EVALYNE NGARI
PATNERS AND CHANNELS LEAD
Nairobi,Nairobi, Ke
Summary
Seasoned professional and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Head of Corporate Communications
Mswali Kenya Ltd
Nairobi
01.2021 - Current
- Developed and implemented a communications strategy for the corporation that built and maintained a positive corporate brand
- Oversaw corporate communication and branding in various online and print platforms such as Linkedin, Twitter, Facebook, and industry magazines which increased brand engagement by 76%
- Oversaw development and maintenance of the corporate website including methods to deliver the message, ease of navigation, and clarity of information; ensured that all content is current and relevant
- Provided consistent and timely information to employees through various communication programs
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and maintained courteous and effective working relationships.
Patners and Channels Lead
Olive Tree Media ltd
Nairobi
08.2018 - Current
- Developed and implemented a communications strategy for the corporation that built and maintained a positive corporate brand and improved customer retention by 88%
- Oversaw corporate communications and branding in various online and print platforms such as LinkedIn, Twitter, Facebook, and industry magazines
- Provided consistent and timely information to employees through various communications programs
- Develops and maintains positive professional relationships with various partners
- Assists executive leadership in developing presentations, speeches, and other important corporate messages.
- Devised processes to boost long-term business success and increase profit levels
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings reducing the turrn around time by 60%
- Investigated and resolved departmental non-conformances that lead to doubling of revenues in two consecutive years.
- Partnered with vendors and suppliers to effectively manage and budget.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Customer Service Representative
Advanta Africa Ltd
Nairobi
05.2017 - 07.2018
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities increasing sales by 10 %
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Trainee
Advanta Africa Ltd
Nairobi
02.2017 - 04.2017
- Created proposals and organized pursuit documentation to support marketing staff.
- Collaborated with team members to help expand marketing channels.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Developed ads geared towards target demographics, monitoring results to improve marketing research and team campaign development.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Designed dynamic posters and digital media for sales and advertising.
- Shadowed professionals in different situations to increase marketing knowledge.
- Worked with vendors to complete projects according to schedule and specifications.
- Helped with planning and hosting of marketing events.
Education
MBA - Business Information Systems Management
University of Nairobi
Nairobi 05.2018 - 12.2021
Bachelor of commerce - Business Information Systems Management
University of Nairobi
Nairobi 05.2014 - 12.2017
Skills
Corporate Communications
undefinedTimeline
Head of Corporate Communications
Mswali Kenya Ltd
01.2021 - Current
Patners and Channels Lead
Olive Tree Media ltd
08.2018 - Current
MBA - Business Information Systems Management
University of Nairobi
05.2018 - 12.2021
Customer Service Representative
Advanta Africa Ltd
05.2017 - 07.2018
Trainee
Advanta Africa Ltd
02.2017 - 04.2017
Bachelor of commerce - Business Information Systems Management
University of Nairobi
05.2014 - 12.2017
Similar Profiles
Mercy MbuguaMercy Mbugua
Senior Education Counselor at Intake Education Kenya Limited/ IDP Education-KenyaSenior Education Counselor at Intake Education Kenya Limited/ IDP Education-Kenya
Benjamin OnyangoBenjamin Onyango
Investigative Analyst at Joint Terrorism Task Force-Kenya (JTTF-Kenya)Investigative Analyst at Joint Terrorism Task Force-Kenya (JTTF-Kenya)
Emmanuel Achayo JuniorEmmanuel Achayo Junior
Data Analyst at Kenya Medical Research Institute / U.S Centre for Disease Control and Prevention Kenya (KEMRI/CDC)Data Analyst at Kenya Medical Research Institute / U.S Centre for Disease Control and Prevention Kenya (KEMRI/CDC)