Daniels Munyao

• Build customer confidence by actively listening to concerns and giving resolutions on prepaid and postpaid issues.
• Achieve established KPIs for company, team, and individual performance through teamwork and collaboration as a support analyst (CBU).
• Build relationships with customers and community to establish long-term business growth when handling FTTH and FWA customers.

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• Partnered with individuals and local organizations to provide financial planning support to a diverse population with unique needs.

• Built a diverse and consistent sales portfolio.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

• Reduced manufacturing defects through thorough inspections and proactive identification of potential issues.
• Developed and implemented quality assurance improvements.