Daniel Ambayisi
Guest Service Agent
Nairobi,Kenya
Summary
Experienced Front Office professional on delivering exceptional guest experiences in luxury hospitality. Proficient with opera 5 and opera cloud, skilled in check in/check out operations, cashiering, guest relations and complaint resolution. Known for streamlining front-desk processes to improve guest flow and accuracy, maintaining high attention to detail and proactive communication. Fluent in English and Swahili with conversational Spanish; committed to creating welcoming, efficient experiences that consistently exceed guest expectations.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Front office Agent
Best Western plus Westlands
01.2026 - Current
- Managing guest check-ins and check-outs to ensure a seamless arrival experience.
- Addressing guest inquiries and resolved issues efficiently to enhance customer satisfaction.
- Monitoring lobby operations, ensuring a welcoming atmosphere for all guests and visitors.
- Collaborating with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Maintaining a high level of guest service, resulting in positive online reviews and repeat business.
- Handling sensitive guest information discreetly, maintaining confidentiality and trust at all times.
- Processing payments accurately and efficiently, minimizing billing discrepancies and disputes.
Front office Curator
Cavallo Point
11.2024 - 11.2025
- Oversee front office operations, ensuring a welcoming environment. Address inquiries and provide accurate information about hotel amenities. Resolve guest complaints efficiently and manage registration processes, including information and payment collection. Maintain and organize front desk and perform cashiering duties
- Greet and welcome guests upon arrival.
- Respond to inquiries with accurate hotel information.
- Resolve complaints in a timely manner.
- Process guest registration and handle payments.
- Performing cashiering duties and handling cash transactions.
Guest experience champion
Sankara Nairobi Autograph Collection
07.2023 - 08.2024
- Greet and welcome guests upon arrival, ensuring a positive first impression. Respond to inquiries providing accurate information about hotel facilities. Resolve guest complaints promptly and effectively. Process guest registration, collecting information and payment details accurately. Maintain a tidy and organized front desk area. Perform cashiering duties, managing cash transactions efficiently.
- Enhanced guest satisfaction through timely complaint resolution.
- Streamlined check-in process, improving guest flow.
- Ensured front desk organization, facilitating smoother operations.
Front office Agent
Best Western plus Westlands
01.2023 - 06.2023
- Oversee front office operations, ensuring a welcoming environment. Address inquiries and provide accurate information about hotel amenities. Resolve guest complaints efficiently and manage registration processes, including information and payment collection. Maintain and organize front desk and perform cashiering duties
- Greet and welcome guests upon arrival.
- Respond to inquiries with accurate hotel information.
- Resolve complaints in a timely manner.
- Process guest registration and handle payments.
- Performing cashiering duties and handling cash transactions.
Education
Diploma - Hotel management
Kenya Utalii College
08.2021
Skills
Conversant with both opera 5 and Opera cloud
Attention to details
Communication skills
Problem solving skills
Organization & multitasking
Time management and strong organization skills
High level customer service
References
- Susan, Person, Human Resource Director, +1(415)339-4742, Cavallo Point, 601 Murray Circle, Sausalito, CA, 94965
- Niphar, Apamo, Front office manager, +254721356575, Sankara Nairobi Autograph collection
- John, Maingi, Front office manager, +254793367186, Best western plus, Westlands
Interests
Reading journals and magazines, Doing research on hotel trends
Timeline
Front office Agent
Best Western plus Westlands
01.2026 - Current
Front office Curator
Cavallo Point
11.2024 - 11.2025
Guest experience champion
Sankara Nairobi Autograph Collection
07.2023 - 08.2024
Front office Agent
Best Western plus Westlands
01.2023 - 06.2023
Diploma - Hotel management
Kenya Utalii College