ENOCK MUTUA MWANGANGI
Information Communication Technology
Nairobi
Summary
Dynamic IT professional with one year of extensive experience in information technology, dedicated to enhancing operational efficiency and driving customer satisfaction. Expertise in computer maintenance, technical support, and problem-solving enables effective troubleshooting and system performance monitoring. Committed to leveraging technical skills to contribute positively to organizational success and pursue ongoing professional development in the IT field.
Overview
1
1
year of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Internship (ICT Department)
Tanathi Water Works Development Agency
Kitui, Kenya, Kitui
09.2023 - 08.2024
- Company Overview: https://tanathi.go.ke/wp/
- Provided technical assistance to staff and customers on hardware and software-related issues
- Install, configure, and troubleshoot computer systems, hardware, and software.
- Monitored system performance and troubleshoot any issues.
- Provided training and support to team members on the use of computer systems and software.
- Perform system backups and maintain accurate records
- Contributed to a 100% positive team environment by collaborating with fellow interns on group projects and presentations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Explored new technologies and approaches to streamline processes.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Attachee ICT Department
Tanathi Water Works Development Agency
Kitui, Kenya, Kitui
05.2023 - 08.2023
- Company Overview: https://tanathi.go.ke/wp/
- Provided effective leadership and direction to department staff, resulting in a 60% increase in customer satisfaction on hardware and software-related issues.
- Involved in the Installation, upgrading and maintenance of LAN/WAN systems, including applications used in the system.
- Participated in the maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the office ensuring compliance with registration and upgrades.
- Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.
- Responded to user needs and questions regarding network access.
- Took a regular backup of the servers and restoration as per the established back up procedure.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Computer Science
St Paul's University
Nairobi, Kenya 01.2020 - 11.2023
Diploma in Computer Science -
St Paul's University
Nairobi, Kenya 01.2019 - 12.2019
Certificate in Computer Science -
St Paul's University
Nairobi, Kenya 05.2018 - 12.2018
K.C.S.E Certificate -
Kangaru School
Embu, Kenya 01.2014 - 12.2017
K.C.P.E Certificate -
Matinyani D.E.B Primary School
Kitui, Kenya 01.2005 - 12.2013
Skills
Computer skills
Innovative Problem-Solver
Proficient in Microsoft Office Suite
Effective Communication Skills
Flexibility in Adapting
Analytical Problem-Solving
Quick Learner
Teamwork and collaboration
Computer skills
Personal Information
Nationality: KENYAN
Timeline
Internship (ICT Department)
Tanathi Water Works Development Agency
09.2023 - 08.2024
Attachee ICT Department
Tanathi Water Works Development Agency
05.2023 - 08.2023
Bachelor of Science - Computer Science
St Paul's University
01.2020 - 11.2023
Diploma in Computer Science -
St Paul's University
01.2019 - 12.2019
Certificate in Computer Science -
St Paul's University
05.2018 - 12.2018
K.C.S.E Certificate -
Kangaru School
01.2014 - 12.2017
K.C.P.E Certificate -
Matinyani D.E.B Primary School
01.2005 - 12.2013
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