Kenneth Ochieng Oborah
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional dining experiences and fostering a welcoming atmosphere. Committed to teamwork and consistently achieving high standards in fast-paced environments, adept at multitasking and adapting to evolving guest needs. Recognized for reliability and strong communication skills, ensuring guest satisfaction and seamless operations. Passionate about enhancing service quality and creating memorable moments for every patron.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Waiter
Mediterranean Shipping Company
01.2019 - Current
- Delivered courteous and efficient dining service to over 100 guests per shift in the main restaurant
- Coordinated with kitchen and bar staff for timely order delivery
- Handled guests' complaints with professionalism, achieving a commendable satisfaction rating
- Participated in USPH and safety drills regularly
- Maintained cleanliness and sanitation in compliance with USPH
- Ensuring the adherence of Alcohol Laws
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Collaborated with kitchen staff to ensure timely and accurate food delivery, enhancing overall dining efficiency.
- Managed multiple tables simultaneously while maintaining attention to detail, resulting in improved customer satisfaction.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
WAITER/Restaurant Supervisor
English Point Marina
04.2018 - 12.2019
- Maintain cleanliness of all outlets daily.
- Solicit feedback from guests concerning the service and food & beverage offerings in all outlets
- Work closely with the Restaurant Manager, Executive Assistant Manager, Food and Beverage, and Director of Finance on monthly beverage inventory and quarterly glass/silver/linen inventory.
- Ensure all daily and monthly reports are detailed and submitted promptly.
- Assist the restaurant manager with working closely with the marketing team to ensure that all promotions and collateral updates (including social media and website information and menu updates) are done on time.
- Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guest’s interactions.
- Ensuring that checklists, requisitions, and proper opening and closing functions are being completed in each shift.
- Communicate effectively, both verbally and in writing, to provide clear direction to the staff team.
- Observe performance and encourage improvement where necessary.
- Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergencies and/or heavy hotel activity, serving as a role model for the staff .
Supervisor/Cashier
Mambo Italia Restaurant
01.2015 - 05.2018
- Always greet guests in a friendly and professional manner.
- Answer the telephone in a timely and professional manner
- Facilitated and logged store opening, closing, and shift changes.
- Run daily reports to check reservations for accuracy and identify any special requests
- Engage each guest as a unique individual and listen attentively to their requests
- Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of the shift
- Anticipate and address guests’ service needs to avoid complaints
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Helped customers complete purchases, locate items, and join reward programs.
- Alleviated customer service needs with policy-appropriate solutions.
Waiter
Safari Park Hotel and Casino
01.2014 - 01.2015
- Explain how various menu items are prepared, describing ingredients and cooling methods
- Welcome customers warmly
- Greet Guests and build rapport by asking questions and initiating conversation
- Have a thorough knowledge of the hotel.
- Deliver professional, courteous, and efficient service to our Guests
- Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning
- Perform food preparation duties such as salads, appetizers, and cold dishes, portioning, and dessert
- Follow the established table service procedures
- Pre-bus and maintain tables
Education
Diploma - Travel and Tourism Management
Mount Kenya University
03.2014
Computer Packages - undefined
Emmanuel’s Computer College
03.2011
Kenya Certificate for Secondary Education - undefined
Onjiko High School
01.2010
Skills
Order taking proficiency
Certification
STCW Basic Safety Training
References
- Alex, Mulwa, Human Resource Manager, hr@mambo-italia.com, Mambo Italia Restaurant, Nairobi, Kenya
- Kevin, Owido, Unit manager, 0723143761, Safari Park Hotel and Casino
- Emma, Nkirote, Recruitment Officer, 0110943708, Mediterranean Shipping Company, Mombasa, Kenya
Timeline
Waiter
Mediterranean Shipping Company
01.2019 - Current
WAITER/Restaurant Supervisor
English Point Marina
04.2018 - 12.2019
Supervisor/Cashier
Mambo Italia Restaurant
01.2015 - 05.2018
Waiter
Safari Park Hotel and Casino
01.2014 - 01.2015
Computer Packages - undefined
Emmanuel’s Computer College
Kenya Certificate for Secondary Education - undefined
Onjiko High School
Diploma - Travel and Tourism Management
Mount Kenya University