Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer
Eric Mwololo

Eric Mwololo

Nairobi,Nairobi

Summary


Proactive hospitality professional with over five years' experience in the hospitality industry honing skills in night audit and internal audit controls, F&B cashiering and operations, customer service, front office operations, marketing and communication.

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work History

Night Auditor

Radisson Blu Hotel and Residence
Nairobi, Nairobi
09.2021 - Current
  • Managed all aspects of front desk operations during overnight hours, including check-ins and check-outs, guest enquiries, transport transfers and any assistance required.
  • To ensure effective adherence of all control procedures related to front office, point of sales and other outlets of the hotel.
  • To review and verify daily revenue reports and daily food and beverage reports and pos (Micros) reconciliation with front office system (Opera).
  • To correct any errors or omissions made by FO/POS/ other outlet cashiers during the day.
  • Responsible for the complete night audit and also serve as the night shift front office guest service agent when need be.
  • Responsible for running end of day for sales points and overall hotel system.
  • To prepare daily revenue reports and a brief on work done and findings during the course of night audit and submit to the FC through the income auditor.
  • Act as F&B supervisor and assist in any guest and billing related issues that may arise.

F&B cashier/auditor

Radisson Blu Hotel, Nairobi Upper Hill.
Nairobi, Nairobi
09.2015 - 09.2020
  • Assess risk, evaluate systems of control and test operation of the systems and make recommendations for improvement.
  • Advice management on whether the organization has sound internal control systems to protect it against loss in the area of operations.
  • Accepting payments, ensuring all prices and quantities are accurate and providing a receipt for every guest.
  • Preparing a summary of cash, mobile payments and credit card activities for each day's sales.
  • Reconciling physical revenue to the system revenues, making sure there isn't any variance.
  • Being the eyes of the finance department and ensure that revenue registration is fully adhered to all times and report any irregularities to the income audit team.
  • Assisting guests on their inquiries while working hand in hand with the service team to give every guest a memorable experience.
  • As a cashier most times I acted as an F&B supervisor making sure every guest felt at home and was satisfied with the service provided.

Education

Certificate - Hospitality

Typsy Hospitality Courses & Training Online
Australia
10.2021 -

Certification in internal audit (CIA) - Certification in internal audit (CIA)

The Institute of Internal Auditors
Nairobi
03.2023 -

Bachelor of Commerce - Finance

Kenyatta University
Nairobi
09.2010 - 12.2014

Certificate of High school Education - Certificate of High school Education

Makueni Boys High School
Makueni
01.2006 - 12.2009

Skills

  • Night audit and Internal audit operations
  • Front office operations
  • Revenue reporting
  • Strong Guest service skills
  • Managerial skills
  • F&B operations
  • Attention to details and multitasking
  • Excellent communication skills

Languages

English
Fluent
Swahili
Native

Timeline

Certification in internal audit (CIA) - Certification in internal audit (CIA)

The Institute of Internal Auditors
03.2023 -

Certificate - Hospitality

Typsy Hospitality Courses & Training Online
10.2021 -

Night Auditor

Radisson Blu Hotel and Residence
09.2021 - Current

F&B cashier/auditor

Radisson Blu Hotel, Nairobi Upper Hill.
09.2015 - 09.2020

Bachelor of Commerce - Finance

Kenyatta University
09.2010 - 12.2014

Certificate of High school Education - Certificate of High school Education

Makueni Boys High School
01.2006 - 12.2009
Eric Mwololo