Traveling
David Muiruri
Customer Service Representative
Nairobi,13
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of role and training . Motivated to learn, grow and excel.
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages and expertise to manage job functions. Excellent communicator with focus on results.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Research Assistant
Whitestar Academy
Nairobi, Kenya
11.2019 - 06.2020
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Performed random experiments and research and documented findings.
- Demonstrated strong writing skills to generate original correspondence and reports.
- Evaluated potential subject participants to assess suitability for planned studies.
Customer Service Representative
Pevans East Africa Limited
Nairobi, Kenya
10.2016 - 07.2019
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Promptly responded to inquiries and requests from prospective customers.
- Contacted clients to verify account information and maintain accuracy, resulting in increase in client satisfaction.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Casher
Ready Timber Merchants
Thika, Kenya
01.2014 - 01.2016
- Helped customers complete purchases, locate items and join reward programs.
- Completed inventory counts and ordered merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Diploma - Business Management
Northpole Education Center
Nairobi 01.2012 - 11.2012
Diploma - Flight Dispatch
Pride Center
Embakasi 02.2020 - 01.2022
High School Diploma -
Nanyuki High School
Nanyuki 02.2008 - 11.2011
Skills
Documentation abilities
Interests
Community work
Timeline
Diploma - Flight Dispatch
Pride Center
02.2020 - 01.2022
Research Assistant
Whitestar Academy
11.2019 - 06.2020
Customer Service Representative
Pevans East Africa Limited
10.2016 - 07.2019
Casher
Ready Timber Merchants
01.2014 - 01.2016
Diploma - Business Management
Northpole Education Center
01.2012 - 11.2012
High School Diploma -
Nanyuki High School
02.2008 - 11.2011
referees
1. Winnie Boro,
Shift Manager, Pevans East Africa Ltd,
+254723042030.
2. Rasmi Shah,
Director, Ready Timber Merchants Ltd,
+254722511514.
3. James Mutua,
Back Office, Pevans East Africa Ltd,
+254726471053
Similar Profiles
James McNamaraJames McNamara
Unarmed Security Guard at Whitestar GroupUnarmed Security Guard at Whitestar Group
Amanda NiebuhrAmanda Niebuhr
Data Technician & Analyst at WhitestarData Technician & Analyst at Whitestar
Tiffini OportoTiffini Oporto
Student Advisor / Learning Network at Astravo Online Academy, Colorado Digital Academy, and Colorado Virtual AcademyStudent Advisor / Learning Network at Astravo Online Academy, Colorado Digital Academy, and Colorado Virtual Academy
Muse FrenehMuse Freneh
Pediatric Surgery Resident at Bethany Kids/ Kijabe HospitalPediatric Surgery Resident at Bethany Kids/ Kijabe Hospital
Namae SitatiNamae Sitati
Operations Manager at Femzone LimitedOperations Manager at Femzone Limited