CHO'OLLE WARIO GALMA
Nairobi
Summary
A young professional passionate about Hotel and Restaurant management with experience in various departments within the hotel, ranging from front desk operations and housekeeping as well as culinary.
Demonstrable strong communication skills with the ability to resolve complaints, enforce quality and safety, train, supervise and lead teams in delivery of superior customer service as well as coming up with operational improvements in order to deliver a truly exceptional and high standard experience.
I desire to be part of an organization that will enable me to utilize my expertise in the field of Hospitality to achieve both institutional and personal objectives.
Overview
7
7
years of professional experience
Work History
Customer Service and Training Intern
Sabron Tech (Sabre)
10.2023 - 01.2024
- Gained experience, exposure, and knowledge of career-specific procedures and Sabre systems.
- Developed strong organizational and time management skills by completing multiple tasks simultaneously.
- Demonstrated ability to take initiative and work independently on assigned projects.
- Collaborated with subject matter experts to ensure accurate and up-to-date training material, enhancing the quality of information provided to trainees.
- Facilitated virtual, in-person and blended learning sessions.
Supervisory internship
Safari Park Hotel and Casino
05.2018 - 08.2018
- Rotation within the various departments including Front office, housekeeping, kitchen, food and beverage, stores and procurement
- Delivered exceptional hospitality during client visits, contributing to positive customer experiences and fostering loyalty
- Provided a professional and friendly welcome to incoming clients, ensuring a smooth check-in process
- Operated the hotel switchboard, addressed guest requests and complaints, and maintained a clean reception area
- Producing various food items at various sections in the kitchen
- Proactively addressed management issues while assisting in the enforcement of policies and procedures
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
Internal supervisory Internship-F&B Service, Food Production, Front Office
Utalii Hotel
01.2018 - 04.2018
- Updated guest information and processed payments in the system
- Addressed guest complaints and fulfilled their requests effectively
- Procured departmental items through requisitions
- Efficiently handled guest check-ins and check-outs
- Produced various food items in the kitchen
- Acquired effective supervision skills for guest rooms and public areas, including room decoration for special occasions.
Intern
Lake Naivsha Country Club and Kiboko Luxury Camp
01.2017 - 04.2017
- Cleaned and prepared guest rooms, as well as public areas, ensuring the availability of necessary amenities
- Participation in preparations of different food items in the various sections in the Kitchen
- Showmanship in cooking various cuisines.
Education
Bachelor of Science Hotel and Restaurant Management -
United States International University(Africa)
Nairobi, Kenya10.2023
Chinese Language -
Qingdao University
Qingdao, China01.2021
Diploma in Hotel Management -
Kenya Utalii College
Nairobi, Kenya08.2018
Skills
- Customer service
- Effective planning
- Interpersonal Communication
- Decision-Making
- Problem Solving
Languages
English
Proficient
C2
Chinese
Intermediate
B1
Swahili
Proficient
C2
Community Service
Volunteer and Child care worker at Our Lady of Guada Lupe from September 2022 to December 2022.
Timeline
Customer Service and Training Intern
Sabron Tech (Sabre)
10.2023 - 01.2024
Supervisory internship
Safari Park Hotel and Casino
05.2018 - 08.2018
Internal supervisory Internship-F&B Service, Food Production, Front Office
Utalii Hotel
01.2018 - 04.2018
Intern
Lake Naivsha Country Club and Kiboko Luxury Camp
01.2017 - 04.2017
Bachelor of Science Hotel and Restaurant Management -
United States International University(Africa)
Chinese Language -
Qingdao University
Diploma in Hotel Management -
Kenya Utalii College
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