Interior Design
DOREEN MWAURA
IT Sales And Technical Consultant
Nairobi
Summary
Organized Sales and Technical Account Executive with 9 years of experience working withIT and Banking accounts. Proven history of handling customer complaints with kindness and professionalism while closing sales and sourcing potential leads. Dependable worker focused on increasing sales and providing sound technical advise geared towards cost effective solutions.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Technical Architect
Dimension Data Solutions Limited
Nairobi
04.2020 - Current
- Working with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solutions.
- Presenting technology roadmaps and infrastructure to customers, while demonstrating deep familiarity with modern desktop managements, collaboration, and customer experience solution integrations.
- Creating strong relationships with key decision makers as a trusted consultant for end user services.
- Conducting research to evaluate systems design and process efficiency.
- Conducting technical workshops and education sessions for client technical teams
- Collaborate with clients to determine project specifications and scope.
- Provide current best practices and third-party solution alternatives when necessary for functional design documentation.
Presales Consultant
Dimension Data Solutions Limited
Nairobi
04.2019 - 03.2020
- Successfully led the team in positioning end user security solutions and services.
- Security assessment to uncover new opportunities
- Exceeded goals through effective task prioritization and great work ethic.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Collaborated with team members to achieve target results.
Sales Specialist
Dimension Data Solutions Limited
Nairobi
05.2016 - 03.2019
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Drove team revenue totals by bringing in top sales numbers in my target solution area.
- Partnered with marketing teams to provide insight about development of product pitches, boosting sales projections by 80% for my product area.
- Interacted with approximately 5 customers daily to provide personalized product and services guidance.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Created and implemented sales strategies to successfully meet company targets.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Direct Sales Representative
Kenya Commercial Bank Limited
Nairobi
06.2014 - 03.2016
- Managed all new and existing agents and ensured that they had all the materials they needed to drive profitable businesses not only for themselves but also for the bank through commissions.
- Ensured that all KCB Mtaani agent queries were resolved as soon as they are reported.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Achieved aggressive monthly quota of 2 new agents consistently.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Built and cultivated long-term quality relationships with over 30 clients from an initial 8 by addressing needs and providing superior customer service.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Bachelor of Science - Computer Science
Kenyatta University
Nairobi, Kenya 04.2010 - 04.2013
No Degree - Relationship Management
International School of Advertising
Nairobi, Kenya 04.2001 -
Skills
Communicating with clients
Technical Architecture Design
Cloud services
Established security
Customer proposals
Interests
Hiking and Outdoor Sporting Activites
Travelling
Timeline
Technical Architect
Dimension Data Solutions Limited
04.2020 - Current
Presales Consultant
Dimension Data Solutions Limited
04.2019 - 03.2020
Sales Specialist
Dimension Data Solutions Limited
05.2016 - 03.2019
Direct Sales Representative
Kenya Commercial Bank Limited
06.2014 - 03.2016
Bachelor of Science - Computer Science
Kenyatta University
04.2010 - 04.2013
No Degree - Relationship Management
International School of Advertising
04.2001 -