Ervin Fritz Kipngeno
Msme Direct Sales Representative
Nairobi,189
Summary
Adept at expanding customer bases and enhancing client satisfaction, I leveraged my strategic planning and interpersonal communication skills at Kcb to consistently exceed sales targets. My approach combines innovative sales tactics with a deep understanding of product features, achieving top performer status and fostering long-term customer loyalty.
Overview
7
7
years of professional experience
Work History
Msme Sales Representative
Kcb
05.2022 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Consistently met and exceeded my targets by implementing strategic sales plans and effective time management.
- Identified and tapped into new markets, significantly expanding customer base.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Participated in trade shows and conferences to network and generate leads.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Fostered collaborative environment, sharing best practices among sales team.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expand
ICT Technician
Office of the Governor Nakuru County
09.2021 - 12.2021
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Enhanced network performance by troubleshooting and resolving technical issues in a timely manner.
- Assisted in the migration of data from legacy systems to new platforms, ensuring seamless integration and minimal disruption to users.
- Promoted a culture of continuous improvement by proactively identifying opportunities for process optimization within the IT environment.
- Implemented system upgrades for improved functionality and increased security measures.
- Participated in business continuity planning efforts, assisting in the development of disaster recovery strategies for IT systems.
- Established preventative maintenance schedules for equipment, reducing unplanned downtime associated with failures or malfunctions.
- Managed inventory of hardware components, maintaining sufficient stock levels for critical replacements or repairs as needed.
- Increased user satisfaction with effective communication and prompt resolution of support tickets.
- Optimized hardware and software configurations to maximize system performance and reliability.
Cyber Cafe Attendant
Roret Cyber Cafe
12.2017 - 05.2018
- Maintained an organized workspace, ensuring all equipment was properly stored and easily accessible when needed by customers or colleagues.
- Assisted in promoting special events or discounts available at the cyber cafe, attracting new customers and increasing overall awareness of the business offerings.
- Provided training to new staff members, sharing best practices for maintaining high standards of performance within the role.
- Contributed to a positive work atmosphere by collaborating effectively with colleagues and assisting in team efforts when needed.
Education
Digital Freelancing - Transcription And Virtual Assistant
Generation Kenya
Nakuru04.2022
Bachelor Of Science In Telecommunication - Telecommunications
Kabarak University
Nakuru12.2021
High School - KCSE
Kericho High School
Kericho12.2017
Primary School - KCPE
Cornerstone Academy
Kericho12.2013
Skills
Communication skills
Problem solving skills
Leadership ability
Team work
Work ethic
Time management
Record management
Organizational skills
Attention to details
Advanced banking knowledge
Excellent customer service
Accomplishments
Proactive and dynamic sales where I brought in loans worth 129M against a target of 24M,
Deposits worth 40M against a target of 12M and insurance worth of 721,000 against a target of 300,000.
Achieved a hybrid performance rating of 144.5% last year.
Led in a successful tree planting exercise in morning than three schools last year.
Referees
Emma Muchemi
Micro Banking Manager
KCB Bank Kenya
Email: emuchemi@kcbgroup.com
Tel: 254720232305
Nandi Cruz
Sales Manager
KCB Bank Kenya
Email: cnandi@kcbgroup.com
Tel: 254722931794
Timeline
Msme Sales Representative
Kcb
05.2022 - Current
ICT Technician
Office of the Governor Nakuru County
09.2021 - 12.2021
Cyber Cafe Attendant
Roret Cyber Cafe
12.2017 - 05.2018
Digital Freelancing - Transcription And Virtual Assistant
Generation Kenya
Bachelor Of Science In Telecommunication - Telecommunications
Kabarak University
High School - KCSE
Kericho High School
Primary School - KCPE
Cornerstone Academy