ELIZABETH MUTITU

• Nurtured friendly relationships with customers to increase loyalty and boost reputation.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
• Improved customer satisfaction by addressing and resolving complaints promptly
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets
• Managed inventory levels to minimize stockouts while reducing overhead costs
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
• Reviewed sales and gross profit report to assess company efficiency

Coordination

• Organizing virtual and physical workshops.
• Linking partners to relevant thematic clusters advocacy spaces
• Disseminating important information and tools to partners
• Logistics planning

Grant Management

• Lead in grants life cycle processes, from grant design, selection, start-up, and implementation through to grant closure, ensuring compliance with internal procedures and donor regulations.
• Provide overall technical and administrative leadership in areas of sub-grant management, ensuring grants management and reporting are compliant with internal grants management regulations.
• Mapping of potential grantees
• Conducting pre-award and capacity assessments.
• Serve as a pivot- and communication point for all applicants and grantees; including tracking grants and grantee reports, funding sources, and managing report timelines.
• Capacity development of grantees and project staff on compliance, routines and donor regulations

Project Management

• Spearheading assigned direct project implementation.
• Keep close coordination and liaison with community mobilizers, communities, and partners.
• Conducting community forums and workshops.
• Document and share lessons learned, achievements, and successes.
• Preparation of donor and internal reports.
• Proposal development
  Key Achievements:
• Development of simplified grants manual for community groups and organizations.

Financial Management

• Tracked grant expenditure against the proposed budget closely.
• Coordinated with and advised project managers on budget management, supporting them in expense forecasting and revenue analysis.
• Supported in preparing and reviewing semi-annual, annual, and mid-cycle financial reports.
• Processed payments to staff and vendors.
• Monthly reconciliations.
• Petty Cash management
• Financial transactions posting

Grant Management

• Monitored grant reporting requirements and ensured that progress reports were submitted promptly.
• Processed grant disbursements requests.
• Archived grants management documents.
• Prepared and maintained sub-grant and contract agreements (including amendments if needed) with partners and contractors.
• Tracked contract deliverables and ensured they were submitted within the period of performance and coordinated the submission of invoices.
• Processed letters of engagement, work orders, and other formal documentation for project commitments with external vendors.

Project Support

• Supported monitoring and evaluation of small grants recipients.
• Supported the program team and Country Manager in providing a professional platform for networking and partnership building with CSOs partners, donors, and other stakeholders.

• Handled transactions and maintained accurate records
• Cash management
• Customer service
• Assisted customers with returns, refunds and resolving transaction issues