DORCAS ETYANG
CUSTOMER SERVICE REPRESENTATIVE
Nairobi
Summary
I am a resilient, passionate professional committed to everything I do. I am a competent change-agent who consistently refines and revitalizes strategies, initiates change and facilitates solutions-driven team collaboration. I am now seeking an opportunity to contribute my skills further as I contribute to making a difference in new working environments.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Attaché'
Department of Water, Environment and Natural Resources
01.2017
- Greeted visitors who came through the office.
- Interacted with and educated farmers on the impacts of draining wetlands for agricultural lands.
- Wrote reports and went through Environmental Impact Assessment reports.
- Organized and scheduled waste collection days.
- Performed field inspection.
Circularity Admin( Sustainability)
Essenspark Limited
02.2024 - Current
- Event planning.
- Conduct First Aid and Fire Safety Training.
- Ensure Workplace Safety Awareness.
- Project management.
- Training Community-Based Organisations and groups on waste segregation.
- Contact partners regarding future events and projects and the probability of investment.
- Keeping records of everyone the company has worked with on a project or event.
- Representing the Company in exhibitions and training.
- Pitching before potential investors.
- Contacting potential and existing clients.
- Filling tenders and contracts.
- Training on how to make valuable products from waste materials.
- Performing Environmental Audits.
- Assigning tasks to attachés and interns.
- Sending emails to clients, partners, and those making inquiries.
Sales Representative
BoxCommerce
06.2022 - 08.2023
- Educated potential clients on company goods and services.
- Followed up on potential leads.
- Onboarding clients.
Administrative Assistant/ Sales Representative
Flexidesk Limited/ WebHost Kenya Limited
01.2021 - 03.2022
- Introduced available company products and services to potential clients.
- Responding to client calls and emails.
- Followed up on clients whose services were due for renewal.
- Gave sales presentations to a range of prospective clients.
- Ensured that office spaces and meeting rooms were cleaned and arranged as per the client's request.
- Organized refreshments for meetings.
- Prepared and submitted sales contracts for orders.
Education
Bachelor of Science - Environmental Science
Egerton University
01.2014 - 01.2018
Kenya Certificate Secondary Education -
Kolanya Girls Secondary School
Busia County 01.2010 - 01.2013
Skills
Attention to detail
Career Profile Summary
I am a resilient, passionate professional committed to everything I do. I am a competent change-agent who consistently refines and revitalizes strategies, initiates change and facilitates solutions-driven team collaboration. I am now seeking an opportunity to contribute my skills further as I contribute to making a difference in new working environments.
Timeline
Circularity Admin( Sustainability)
Essenspark Limited
02.2024 - Current
Sales Representative
BoxCommerce
06.2022 - 08.2023
Administrative Assistant/ Sales Representative
Flexidesk Limited/ WebHost Kenya Limited
01.2021 - 03.2022
Attaché'
Department of Water, Environment and Natural Resources
01.2017
Bachelor of Science - Environmental Science
Egerton University
01.2014 - 01.2018
Kenya Certificate Secondary Education -
Kolanya Girls Secondary School
01.2010 - 01.2013
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