Summary
Overview
Work History
Education
Skills
Certification
Academicbackground
Personal Information
Languages
References
Accomplishments
Refferees
Timeline
Generic
George Kabubii Nyacomba

George Kabubii Nyacomba

Nairobi,Nairobi

Summary

Experienced restaurant and hospitality professional with expertise in management, wine selection. Proven ability to lead staff, manage inventory, and deliver exceptional customer service. Eager to transition my skills to the maritime hospitality industry. Strong track record of ensuring customer satisfaction and operational excellence. Ready to contribute to the success of seafaring ventures

Overview

17
17
years of professional experience
3
3
Certifications

Work History

Assistant Outlets Manager

Radisson Blu Hotel and Residence Arboretum
11.2023 - Current

https://www.radissonhotels.com/en-us/hotels/radisson-blu-nairobi-arboretum

  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Supervised and effectively trained 39 employees to decrease process lags and boost productivity.
  • Ensured that all outlet staff adhered to corporate policies, regulations, and guidelines for consistent brand image across all locations.

Restaurant/Bars Manager

Sankara Autograph Collection
07.2022 - 08.2023

https://sankara.com/


  • Managed a team of 23 staff members, overseeing training and scheduling
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Food and Beverage Supervisor

L'orto by Sussy Massetti
01.2022 - 06.2022

https://l.instagram.com


  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
  • Increased revenue with targeted upselling of high-margin menu items during peak dining hours.

Food and Beverage Supervisor/Bar Supervisor

Tribe Hotel, Pre-Opening Trademark Hotel
05.2017 - 12.2021

https://www.trademark-hotel.com/


  • Supervised a team of 32 staff members, ensuring optimal performance
  • Successfully contributed to wine menu development and sampling, increasing amount of sales by 15% maintaining workflow efficiency
  • Contributed to the development of wine lists and promotion strategies
  • Assisted with pre-opening activities to ensure a successful launch
  • Successfully launched and hosted a Wines Day promotion, running for 5 months.
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.

Head Waiter

DusitD2 International
10.2016 - 04.2017
  • Provided exceptional service to guests in a fine dining setting
  • Assisted in wine service and contributed to menu recommendations
  • Maintained a high level of customer satisfaction.

Head Waiter / Wine Trainer

Tapas Ceviche Bar, Artcaffe Coffee and Bakery
01.2015 - 07.2016

https://tapas.co.ke/


  • Demonstrated expertise in wine selection and service to both staff and patrons
  • Played a role in menu development and wine pairing recommendations
  • Trained and mentored junior staff members.
  • Stayed up-to-date on menu changes to help customers make food choices.

Captain

ST REGIS HOTEL JAZZ Club
03.2014 - 11.2014

https://www.marriott.com/en-us/hotels/dohxr-the-st-regis-doha


  • Contributed to creating a memorable dining experience.
  • Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
  • Assisted management in creating promotional strategies, contributing to an increase in repeat business.
  • Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.

Restaurant Waiter

ST REGIS HOTEL
05.2013 - 02.2014

https://www.marriott.com/en-us/hotels/dohxr-the-st-regis-doha/overview/


  • Answered customers' questions, recommended items, and recorded order information.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Service Crew

Hot Brands International
11.2009 - 04.2011

http://www.hotbrandsinternational.com/


  • Worked as a valuable team member in a fast-paced restaurant environment
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
  • Contributed to the achievement of sales targets through upselling food items when applicable.

Head Waiter

Jambo Grill Limited
03.2009 - 11.2009

https://www.instagram.com/explore/locations/840229578/jambo-grill/


  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.

Waiter/Barista

Safari Park Hotel Cafe
01.2008 - 03.2009

https://www.safaripark-hotel.com/

  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.

