I am a dependable and reliable Customer Experience Specialist. I excel at uncovering client needs and working with them to craft an appropriate way forward. I like to treat people with respect & dignity. I enjoy helping people and love to learn about new technologies.
Hi, I’m
EMMY AMONDI OWARE
CENTRAL PRODUCT SERVICES EXECUTIVE
Nairobi
Summary
Overview
4
years of professional experience
2
Certifications
Work History
Athena
Executive Partner
02.2026 - Current
Job overview
- Increased customer satisfaction by implementing client-focused strategies and building strong relationships.
- Defined and delivered innovative solutions by assessing member needs and developing customized value plan.
- Managed email inbox and calendar.
- Built a diverse workforce by implementing inclusive hiring practices designed to attract top talent from all backgrounds.
- Researched and wrote contracts, agreements and proposals.
- Organized files on different file management tools for easier access.
Renewed Mind Podcast Ke.
Podcast Host
09.2024 - Current
Job overview
- Curated diverse perspectives through guest selection fostering inclusive discussions.
- Developed and maintained strong relationships with guests for compelling interviews and conversations.
- Received positive feedback from both guests and listeners alike.
Mambo EdTech Media
Content Writer
08.2025 - 02.2026
Job overview
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Improved content quality by conducting thorough research and incorporating industry trends.
TechSpirit
Central Product Services Executive
11.2024 - 12.2025
Job overview
- Company Overview: TechSpirit forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide.
- Managed the approval process for customer withdrawals within the sports product, ensuring that all transactions are verified and compliant before being processed by payments team.
- Smoothly collaborated with the payments team to streamline the withdrawal process, reducing delays and enhancing customer experience.
- Handled and resolved a wide range of customer inquires and concerns related to accounts, bonuses, transactions and betting, escalated through internal teams or directly from customers via email and chat.
- Worked closely with product teams to address and resolve any technical or operational issues impacting customers.
- Key achievements include:
Zeraki/Litemore Limited
Business Development Associate
01.2022 - 10.2023
Job overview
- Company Overview: Zeraki is an EdTech based in Nairobi, using technology to solve some of the toughest challenges encountered in providing quality education in Africa.
- Successfully built sales and relationships with new and existing clients in Machakos and Taita Taveta County.
- Identified and acquired new business opportunities and partners.
- Successfully set up and trained our new clients on our various products.
- Maintained client relationships through regular contact and extraordinary customer service.
- Working with the company to ensure client's expectations are met.
- Maintaining a record of sales activities and client visits on the company CRM.
- Key achievements include:
Education
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
BSc. from Journalism (Print media)
12-2019
University Overview
I graduated with a second-class upper honor
Skills
Client Relationship Management: I am excellent at uncovering client needs and working with them to find the most optimal solutions, I take pride in providing world-class customer service
Decision Making and Problem-Solving: I can make timely, well-considered, and logical decisions on problem situations that may arise to find appropriate and workable solutions
Planning and Organization: I have refined planning and organizational skills that balance work, supporting colleagues and ad-hoc responsibilities in a prompt and professional manner
Effective Communication: I have excellent communication, written, spoken, and presentation skills with the ability to analyze and communicate complex information to a wider audience
Leadership and People Skills: I am the kind of person who can walk up to a total stranger and start a conversation and get it going
Certification
Training on SEO, SEM, Social Media Marketing, Content Marketing, Email Marketing, Web Analytics, E-Commerce
References
References
Christine, Kera, Project coordinator, cjkdera@gmail.com, +254 726 998 025, Women Fighting AIDS in Kenya (WOFKAK)Timeline
Executive Partner
Athena
02.2026 - Current
Content Writer
Mambo EdTech Media
08.2025 - 02.2026
Central Product Services Executive
TechSpirit
11.2024 - 12.2025
Podcast Host
Renewed Mind Podcast Ke.
09.2024 - Current
Business Development Associate
Zeraki/Litemore Limited
01.2022 - 10.2023
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
BSc. from Journalism (Print media)