Open To Work
Dancan Kipchumba
Work Preference
Summary
Hospitality professional with over 7 years in food and beverage service, luxury hotel operations and cruise ship guest relations. Skilled in leading team, enhancing guest satisfaction and optimizing service standards in high-pressure, multicultural environments.
Overview
8
8
years of professional experience
Work History
Assistant Waiter
Royal Carribean Group - Celebrity Cruises
Boston
08.2025 - Current
- Developer exceptional guest service by anticipating needs, handling inquiries, and ensuring satisfaction throughout the cruise experience.
- Supported food and beverage operations by taking orders, serving meals, and ensuring service quality met cruise standards.
- Collaborated with kitchen staff to deliver guest orders accurately and on time.
- Maintained hygiene and sanitation standards on cruise ship to ensure guest safety.
- Promoted onboard services and specialty dining options to enhance guest experience and drive revenue.
Assistant Manager
Funky Monkey Cocktail Bar and Restaurant
05.2025 - 08.2025
- Oversaw daily operations and managed workflows across bar and restaurant departments to maintain service quality.
- Enhanced customer satisfaction by streamlining order management and improving workflow efficiency.
- Coordinated staff scheduling, attendance, and leave management to ensure adequate staffing levels.
- Ensured compliance with SOPs, service standards and health regulations.
- Implemented disciplinary processes and supported staff performance improvements.
Food and Beverage Supervisor
Swiss Lenana Mount Hotel
07.2024 - 05.2025
- Supervised F&B operations during absence of F&B manager, maintaining service quality and operational standards.
- Developed staff rosters to balance labor costs with service coverage, enhancing operational efficiency.
- Led team training programs on food hygiene, safety, and customer service.
- Enhanced guest satisfaction by resolving service complaints efficiently.
- Reconciled POS transactions, ensuring accuracy and adherence to financial procedures.
Head Waiter
Soroi Collection Luxury Lodges & Camps
06.2022 - 06.2024
- Managed banquet operations for large events, ensuring flawless execution.
- Streamlined table turnover through active monitoring of dining room flow.
- Delivered premium guest service while ensuring compliance with HACCP and Covid-19 protocols.
- Assisted guests with allergy and dietary requirements to enhance dining safety.
- Developed training program for junior waitstaff on service standards and menu knowledge.
Head Waiter
Kibo Safari Camp, Amboseli
Amboseli
01.2021 - 05.2022
- Coordinated group service for safari guests and VIP clients.
- Trained and mentored new waitstaff to consistently uphold high service standards and improve team performance.
- Recommended menu items and beverage pairings to enhance guest satisfaction and dining experience.
- Ensured polished tableware and setups to maintain luxury service standards for all guests.
Casual Waiter
Fairmont The Norfolk Hotel
Nairobi
06.2020 - 12.2020
- Delivered fine dining service at one of Nairobi's most prestigious hotels.
- Enhanced average guest spend through targeted upselling of wines and desserts.
- Addressed guest complaints promptly, ensuring satisfaction and positive dining experience.
- Processed payments accurately, maintaining proper cash-handling practices.
Waiter
Nokras Riverine Hotel & Spa, Sagana
Sagana
12.2018 - 01.2020
- Provided high-quality service in a busy dining environment, contributing to a positive dining atmosphere.
- Advised guests on allergen and dietary concerns to ensure safe dining experiences.
- Assisted bartenders during peak hours by preparing cocktails and maintaining bar operations to enhance guest satisfaction.
Waiter
Ambassador Hotel
01.2018 - 09.2018
- Provided exceptional guest service in high-pressure city hotel environment, enhancing overall guest satisfaction.
- Assisted in food and beverage preparation and delivery during peak service hours.
- Ensured cleanliness and readiness of dining areas to uphold hygiene standards, contributing to positive dining experiences.
- Supported banquet and conference setups to ensure smooth event operations.
Education
Standards of Training, Certification and Watchkeeping for Seafarers (STCW) -
Premier Maritime Training Institute
Meru06-2025
Kenya Certificate of Secondary Education (KCSE) -
Bishop Philip Anyolo High School
Kenya01-2016
Diploma - Food & Beverage Production, Sales & Services
Utalii College
KenyaCertificate - Food & Beverage Production, Sales & Marketing
Michuki Training Institute
KenyaSkills
- Fine dining service
- Menu knowledge
- Beverage knowledge
- Service excellence
- Upselling strategies
- Cash handling and POS operation
- Safety compliance
- Team leadership
- Operations management
- Conflict resolution
- Dining etiquette
- Guest relations
Accomplishments
- Key Contributor in development and launch of Kibo Safari Park Amboseli Hotel with a 19-member team.
- Consistently recognized for high guest satisfaction ratings and service excellence.
References
- Ms. Rose Nyakwakwa, General Manager, Swiss Lenana Mount Hotel, +254-717-755-497
- Mr. Sheena Patel, Hotel Manager, Soroi Collection Properties, +254-720-604-333
- Mr. Charles Nyale, Hotel Manager, Kibo Safari Camp (Amboseli), +254-720-137-588
Languages
- English, Fluent
- Swahili, Fluent
Timeline
Assistant Waiter
Royal Carribean Group - Celebrity Cruises
08.2025 - Current
Assistant Manager
Funky Monkey Cocktail Bar and Restaurant
05.2025 - 08.2025
Food and Beverage Supervisor
Swiss Lenana Mount Hotel
07.2024 - 05.2025
Head Waiter
Soroi Collection Luxury Lodges & Camps
06.2022 - 06.2024
Head Waiter
Kibo Safari Camp, Amboseli
01.2021 - 05.2022
Casual Waiter
Fairmont The Norfolk Hotel
06.2020 - 12.2020
Waiter
Nokras Riverine Hotel & Spa, Sagana
12.2018 - 01.2020
Waiter
Ambassador Hotel
01.2018 - 09.2018
Standards of Training, Certification and Watchkeeping for Seafarers (STCW) -
Premier Maritime Training Institute
Kenya Certificate of Secondary Education (KCSE) -
Bishop Philip Anyolo High School
Diploma - Food & Beverage Production, Sales & Services
Utalii College
Certificate - Food & Beverage Production, Sales & Marketing
Michuki Training Institute