MOURINE ASEYO KAMADI
Nairobi
Summary
Visa professional with comprehensive understanding of immigration policies and procedures. Proven track record of effectively processing visa applications and addressing client concerns. Known for excellent collaboration skills and adaptability in dynamic environments, ensuring seamless operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Visa Officer
FCM TRAVEL SOLUTIONS (K)
03.2017 - Current
- Maintains a high level of customer satisfaction with prompt, courteous service for both applicants and their sponsors.
- Conducts interviews with prospective immigrants to assess eligibility for visas based on established criteria.
- Enhances visa application processing efficiency by streamlining procedures and implementing time-saving strategies.
- Regularly exceeds performance metrics through exceptional attention to detail during document reviews and case evaluations.
- Demonstrates exceptional problem-solving abilities when faced with complex cases, often leading to successful resolution and visa approval.
- Contributes to policy revisions by offering insights into current challenges faced within the role of a Visa Officer based on hands-on experience.
- Reduces fraudulent applications by conducting thorough background checks and cross-referencing data from multiple sources.
- Develops relationships with foreign government officials, fostering cooperation in joint efforts to prevent illegal immigration activities.
- Keeps up-to-date with ever-changing immigration laws, regulations, and policies to provide current information to applicants.
- Manages high volumes of sensitive personal information while maintaining strict confidentiality protocols for applicant privacy protection.
- Provides detailed reports on visa application trends for management review, enabling data-driven decision-making processes.
Education
Diploma - Community Health And Management
Moi University
Eldoret01.2014
KCSE - Secondary Education
EREGI GIRLS HIGH SCHOOL
Kakamega County11-2011
Skills
- Document verification
- Strong analytical skills
- Surveillance
- Risk assessment
- Legal compliance
- Cross-cultural sensitivity
- Passport control screening
- Trade policy
- Customer service
- Time management
- Reliability
- Team collaboration
Accomplishments
- Collaborated with team of 7 in the development of an electronic visa tracking system.
- Documented and resolved customer issues which led to increased satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved over 95% customer retention through excellent service delivery.
Certification
- First Aid Certification - Red Cross/ St. John's Ambulance
Languages
English
Full Professional
Kiswahili
Native or Bilingual
Hobbies and Interests
- Reading
- Dancing
- Sports
References
- Irene Kitheka
Human Resource Manager, FCM Travel
P.O Box 11361 - 00100
Tel: 0713222229
- Dorothy Muisyo
Travel Manager, FCM Travel
P.O. Box 11361-00100 Nairobi
Tel. 0722417741
- Veronica Ngugi
Travel Consultant, Globe Connect LTD
P.O Box 11361 - 00100
Tel: 0725003925
Timeline
Visa Officer
FCM TRAVEL SOLUTIONS (K)
03.2017 - Current
- First Aid Certification - Red Cross/ St. John's Ambulance
Diploma - Community Health And Management
Moi University
KCSE - Secondary Education
EREGI GIRLS HIGH SCHOOL
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