Daniel Shikuku
Summary
I am polished and service-driven Front Office professional with a strong commitment to delivering exceptional, personalized guest experiences in luxury hospitality environments. Experienced in managing seamless check-in and check-out procedures, handling VIP guests, coordinating reservations, and resolving concerns with discretion and professionalism. Known for attention to detail, refined communication skills, and the ability to anticipate guest needs to exceed expectations. A dependable team player dedicated to upholding brand standards and contributing to operational excellence within high-end hotel settings.
Overview
3
3
years of professional experience
Work History
Front office Curator
Cavallo Point
Sausalito, USA
11.2024 - 11.2025
- Greeting and welcoming guests upon arrival.
- Responding to guest inquiries and providing them with accurate information about hotel facilities.
- Handling guest complaints and resolving issues in a timely and satisfactory manner.
- Processing guest registration, including the accurate collection of guest information and payment details.
- Maintaining a neat and organized front desk area.
- Performing cashiering duties and handling cash transactions.
Guest experience champion
Sankara Nairobi Autograph Collection
Westlands, Kenya
07.2023 - 08.2024
- Greeting and welcoming guests upon arrival.
- Responding to guest inquiries and providing them with accurate information about hotel facilities.
- Handling guest complaints and resolving issues in a timely and satisfactory manner.
- Processing guest registration, including the accurate collection of guest information and payment details.
- Maintaining a neat and organized front desk area.
- Performing cashiering duties and handling cash transactions.
Receptionist
Best Western Plus Hotel
Westlands, Kenya
01.2023 - 06.2023
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email and telephone.
- Answered large volume of incoming calls to resolve customer issues and scheduled services as needed.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Checked-in/out guests.
- Billing of the guests.
Education
Diploma - hotel management
Kenya Utalii College
KCSE - Kenya certificate of secondary education
Kijabe boys’ high school
KCPE - Kenya Certificate of Primary Education
Blessed Preparatory Academy
Skills
- Opera 5
- Opera cloud
- Attention to details
- Communication skills
- Problem solving skills
Hobbies and Interests
- Reading journals and magazines
- Doing research on hotel trends
References
- Susan Person, Human Resource Director, Cavallo Point, 601 Murray Circle, Sausalito, CA, 94965, (415) 339-4742
- Niphar Apamo, Front Office Manager, Sankara Nairobi Autograph Collection, 0721356575
- John Maingi, Front Office Manager, Best Western Plus Westlands, 0793367186
Personal Information
Nationality: Kenyan
Languages
Swahili
First Language
English
Advanced
C1
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Front office Curator
Cavallo Point
11.2024 - 11.2025
Guest experience champion
Sankara Nairobi Autograph Collection
07.2023 - 08.2024
Receptionist
Best Western Plus Hotel
01.2023 - 06.2023
Diploma - hotel management
Kenya Utalii College
KCSE - Kenya certificate of secondary education
Kijabe boys’ high school
KCPE - Kenya Certificate of Primary Education
Blessed Preparatory Academy