Education

Service Techniques, Salesmanship, Product Knowledg - Professional Bartenders Course

Fling International's
Qatar
04.2001 -

Diploma - Computer Graphics Design

Multiface Computer Training College
Nairobi, Nairobi Province, Kenya
04.2001 -

Certification - Computer Package

Compeng Computer Training College
Nairobi, Nairobi Province, Kenya
04.2001 -

High School Diploma -

Kahawa Secondary School
Nairobi, Nairobi Province, Kenya
04.2001 -

Skills

Customer Service

Team Leadership

Wine Knowledge

Inventory Management

Restaurant Operations

Training and Development

Safety Training (STCW)

Promotional and Event Management

Certification

The Standards of Training Certification and Watchkeeping Basic Safety Course (STCW)

Academicbackground

  • Professional Bartenders Course: Service Techniques, Salesmanship, Product Knowledge Fling International's - Qatar 2014
  • Boecker Food Hygiene Certificate: Food Hygiene Handling Boecker - United Arab Emirates 2010
  • Certificate: Computer Packages Multiface Computer Training College - Kenya 2008
  • Kenya Certificate of Secondary Education: Secondary Education Kahawa Secondary School - Kenya 2007
  • Diploma: Computer Graphics Design Multiface Computer Training College - Kenya 2006

Personal Information

  • Gender: MALE
  • Nationality: KENYAN

Languages

ENGLISH

References

  • Michael Mwangi, General Manager, Tribe Hotel, +254 11 446 4492, gm@tribehotel-kenya.com
  • Christine Chemosit, Food and Beverage Manager, Sankara Autograph Collection, +254 722 225602, Christine.chemosit@sankara.com
  • James Kariuki, Food and Beverage Manager, Trademark Hotel, +254 725144619, fb@trademark-hotel.com

Accomplishments

Contributed to wine menu development and sampling. Proficient in creating inventory tracking spreadsheets using Microsoft Excel.

Successfully managed and supervised a team of 39 staff members.

Played a key role in launching and hosting a 5-month Wines Day promotion.

Refferees

Michael Mwangi

General Manager

Tribe Hotel

Phone No. +254 11 446 4492 

gm@tribehotel-kenya.com


Christine Chemosit

Food and Beverage Manager

Sankara Autograph Collection

Phone No. +254 722 225602

Christine.chemosit@sankara.com


James Kariuki

Food and Beverage

Manager Trademark Hotel

Phone No. +254 725144619 

fb@trademark-hotel.com

Timeline

Assistant Outlets Manager

Radisson Blu Hotel and Residence Arboretum
11.2023 - Current

Restaurant/Bars Manager

Sankara Autograph Collection
07.2022 - 08.2023

Food and Beverage Supervisor

L'orto by Sussy Massetti
01.2022 - 06.2022

Food and Beverage Supervisor/Bar Supervisor

Tribe Hotel, Pre-Opening Trademark Hotel
05.2017 - 12.2021

Head Waiter

DusitD2 International
10.2016 - 04.2017

Head Waiter / Wine Trainer

Tapas Ceviche Bar, Artcaffe Coffee and Bakery
01.2015 - 07.2016

Captain

ST REGIS HOTEL JAZZ Club
03.2014 - 11.2014

Restaurant Waiter

ST REGIS HOTEL
05.2013 - 02.2014

Service Crew

Hot Brands International
11.2009 - 04.2011

Head Waiter

Jambo Grill Limited
03.2009 - 11.2009

Waiter/Barista

Safari Park Hotel Cafe
01.2008 - 03.2009

Service Techniques, Salesmanship, Product Knowledg - Professional Bartenders Course

Fling International's
04.2001 -

Diploma - Computer Graphics Design

Multiface Computer Training College
04.2001 -

Certification - Computer Package

Compeng Computer Training College
04.2001 -

High School Diploma -

Kahawa Secondary School
04.2001 -
The Standards of Training Certification and Watchkeeping Basic Safety Course (STCW)
Certificate of Achievement in Wine Course (Discover South Africa Wine Course) Wines of South Africa (WOSA)
Boecker Food Hygiene Certificate: Food Hygiene Handling Boecker
George Kabubii Nyacomba