Summary
Overview
Work History
Education
Skills
Accomplishments
Referees
Timeline
Generic

Ervin Fritz Kipngeno

Msme Direct Sales Representative
Nairobi,189

Summary

Adept at expanding customer bases and enhancing client satisfaction, I leveraged my strategic planning and interpersonal communication skills at Kcb to consistently exceed sales targets. My approach combines innovative sales tactics with a deep understanding of product features, achieving top performer status and fostering long-term customer loyalty.

Overview

7
7
years of professional experience

Work History

Msme Sales Representative

Kcb
05.2022 - Current
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Consistently met and exceeded my targets by implementing strategic sales plans and effective time management.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Participated in trade shows and conferences to network and generate leads.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expand

ICT Technician

Office of the Governor Nakuru County
09.2021 - 12.2021
  • Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
  • Enhanced network performance by troubleshooting and resolving technical issues in a timely manner.
  • Assisted in the migration of data from legacy systems to new platforms, ensuring seamless integration and minimal disruption to users.
  • Promoted a culture of continuous improvement by proactively identifying opportunities for process optimization within the IT environment.
  • Implemented system upgrades for improved functionality and increased security measures.
  • Participated in business continuity planning efforts, assisting in the development of disaster recovery strategies for IT systems.
  • Established preventative maintenance schedules for equipment, reducing unplanned downtime associated with failures or malfunctions.
  • Managed inventory of hardware components, maintaining sufficient stock levels for critical replacements or repairs as needed.
  • Increased user satisfaction with effective communication and prompt resolution of support tickets.
  • Optimized hardware and software configurations to maximize system performance and reliability.

Cyber Cafe Attendant

Roret Cyber Cafe
12.2017 - 05.2018
  • Maintained an organized workspace, ensuring all equipment was properly stored and easily accessible when needed by customers or colleagues.
  • Assisted in promoting special events or discounts available at the cyber cafe, attracting new customers and increasing overall awareness of the business offerings.
  • Provided training to new staff members, sharing best practices for maintaining high standards of performance within the role.
  • Contributed to a positive work atmosphere by collaborating effectively with colleagues and assisting in team efforts when needed.

Education

Digital Freelancing - Transcription And Virtual Assistant

Generation Kenya
Nakuru
04.2022

Bachelor Of Science In Telecommunication - Telecommunications

Kabarak University
Nakuru
12.2021

High School - KCSE

Kericho High School
Kericho
12.2017

Primary School - KCPE

Cornerstone Academy
Kericho
12.2013

Skills

Communication skills

Accomplishments

Proactive and dynamic sales where I brought in loans worth 129M against a target of 24M,

Deposits worth 40M against a target of 12M and insurance worth of 721,000 against a target of 300,000.

Achieved a hybrid performance rating of 144.5% last year.

Led in a successful tree planting exercise in morning than three schools last year.

Referees

Emma Muchemi

Micro Banking Manager

KCB Bank Kenya

Email: emuchemi@kcbgroup.com

Tel: 254720232305


Nandi Cruz

Sales Manager

KCB Bank Kenya

Email: cnandi@kcbgroup.com

Tel: 254722931794

Timeline

Msme Sales Representative

Kcb
05.2022 - Current

ICT Technician

Office of the Governor Nakuru County
09.2021 - 12.2021

Cyber Cafe Attendant

Roret Cyber Cafe
12.2017 - 05.2018

Digital Freelancing - Transcription And Virtual Assistant

Generation Kenya

Bachelor Of Science In Telecommunication - Telecommunications

Kabarak University

High School - KCSE

Kericho High School

Primary School - KCPE

Cornerstone Academy

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Ervin Fritz Kipngeno Msme Direct Sales Representative