CYNTHIA NDUKU NTHENGE
Summary
Customer-focused professional with experience in BPO operations, business development, and staffing coordination. Skilled in managing client relationships, leading teams, and driving process improvements. Proficient in CRM systems, data management, and customer support. Recognized for exceptional performance and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BPO Associate
VIZX Global Solutions Inc.
03.2025 - Current
- Assisted clients in the healthcare, education, and finance sectors.
- Addressed client inquiries and requests promptly, enhancing service responsiveness.
- Generated reports and provided feedback to streamline processes.
- Maintain accurate records and update databases consistently.
- Handled customer and client queries via calls, emails, and chats, achieving high satisfaction rates.
- Recognized as ‘Team Player of the Year 2025’ and ‘Employee of the Year 2025.’
Business Development Specialist
VIZX Global Solutions Inc.
04.2024 - 03.2025
- Spearheaded lead generation efforts, identifying potential clients and managing sales pipeline to drive revenue growth.
- Led the sales process from initial contact to contract negotiation and closure.
- Collaborating with cross-functional teams to create tailored business solutions and pricing strategies.
- Partnered with marketing teams to implement strategic initiatives that enhanced brand visibility and attracted new clients.
- Conducting in-depth market research to identify new business opportunities and industry trends.
- Tracked and reported sales metrics to ensure alignment with business objectives and informed decision-making.
Staffing Coordinator
VIZX International Staffing Solutions
09.2023 - 03.2024
- Coordinated staffing operations with healthcare clients to efficiently fill critical vacancies.
- Managed the full recruitment lifecycle, including candidate sourcing, screening, and placement.
- Developed work schedules by allocating employees favorable shifts.
- Collaborated with the payroll team to ensure accurate employee compensation.
- Prepare and submit weekly reports on staffing operations.
Intern, Customer Experience Department
KCB Bank
Kitengela
05.2022 - 08.2022
- Assisted clients with mobile and internet banking services, improving customer satisfaction.
- Handled customer enquiries to enhance service experience.
- Directed customer flow within the branch, ensuring an optimal customer experience.
- Promoted bank products, contributing to branch sales growth.
- Managed account documentation and administrative tasks for account openings and records maintenance.
Education
Bachelor of Arts - Economics
The Catholic University of Eastern Africa
Nairobi, Kenya09.2022
Skills
- Customer service and client support
- Lead generation and business development
- Recruitment and staffing coordination
- CRM and database management
- Process improvement and reporting
- Microsoft Office Suite and Google Workspace
- Time management and teamwork
- Communication skills
Certification
- ZoomInfo Engage Certification, 01/25
- ZoomInfo DAAS Certification, 12/24
- ZoomInfo Sales Certification, 12/24
- Business Analysis Fundamentals- Microsoft, 04/25
References
Available upon request.
Languages
- English
- Kiswahili
Timeline
BPO Associate
VIZX Global Solutions Inc.
03.2025 - Current
Business Development Specialist
VIZX Global Solutions Inc.
04.2024 - 03.2025
Staffing Coordinator
VIZX International Staffing Solutions
09.2023 - 03.2024
Intern, Customer Experience Department
KCB Bank
05.2022 - 08.2022
Bachelor of Arts - Economics
The Catholic University of Eastern Africa