DORCAS TANGULI
Nairobi
Summary
I am highly dedicated professional with experience. I am well organized and proactive in providing timely, efficient and accurate administrative support to the office managers and work colleagues. I desire to work in a highly competitive and dynamic organization specializing in providing quality standards to enable me gain exposure in shaping me to face current needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Visa Officer
Koala Education Consultant
Nairobi
10.2024 - Current
- Reviewed visa applications for completeness and compliance with regulations.
- Assisted clients in understanding visa requirements and application processes.
- Conducted interviews to evaluate applicants' eligibility for visas.
- Prepared and maintained accurate records of visa applications and client interactions.
- Coordinated with embassies to facilitate timely processing of visa requests.
- Provided guidance on documentation needed for various visa types.
- Collaborated with team members to improve service delivery and client support.
- Processed visa applications, analyzing documents for validity.
- Maintained compliance with processing policies to meet deadlines.
- Developed strategies for improving customer service standards within the organization.
- Communicated updates to clients regarding their application status and next steps.
Student Recruitment Manager/Visa Officer
STUDY OPTIONS AFRICA
Nairobi
11.2023 - Current
- Student Career counsel
- Students applications to universities in Canada, UK, Ireland and Australia
- Doing Canada, Ireland, Australia, UK Students and Visit visa applications
- Doing follow up to students through phone calls, email and social media
- Getting and signing up with new institutions on our portfolio
Organizing events and fairs - In charge of marketing
- Utilized multichannel sourcing to increase candidate pool.
CRM SPECIALIST AND TEAM LEADER
KOALA EDUCATION CONSULTANT
11.2023 - Current
- Led a team of CRM specialists, providing guidance, training, and performance evaluations to ensure high-quality service delivery
- Managed customer relationship management (CRM) systems, including customization, data analysis, and user support
- Developed and implemented CRM strategies to optimize customer engagement, retention, and satisfaction
- Collaborated with cross-functional teams to integrate CRM solutions with other business systems and processes
- Generated reports and analyses data to identify trends, opportunities, and areas for improvement in customer interactions
IT TECHNICIAN
KEYDATA SYSTEM LIMITED
10.2022 - 06.2023
- Installed, configured, and maintained electronic tax register (ETR) machines at various locations
- Conducted regular maintenance and repairs to ensure the smooth functioning of ETR machines
- Provided training and technical support to users on ETR machine operation and compliance with tax regulations
- Ensured data security and compliance with tax laws and regulations
IT ENGINEER
ITGURU SYSTEM LIMITED
04.2021 - 09.2022
- Installed and configured computer hardware, operating systems, and applications
- Monitored and maintained computer systems and networks, troubleshooting and resolving hardware or software issues
- Provided technical support to users, including procedural documentation and training
- Supported the rollout of new applications, including testing and evaluation of new technology
- Conduct electric safety checks on computer equipment
Education
Diploma of Higher Education - Information Communication Technology
Pc kinyanjui TTI
Nairobi2023
Certificate of Higher Education - Information Communication Technology
Pc kinyanjui TTI
Nairobi2021
Certificate of Higher Education - International Computer Driving License
Esam ICT Center
Nairobi2018
KCSE - Kenya Certificate of Secondary Education
Bwake Girls School
Kitale2017
Skills
- Flexibility
- Teamwork
- Logical thinking
- Software and operating systems knowledge
- Problem-solving
- Attention to detail
- Listening skills
- Questioning skills
- Client interaction
- Customer focus
- Recruitment strategies
- Interviewing skills
- Performance Management
- Seasonal recruitment campaign management
Certification
- Microsoft Azure AI Fundamentals certified
Hobbies and interests
- Reading
- Travelling
- Making new friends
- Adventure
Languages
6,C2,6,C2
Hobbies and Interests
- Travelling
- Reading
- Making friends
References
- To be provided upon request
Timeline
Visa Officer
Koala Education Consultant
10.2024 - Current
Student Recruitment Manager/Visa Officer
STUDY OPTIONS AFRICA
11.2023 - Current
CRM SPECIALIST AND TEAM LEADER
KOALA EDUCATION CONSULTANT
11.2023 - Current
IT TECHNICIAN
KEYDATA SYSTEM LIMITED
10.2022 - 06.2023
IT ENGINEER
ITGURU SYSTEM LIMITED
04.2021 - 09.2022
Diploma of Higher Education - Information Communication Technology
Pc kinyanjui TTI
Certificate of Higher Education - Information Communication Technology
Pc kinyanjui TTI
Certificate of Higher Education - International Computer Driving License
Esam ICT Center
KCSE - Kenya Certificate of Secondary Education
Bwake Girls School
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