Summary

Overview

Work History

Education

Skills

Certification

References

Timeline

EMMY AMONDI OWARE

CENTRAL PRODUCT SERVICES EXECUTIVE

Nairobi, Nairobi Province,30

Summary

I am a dependable and reliable Customer Experience Specialist and Skilled Writer with proven experience in delivering exceptional client experiences and creating clear, engaging written content. Adept at resolving customer inquiries with empathy and precision while crafting knowledge base articles, guides, and communication materials that enhance user satisfaction. Combines strong interpersonal skills with creative and technical writing expertise to support both customer engagement and brand communication goals.

Overview

years of professional experience

Certifications

Work History

Content Writer

Mambo EdTech Media

08.2025 - Current

Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Improved content quality by conducting thorough research and incorporating industry trends.
Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.

Central Product Services Executive

TechSpirit

11.2024 - Current

TechSpirit forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. As a Central Product Services Executive, my role involves delivering comprehensive multi-product support across all brands and departments within our organization. Key achievements include:
Managed the approval process for customer withdrawals within the sports product, ensuring that all transactions are verified and compliant before being processed by payments team.
Smoothly collaborated with the payments team to streamline the withdrawal process, reducing delays and enhancing customer experience.
Handled and resolved a wide range of customer inquires and concerns related to accounts, bonuses, transactions and betting, escalated through internal teams or directly from customers via email and chat.
Worked closely with product teams to address and resolve any technical or operational issues impacting customers.

Business Development Associate

Zeraki/Litemore Limited

01.2022 - 10.2023

Zeraki is an EdTech based in Nairobi, using technology to solve some of the toughest challenges encountered in providing quality education in Africa. As a business development associate, my role involves playing a critical role in prospecting, signing up, onboarding and supporting schools that use the Zeraki suite of products. Key achievements include:
Successfully built sales and relationships with new and existing clients in Machakos and Taita Taveta County.
Identified and acquired new business opportunities and partners.
Successfully set up and trained our new clients on our various products.
Maintained client relationships through regular contact and extraordinary customer service.
Working with the company to ensure client's expectations are met.
Maintaining a record of sales activities and client visits on the company CRM.

Sales Executive

Alken Kenya Limited (Alken Bookshop)

01.2021 - 11.2021

Alken Kenya Limited is a company based in Nairobi, with different branches of bookshops. As the Sales Executive in the Kitengela branch, my role involved promoting and selling, ensuring the clients were taken through the whole sales process and ensuring the shop was well maintained.
Successfully promoted and sold books and stationery to clients for 9 months.
Maintained accurate records, reviewed sales performance and kept the management updated on the progress of the shop.
Negotiated contracts and packages with the clients.
Maintained the shop and carried out day-to-day operations.

Field and Data Assistant

Women Fighting AIDS in Kenya (WOFAK), Mombasa

01.2020 - 10.2020

Women Fighting AIDS in Kenya is a national Non-Governmental Organization, whose goal is to educate everyone on HIV/AIDS prevention, provide comprehensive care and support to women, youth and children living with and affected by HIV/AIDS, enabling them to lead better, quality and dignified life. As a field and data assistant, my role was to interact with the affected families and enroll them on the existing programs then uploading the data in the company’s systems. Key achievements include:
Successfully enrolled a good number of affected families into the programs and projects.
Ensured needed equipment and material are on hand to complete work on time.
Carried out activities that supported successful implementation of the project at the grass-root level.
Input data using the CPIMS and the EpiData tool.
Converted information from written to digital format by typing or scanning them.
Gave regular updates on the project as required by project manager.

Education

BSc. - Journalism (Print media)

Jomo Kenyatta University of Agriculture and Technology (JKUAT)

12.2019

Skills

Client Relationship Management: I am excellent at uncovering client needs and working with them to find the most optimal solutions, I take pride in providing world-class customer service

Decision Making and Problem-Solving: I can make timely, well-considered, and logical decisions on problem situations that may arise to find appropriate and workable solutions

Planning and Organization: I have refined planning and organizational skills that balance work, supporting colleagues and ad-hoc responsibilities in a prompt and professional manner

Creative writing : I am skilled in creating narrative-driven content, including articles, short stories, and features, with a proven ability to adapt tone and style for print and digital platforms

News writing : I have experience in writing SEO-optimized news articles and headlines to maximize online visibility and readership

Editing and proofreading : I am proficient in editing news articles, reports, and creative pieces to meet editorial standards and deadlines without compromising content quality