ELSIE KARARI
Nakuru
Summary
An experienced Retail Manager with extensive experience in Retail business. Offer strengths in team leadership and expertise to drive team accomplishments. Committed to excellent customer service to build and retain customer loyalty and consistently to achieve growth in all types of economic conditions.
Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service, focused on keeping the department efficient and cost-effective.
Overview
13
13
years of professional experience
Work History
RETAIL MANAGER
Watu Credit Limited
05.2022 - 11.2024
- Deepened relationships, acquired new clients and improved service delivery to drive portfolio growth
- Coordinated Retail operations using staffing and monitoring tools
- Managed business plans, outlined policies and coordinated resources to improve operations and maximize resource utilization
- Established tracking systems and accountability standards to minimize employee errors
- Used coaching and performance strategies to improve team results and build successful environments
- Led regular meetings to share new information, update policies and outline objectives to staff
- Supervised associates and communicated goals to foster teamwork and collaboration
- Handled front-office Retail activities during peak periods to manage queues and resolve complaints
- Reviewed customers' financials to approve loans and credit lines
- Prepared detailed sales plans and set competitive team goals to meet business targets
- Determined credit risk for new and existing clients to mitigate fraud and losses
- Forecasted budgets, expenditures and revenue and used research to make financial decisions
- Networked and built relationships to generate new business and establish active community presence
- Followed information management strategies and monitored employee activities to protect customer information and business assets from loss and theft
- Planned and coordinated process improvements and new initiatives to meet customers' needs
- Built retail partnerships, planned new marketing strategies and shuffled teams to achieve targets
ASSISTANT BRANCH MANAGER
Watu Credit Limited
09.2021 - 04.2022
- Worked as Assistant Manager in Nakuru Branch with an extra role of petty cash management
- Reviewed loan applications to deliver on company targets
- Developed prospects for new loans by conducting cold calls and networking in the community
- Reviewed work performed by full time and part-time employees, providing mentoring and support to improve performance
SENIOR ASSET FINANCE OFFICER, PETTY CASH OFFICER
Watu Credit Limited
09.2020 - 08.2021
- With additional roles of office administrator, Closely monitored budgets to avoid overspending
- Created reports on financials and forecasts using Excel and PowerPoint
- Tracked and logged expenses, ensuring spending remained within approved budgets
- Established and maintained productive client relationships
- Trained and mentored junior finance team members in accounting processes to enhance overall team performance
ASSET FINANCE OFFICER AND OFFICE ADMINISTRATOR
Watu Credit Limited
04.2018 - 08.2020
- Established and maintained productive client relationships
- Readied loan agreements through timely implementation, gaining positive client feedback
- Maintained data within digital systems with meticulous accuracy for precise, reliable records
- Helped customers with financial problems using relationship-based approach
- Monitored contractual agreements and reviewed invoice for payment
- Compared costs and evaluated quality and suitability of equipment, supplies and materials
- Communicated with vendors to request quotations and discuss new products, delayed payments and damaged goods
- Established and maintained lists of qualified products and suppliers
- Liaised between internal departments and outside vendors to coordinate purchases and deliveries
SALES REPRESENTATIVE
Jubilee Insurance
08.2015 - 07.2016
- Company Overview: Insurance Company
- Dealt with the sales of life insurance policies
- Addressed customer complaints and questions to increase satisfaction
- Built strong customer relationships with new and existing customers by providing excellent customer support
- Maintained up-to-date knowledge about products and promotions
- Educated customers about brand to incite excitement about company's mission and values
- Followed up on customer leads, developed mail lists, and performed cold calls
- Trained new employees on sales techniques and company policies
- Insurance Company
IT TECHNICAL SUPPORT INTERN
Kenya Power Limited
05.2012 - 08.2012
- Researched technical issues thoroughly to complete accurate repair work
- Assisted with installation and upgrading of software to meet changing team needs
- Aided in evaluation of new technologies and tools to support innovation
- Disassembled machines to examine parts for wear and tear or defects
- Evaluated performance data to verify sufficiency of the available speed
- Repaired and updated network cables for maximum speed and performance
- Answered user questions via phone, email, and chat, assisting in fixing computer problems
- Responded immediately to network outages and system failures
- Stayed up-to-date on latest viruses, malware and security concerns to promote network vigilance
- Walked remote users through troubleshooting tasks to resolve common system issues
- Configured WAN, LAN, and related equipment to achieve desired size and performance for each network
- Installed and configured network printers and other peripherals
VOLUNTEER
Family Care Health Institution
01.2012 - 03.2012
- Responded to and resolved formal and informal volunteer complaints and grievances
- Developed and implemented effective strategies to recruit volunteers with suitable skills
- Solicited feedback from community and stakeholders to improve or recommend appropriate changes to processes and services
- Implemented and developed fundraising approaches to raise money for specific causes
- Utilized strong interpersonal communication skills to convey information to others
- Assisted volunteer office staff by filing paperwork and performing computer data entry
- Assisted with prep, set up and breakdown of community and public events
- Built one-on-one relationships with community members by offering consistency, encouragement and role modeling
- Organized and supervised games and other recreational activities to promote physical, mental and social development within community
Education
Bachelor of Science - COMPUTER SCIENCE
KABARAK UNIVERSITY
Nakuru11.2013
K.C.S.E - Grade Attained: C+
ARUTANI SECONDARY SCHOOL
Nakuru11.2009
Skills
- Conflict Resolution
- Team Work
- Decision Making
- Leadership
- Problem Solving
- Time Management
- Communication
- Reliability
- Confidence
- Rapport Building
- Detail Oriented
- Creativity
- