Travel and Culture
Dennis Matati Mukolwe
Conference And Events Manager
Nairobi
Summary
Competent Event operations manager with proven ability to develop creative, effective and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Adept at managing all aspects of event planning including logistics, venue selection and catering.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Senior Event Manager
Topia Dream Events
1 2015 - Current
- Established and managed an event management company specializing in both social and corporate events.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Enhanced customer experience with introduction of user-friendly online platform.
Event Marketing & Promotions Specialist
Topia Dream Events
01.2023 - Current
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Collaborated with the design team to create visually appealing advertising materials for various platforms.
- Built strong relationships with vendors to secure exclusive deals and discounts for customers.
- Provided exceptional customer service during promotional events, addressing inquiries, and resolving issues promptly.
- Identified market trends and adjusted promotional efforts to maintain a competitive edge.
- Coordinated cross-functional teams to execute integrated marketing initiatives seamlessly across multiple channels.
Guest Relations Officer
Oryx Rotana Hotel, Doha.
01.2011 - 12.2014
- Provided exceptional guest service in a 5-star hotel environment, focusing on guest satisfaction and retention.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
Conference and Banqueting Part Time Intern
Oryx Rotana
02.2013 - 11.2013
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working with the hotel conferencing and banqueting department, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with the hotel staff and fellow interns on group projects and presentations.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
Education
Diploma - Hospitality, Travel & Tourism Management
Mt. Kenya University
01.2006 - 04.2010
Certificate - IATA/UFTAA Diploma in Travel & Tourism
Trans Eastern Airline Aviation College
01.2005 - 04.2006
Skills
Brand Awareness
Personal Information
Date of Birth: 10/17/86
References
Available upon request.
Affiliations
Event Managers Association of Kenya (EMAK)
Events Organizers Association of Kenya.
Interests
Sports
Public Speaking and Communication:
Social Media and Digital Marketing
Networking and Socializing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteImportant To Me
Career advancementPersonal development programsHealthcare benefitsTeam Building / Company RetreatsTimeline
Event Marketing & Promotions Specialist
Topia Dream Events
01.2023 - Current
Conference and Banqueting Part Time Intern
Oryx Rotana
02.2013 - 11.2013
Guest Relations Officer
Oryx Rotana Hotel, Doha.
01.2011 - 12.2014
Diploma - Hospitality, Travel & Tourism Management
Mt. Kenya University
01.2006 - 04.2010
Certificate - IATA/UFTAA Diploma in Travel & Tourism
Trans Eastern Airline Aviation College
01.2005 - 04.2006
Senior Event Manager
Topia Dream Events
1 2015 - Current
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