Proactive hospitality professional with over five years' experience in the hospitality industry honing skills in night audit and internal audit controls, F&B cashiering and operations, customer service, front office operations, marketing and communication.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Night Auditor
Radisson Blu Hotel and Residence
Nairobi, Nairobi
09.2021 - Current
Managed all aspects of front desk operations during overnight hours, including check-ins and check-outs, guest enquiries, transport transfers and any assistance required.
To ensure effective adherence of all control procedures related to front office, point of sales and other outlets of the hotel.
To review and verify daily revenue reports and daily food and beverage reports and pos (Micros) reconciliation with front office system (Opera).
To correct any errors or omissions made by FO/POS/ other outlet cashiers during the day.
Responsible for the complete night audit and also serve as the night shift front office guest service agent when need be.
Responsible for running end of day for sales points and overall hotel system.
To prepare daily revenue reports and a brief on work done and findings during the course of night audit and submit to the FC through the income auditor.
Act as F&B supervisor and assist in any guest and billing related issues that may arise.
F&B cashier/auditor
Radisson Blu Hotel, Nairobi Upper Hill.
Nairobi, Nairobi
09.2015 - 09.2020
Assess risk, evaluate systems of control and test operation of the systems and make recommendations for improvement.
Advice management on whether the organization has sound internal control systems to protect it against loss in the area of operations.
Accepting payments, ensuring all prices and quantities are accurate and providing a receipt for every guest.
Preparing a summary of cash, mobile payments and credit card activities for each day's sales.
Reconciling physical revenue to the system revenues, making sure there isn't any variance.
Being the eyes of the finance department and ensure that revenue registration is fully adhered to all times and report any irregularities to the income audit team.
Assisting guests on their inquiries while working hand in hand with the service team to give every guest a memorable experience.
As a cashier most times I acted as an F&B supervisor making sure every guest felt at home and was satisfied with the service provided.
Education
Certificate - Hospitality
Typsy Hospitality Courses & Training Online
Australia
10.2021 -
Certification in internal audit (CIA) - Certification in internal audit (CIA)
The Institute of Internal Auditors
Nairobi
03.2023 -
Bachelor of Commerce - Finance
Kenyatta University
Nairobi
09.2010 - 12.2014
Certificate of High school Education - Certificate of High school Education
Makueni Boys High School
Makueni
01.2006 - 12.2009
Skills
Night audit and Internal audit operations
Front office operations
Revenue reporting
Strong Guest service skills
Managerial skills
F&B operations
Attention to details and multitasking
Excellent communication skills
Languages
English
Fluent
Swahili
Native
Timeline
Certification in internal audit (CIA) - Certification in internal audit (CIA)
The Institute of Internal Auditors
03.2023 -
Certificate - Hospitality
Typsy Hospitality Courses & Training Online
10.2021 -
Night Auditor
Radisson Blu Hotel and Residence
09.2021 - Current
F&B cashier/auditor
Radisson Blu Hotel, Nairobi Upper Hill.
09.2015 - 09.2020
Bachelor of Commerce - Finance
Kenyatta University
09.2010 - 12.2014
Certificate of High school Education - Certificate of High school Education
Makueni Boys High School
01.2006 - 12.2009
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