RUKIA ALI DABASO

ICT Department Intern Roles

1. Technical Support and Troubleshooting
- As an ICT intern, one of my primary responsibilities was to provide technical support to county government staff. This involved diagnosing and resolving hardware and software issues, ensuring all systems were running smoothly, and assisting with any IT-related problems that arose. I responded to help desk tickets and resolved issues promptly, installed, configured, and updated software and hardware, assisted in network setup and maintenance, and educated staff on basic IT troubleshooting steps.

2. System Maintenance and Upgrades.
- I was also responsible for the routine maintenance and upgrading of the county’s IT infrastructure. This ensured the systems were secure, up-to-date, and functioning efficiently. I performed regular system updates and backups, monitored system performance and security, assisted in the deployment of new IT projects and infrastructure, and collaborated with senior IT staff on improving existing systems.

3. Data Management and Security
- Managing and securing data was critical in county operations. I helped in maintaining the integrity and confidentiality of the county's data. I assisted in the implementation of data security protocols, ensured compliance with data protection regulations, supported the data recovery processes in case of data loss, and managed user access controls and permissions.

4. Digital Transformation Initiatives
- Supporting the county's digital transformation efforts was another key role. This involved helping to digitize various county operations and services to improve efficiency and accessibility. I participated in the development and implementation of digital tools and platforms, trained county staff on new digital systems and tools, assisted in the documentation and analysis of digital transformation projects, and contributed ideas and feedback for further digital improvements.

1. IT Infrastructure Management
- As the Senior ICT Officer at the resort, I was responsible for overseeing and managing the entire IT infrastructure. This included maintaining servers, ensuring network connectivity, and managing the resort's data centers. I routinely performed system checks and updates to ensure optimal performance and reliability. I also managed hardware and software installations and coordinated with vendors to procure and upgrade IT equipment as needed.

2. Cybersecurity and Data Protection
- Ensuring the security of the resort's digital assets was one of my top priorities. I developed and implemented comprehensive cybersecurity strategies to protect against threats such as malware, phishing, and unauthorized access. This involved setting up firewalls, conducting regular security audits, and ensuring compliance with data protection regulations. I also educated staff on best practices for maintaining cybersecurity and handling sensitive information securely.

3. Support and Training for Staff
- Providing technical support and training to the resort's staff was a key part of my role. I assisted employees with troubleshooting IT issues, from software glitches to hardware failures. Additionally, I conducted training sessions to help staff become proficient with new technologies and software applications. This ensured that all team members could effectively use the resort's IT resources to enhance their productivity and deliver better service to guests.

4. Strategic IT Planning and Implementation
- I was heavily involved in the strategic planning and implementation of IT initiatives to support the resort's operational goals. I collaborated with senior management to identify technology needs and develop plans for IT projects that would improve efficiency and guest experiences. This included the implementation of property management systems, guest service platforms, and other digital solutions. I managed project timelines, budgets, and coordinated with external vendors to ensure successful project delivery.

1. System Administration and Maintenance
- As an Assistant ICT Officer at Isiolo County Government, I was responsible for the administration and maintenance of the county’s IT systems. I managed servers, ensured they were up-to-date with the latest security patches, and monitored their performance. This involved troubleshooting any system issues, performing regular backups, and ensuring that the county's IT infrastructure was reliable and secure.

2. Network Management
- I managed and maintained the county’s network infrastructure, which included setting up, configuring, and troubleshooting routers, switches, and firewalls. I ensured network connectivity across various county offices and departments, resolved connectivity issues, and optimized network performance. My role also involved monitoring network security to protect against cyber threats and unauthorized access.

3. User Support and Training
- Providing technical support and training to county employees was a significant part of my responsibilities. I assisted staff with IT-related issues, ranging from software problems to hardware malfunctions. Additionally, I conducted training sessions to help employees understand and effectively use new software applications and IT tools. This helped improve their productivity and ensured they could make the most of the available technology.

4. Implementation of IT Projects
- I played a crucial role in the implementation of various IT projects aimed at improving the county’s digital infrastructure. This included coordinating with vendors, managing project timelines, and ensuring that projects were completed within budget and met the required standards. I also participated in the planning and execution of system upgrades and the deployment of new technologies to enhance operational efficiency.

5. Data Management and Security
- Ensuring the integrity and security of the county’s data was one of my primary responsibilities. I implemented data protection measures, conducted regular audits to identify vulnerabilities, and developed strategies to safeguard sensitive information. This included setting up user access controls, monitoring data usage, and ensuring compliance with data protection regulations. Additionally, I managed the data backup and recovery processes to prevent data loss and ensure business continuity in case of system failures.

1. Technical Support and Maintenance
- As an IT attaché at the high school, I was responsible for providing technical support and maintenance for all computer systems and network infrastructure. I regularly troubleshot and resolved hardware and software issues faced by teachers, students, and administrative staff. This included fixing malfunctioning computers, updating software applications, and ensuring that the network was running smoothly. I also conducted routine maintenance tasks such as cleaning hardware components and updating antivirus software to protect against potential threats.


2. Network and Data Management
- Managing the school's network and ensuring data security were key responsibilities during my attachment. I monitored the school's network to ensure optimal performance and prevent any unauthorized access or cyber threats. This included configuring and managing routers, switches, and firewalls. Additionally, I was in charge of backing up important data regularly and implementing data recovery procedures in case of data loss. I ensured that student and staff data were stored securely and adhered to privacy regulations, thereby maintaining the integrity and confidentiality of the school's information systems.