Darmaris Muli

Work History

Brand Specialist

Safaricom Limited

Embu, Embu

2020/08 - 2024/03

Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
Acted as a role model to provide professional, positive brand representation.
Developed marketing plans to support department strategies.
Gained customer interest and trust with personable attitude.
Worked flexibly to meet demands of changing campaigns.
Conducted market research to understand customer base and enhance products.
Organised marketing plans and programmes to best support business growth and development.
Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
Analysed marketing metrics to evaluate campaigns and make data-driven decisions.
Planned events and activations to enhance brand presence and customer engagement.
Oversaw development and execution of multi-channel marketing campaigns to drive growth.
Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
Compiled and reviewed consumer data on patterns and preferences for marketing information.
Managed multi-channel advertising campaigns to support sales objectives.
Brainstormed ideas with clients and stakeholders to maximise project potential.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Carried out day-to-day duties accurately and efficiently.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.

Supply Chain Management Intern

KENGEN

Nairobi, Nairobi

09.2017 - 11.2018

Enhanced store and product performance through improved supply chain strategy.
Adjusted replenishment forecasts to reflect accurate, current supply data.
Overhauled existing systems to increase accuracy, reducing costs and waste.
Contributed to on-set productivity by responding to requests quickly.
Established operational and administrative procedures and enforced controls.
Leveraged supply management experience and industry contacts to streamline distribution activities.
Oversaw records covering purchasing transactions, distribution flow and stock storage.
Introduced operational and administrative procedures to uphold integrity of current processes.
Liaised with customers and other departments to plan timely transportation of goods.
Assessed staff and team performance and regularly actioned insights to fuel improvement.
Monitored material availability following daily plan changes, ensuring on-time supply to production to minimise delays.
Maintained clean and orderly work areas, gathering tools and equipment and end of shift.
Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
Monitored supply chain KPIs, supporting performance through proactive analysis and corrective action.
Worked with senior leaders to discuss and address demand forecasts, informing business growth strategy.
Applied advanced negotiation skills to discuss contracts, policies and deadlines with suppliers and vendors.
Negotiated contracts with vendors, carriers and distributors, reducing costs to support financial objectives.
Reduced delivery lead times with improved procurement processes.
Drafted supply chain and inventory reports, utilising ERP data to illustrate trends.
Collaborated with internal teams to improve outputs to meet demand and supply requirements, achieving inventory targets for finished goods.
Oversaw multiple supply chain functions to facilitate business operations, including warehouse and logistics management.
Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
Acted as a role model to provide professional, positive brand representation.
Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.

ICT Helpdesk Officer

Ministry of mining(DRSRS)

Nairobi, Nairobi

02.2010 - 06.2017

Installed new software for users and monitored version and patch update requirements.
Followed technical documentation for accurate installation, maintenance and repair work.
Built and maintained customer trust by maintaining ongoing communications until resolution.
Answered user questions about hardware and software operation to help resolve problems.
Prepared equipment for staff use, installing cables, operating systems, and software.
Carried out new hardware installations and updates, keeping systems functional and secure.
Established and troubleshot network and data communications systems.
Managed DNS servers and administered IP addresses.
Tested function of peripheral equipment and completed quality repairs.
Completed investigations to check on reported errors, reproduce problems and trace faults.
Followed manufacturing instructions and design specifications when completing repairs.
Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
Troubleshot and repaired Microsoft-based operating systems, networking and IT infrastructure.
Conducted server back-up and recovery operations in line with protocols.
Tracked computer system and network performance to identify root causes of issues.
Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
Investigated and diagnosed customer's technical and product queries.
Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
Scanned systems, diagnosing and correcting equipment failures and performance issues.
Organised workspaces for employees with computer, monitors and associated cabling or equipment.
Acquired, set up and configured hardware and software to meet specific customer requirements.
Maintained internet and intranet websites to maximise reliability and usability.
Anticipated and prevented issues with technical infrastructure to minimise downtime.
Introduced operational and administrative procedures to uphold integrity of current processes.

ICT Intern

NEMA

Nairobi, Nairobi

03.2009 - 12.2009

Tracked network performance to identify weak points and implement improvements.
Analysed reported technical issues to diagnose, trace and correct issues.
Kept networks updated by conducting installations, configurations and maintenance.
Configured networks according to set specifications.
Scanned systems, diagnosing and correcting equipment failures and performance issues.
Prepared equipment for staff use, installing cables, operating systems, and software.
Created tailored user profiles and permissions for large organisations.
Diagnosed and troubleshot software and hardware faults in person and by phone.
Maintained system security through regular testing and servicing.
Upgraded hardware and software regularly for optimised systems performance.
Protected data and systems from viruses by maintaining robust security.
Set-up new users with IT systems and equipment, offering further support and guidance to new starters.
Analysed system and software requirements to meet operational needs.
Planned and directed general operations to meet organizational goals.
Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
Defined and implemented organisational policies, rules and regulations.

Summary

Overview

Work History

Brand Specialist

Supply Chain Management Intern

ICT Helpdesk Officer

ICT Intern

Education

Bachelor of Arts - Business Managements And Economic

Certificate of Higher Education - Graphic Design

Diploma of Higher Education - ICT

Skills

Languages

Timeline

Accomplishments

Certification

References

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