Charity Miti Musee
Process Officer
Mombasa
Summary
I am goal based to achieve maximum results in the work i do. Capable of building collaborative rapport with other teammates. Learn and share. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Process Officer
Watu Credit Limited
Mombasa
11.2018 - Current
- Any other duty given by the process manager.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Answered customer questions regarding accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Entered client details and notes into system for interdepartmental access and review.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Trainee
Severin Sea Lodge
Mombasa
06.2017 - 08.2017
- Attended training courses to build understanding of processes, techniques and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Shadowed senior team members to learn all related jobs and tasks.
- Supported departmental tasks to increase understanding of industry processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Supported organizational objectives with help from existing employees.
- Interacted with customers under supervision to support operational objectives.
- Learned new materials, processes and programs quickly.
- Collaborated with employees from various backgrounds.
Education
Bachelor - Commerce
Catholic University of Eastern Africa
Nairobi, Kenya 08.2013 - 05.2017
Mbooni Girls High school
Makueni, Kenya 01.2009 - 11.2012
Skills
Data processing and office software
undefinedTimeline
Process Officer
Watu Credit Limited
11.2018 - Current
Trainee
Severin Sea Lodge
06.2017 - 08.2017
Bachelor - Commerce
Catholic University of Eastern Africa
08.2013 - 05.2017
Mbooni Girls High school
01.2009 - 11.2012
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