Shumbuku Bonface

Energetic and customer-focused professional with over 3 years of experience in a dynamic, fast-paced retail environment. Committed to delivering quality, professionalized customer service and consistently achieving excellent sales figures. Skilled in effective communication and building positive relationships with a diverse range of clientele. Seeking to leverage proven upselling and cross-selling techniques to expand the customer base and drive revenue growth.

• Brought in over 45 Million in deposit this year against target 10 million.
• Brought in over 30 million in loans against the 10 Million target this year.
• Participated in tree planting initiative to achieve green economy and environment conservation.
• Managed walk in and portfolio customers in different banking products including ecrm requests, mobile banking and online transactions.
• Brought in over 150 business accounts this year as new business to the bank some being referrals from my clients due to excellent customer support and relationship management.
• Participated in community initiatives including cleaning to strengthen customer trust and relationship.

Providing telephone customer service