Eric Mwololo
Nairobi,Nairobi
Summary
Proactive hospitality professional with over five years' experience in the hospitality industry honing skills in night audit and internal audit controls, F&B cashiering and operations, customer service, front office operations, marketing and communication.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Night Auditor
Radisson Blu Hotel and Residence
Nairobi , Nairobi
2021.09 - Current
- Managed all aspects of front desk operations during overnight hours, including check-ins and check-outs, guest enquiries, transport transfers and any assistance required.
- To ensure effective adherence of all control procedures related to front office, point of sales and other outlets of the hotel.
- To review and verify daily revenue reports and daily food and beverage reports and pos (Micros) reconciliation with front office system (Opera).
- To correct any errors or omissions made by FO/POS/ other outlet cashiers during the day.
- Responsible for the complete night audit and also serve as the night shift front office guest service agent when need be.
- Responsible for running end of day for sales points and overall hotel system.
- To prepare daily revenue reports and a brief on work done and findings during the course of night audit and submit to the FC through the income auditor.
- Act as F&B supervisor and assist in any guest and billing related issues that may arise.
F&B cashier/auditor
Radisson Blu Hotel, Nairobi Upper Hill.
Nairobi , Nairobi
2015.09 - 2020.09
- Assess risk, evaluate systems of control and test operation of the systems and make recommendations for improvement.
- Advice management on whether the organization has sound internal control systems to protect it against loss in the area of operations.
- Accepting payments, ensuring all prices and quantities are accurate and providing a receipt for every guest.
- Preparing a summary of cash, mobile payments and credit card activities for each day's sales.
- Reconciling physical revenue to the system revenues, making sure there isn't any variance.
- Being the eyes of the finance department and ensure that revenue registration is fully adhered to all times and report any irregularities to the income audit team.
- Assisting guests on their inquiries while working hand in hand with the service team to give every guest a memorable experience.
- As a cashier most times I acted as an F&B supervisor making sure every guest felt at home and was satisfied with the service provided.
Education
Certificate - Hospitality
Typsy Hospitality Courses & Training Online
Australia 2021.10 -
Certification in internal audit (CIA) - Certification in internal audit (CIA)
The Institute of Internal Auditors
Nairobi 2023.03 -
Bachelor of Commerce - Finance
Kenyatta University
Nairobi 2010.09 - 2014.12
Certificate of High school Education - Certificate of High school Education
Makueni Boys High School
Makueni 2006.01 - 2009.12
Skills
- Night audit and Internal audit operations.
- Front office operations.
- Revenue reporting.
- Strong Guest service skills.
- Managerial skills.
- F&B operations.
- Attention to details and multitasking.
- Excellent communication skills.
Languages
English
Fluent
Swahili
Native
Timeline
Certification in internal audit (CIA) - Certification in internal audit (CIA)
The Institute of Internal Auditors
2023.03 -
Certificate - Hospitality
Typsy Hospitality Courses & Training Online
2021.10 -
Night Auditor
Radisson Blu Hotel and Residence
2021.09 - Current
F&B cashier/auditor
Radisson Blu Hotel, Nairobi Upper Hill.
2015.09 - 2020.09
Bachelor of Commerce - Finance
Kenyatta University
2010.09 - 2014.12
Certificate of High school Education - Certificate of High school Education
Makueni Boys High School
2006.01 - 2009.12
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