Rahim Hafiz
Nairobi, Nairobi Province,30
Summary
Proactive and results-oriented Relationship Manager with 6 years of banking experience. Skilled in credit analysis, relationship management, and delivering tailored financial solutions. Strong track record in driving growth, managing SME and corporate portfolios, and achieving business targets through strategic client engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BPO Associate
RSM Eastern Africa LLP
07.2025 - Current
- Preparing management reports and financials statements including P&L, cashflow projection and balance sheets.
- Processing of international and local payments through RTGS, Telegraphic Transfers and ensuring correct funds are uploaded in the online banking.
- Preparing and calculated VAT and Withholding tax schedules and generating payment registration slips.
- Processing payroll for employees, ensuring timely payments and compliance with labor laws.
- Preparing and filing statutory taxes including VAT, PAYE, NSSF, SHIF and withholding tax.
Relationship Manager (Retail & SME)
Victoria Commercial Bank Ltd
09.2016 - 07.2022
- Account management: Proactively managed a diverse portfolio of SME and retail lending accounts valued in the multimillion range, spanning various industries including Real Estate, Business Services, and Information Technology.
- Business Review: Conducted in-depth visits to existing and prospective clients to gain a clear understanding of their business models, ensuring credit facilities were tailored to meet their operational and strategic needs. Prepared detailed call reports for each client engagement to support informed credit decisions and maintain client records.
- Bank Targets: Played a key role in growing the bank’s asset base and non-funded income through SME lending initiatives. Assigned and followed up on monthly lead targets, contributing to consistent achievement of performance goals
- Contractual Documents: Oversaw the execution of credit and legal documents in accordance with agreed terms, ensuring accurate preparation and timely delivery of finalized deals.
- Branch Coordination: Collaborated with branch managers to introduce and present high-value clients with new banking products, contributing to overall portfolio growth.
- Customer Service: Fostered a high-performance culture focused on delivering professional and high-quality service. Actively monitored and resolved customer complaints, ensuring prompt and satisfactory resolution, including personal follow-up where necessary.
- New Accounts: Generated approximately 40% of new leads through customer referrals, leading to a 15% increase in CASA.
- Credit Risk: Closely monitored key accounts to ensure operations remained within approved credit limits, significantly reducing default risk by 45%. Conducted weekly follow-ups on accounts requiring heightened oversight to minimize potential exposure.
- Marketing and Cross-Selling: Increased client wallet share by 35% through effective cross-selling strategies tailored to clients’ business needs, boosting overall profitability by 40%.
- Credit Turnover: Achieved a 70% increase in credit turnover, largely driven by adoption of the Remote Cheque Capture service, which clients found highly convenient and efficient for cash flow management.
- Risk and Compliance: Conducted comprehensive Customer Due Diligence (CDD) and Know Your Customer (KYC) processes during account onboarding and routine reviews, ensuring full regulatory compliance.
Education
CPA - Accounting
RCM College
Bachelor of Commerce - Finance
Strathmore University
Nairobi06-2016
KCSE -
Allidina Visram High School
01-2012
Skills
- Software and technical skills: Finacle Core Banking System, MS Excel, MS Word, Outlook 365, Docusign, Google suit etc
- Financial Analysis: Balance Sheet, Profit and Loss statement, Accounting Principles, Statistics and Cashflow projection
- Business Relationship: Portfolio Management, Customer Service, Active Listening, Customer Empowerment and Emotional Intelligence
- Banking Products Knowledge: Letter of Credit, Gurantee, Bill fo availisation, Business Loans, Asset Finance, Insurance Premium Financing and overdraft
- Fast learner: Able to grasp and understand information swiftly Ability to adapt quickly in new work environment
- Business Entrepreneurship Knowledge: Well versed with different industries,business models and acumen
- Planning and Team Work: Strategic time management and tasks delegation so as to deliver timely results and quality customer service
- Communication Skills: Excellent written and verbal communication abilities, ensuring clear financial reporting, stakeholder engagement and effective coordination with internal and external teams
Certification
- The Sustainable finance courses for SME and Corporate Relationship Managers – Kenya Bankers Association.
- Effective Credit Reporting for Credit Decision Making – Metropol.
Credit Appraisal Techniques & Risk Analysis Course - Kenya Institute of Bankers. - Proactive Leader Program - Raiser Resource Group.
- Sanctions, Customer Due Diligence and AML.
Timeline
BPO Associate
RSM Eastern Africa LLP
07.2025 - Current
Relationship Manager (Retail & SME)
Victoria Commercial Bank Ltd
09.2016 - 07.2022
CPA - Accounting
RCM College
Bachelor of Commerce - Finance
Strathmore University
KCSE -
Allidina Visram High School
References
References available upon request.