Senior Travel Consultant
Elite Travel
Nairobi
03.2015 - 01.2020
- Set up flights, hotels and ground transportation for individuals and groups.
- Provided essential information and paperwork to travelers.
- Booked flights and arranged car, greeter and support services for VIP travelers.
- Managed administrative functions such as billing, expense and commission tracking.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
