EDWIN NYAKUNDI
NAIROBI
Summary
ResourcefuL travel consultant experienced managing travel plans and organizing tasks effectively. Researches travel options and presents best deals, processes bookings and reservations and maintains payment records and transactions. First-rate marketing and research talents with extensive knowledge of passports, visa requirements, currency, time zones and tourist destinations.
Overview
7
7
years of professional experience
Work History
Senior Travel Consultant
UNIQUE BRILLIANT SAFARIS LIMITED
01.2018 - Current
- Used company and vendor marketing resources to educate customers and close sales.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Handled sensitive personal data with discretion.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Used AMADEUS computer systems to print tickets and travel itineraries.
- Collaborated with colleagues to create and promote special travel packages.
- Followed up with customers to increase customer service with travel plans.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Developed promotional materials for travel packages to market hot destinations.
Junior Travel Consultant
CHINA EXCELLENCE TOURS AND SAFARI
07.2016 - 01.2018
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Generated travel-related reports for clients to facilitate decision-making.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Helped customers with passport and visa applications.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Education
CERIFICATE IN LEVEL 1A & B - CHINESE LANGUAGE
DISCOVER CHINESE
NAIROBI06.2023
DIPLOMA - Tourism And Travel Management
TRANS NATIONAL COLLEGE
NAIROBI07.2018
KCSE -
ST JOHNS NYAMAGWA HIGH SCHOOL
KISII12.2014
KCPE - PRIMARY EDUCATION
CHRISCO EDUCATIONAL CENTRE
NAIROBI12.2010
Skills
- Travel Accommodations
- Credit Card Payments
- Hotel Booking
- Airline Rules
- Travel Reservations
- Information Updates
- Reservation Management
- Air Travel Coordination
Languages
English, Swahili
Native language
Chinese (Mandarin)
Advanced
C1
referees
MRS mary Gikonyo,
General manager
China excellence tours and travel
0726080614
ms Joan Mercy
Manager
Unique brilliant safaris limited
0717852228
Timeline
Senior Travel Consultant
UNIQUE BRILLIANT SAFARIS LIMITED
01.2018 - Current
Junior Travel Consultant
CHINA EXCELLENCE TOURS AND SAFARI
07.2016 - 01.2018
CERIFICATE IN LEVEL 1A & B - CHINESE LANGUAGE
DISCOVER CHINESE
DIPLOMA - Tourism And Travel Management
TRANS NATIONAL COLLEGE
KCSE -
ST JOHNS NYAMAGWA HIGH SCHOOL
KCPE - PRIMARY EDUCATION
CHRISCO EDUCATIONAL CENTRE
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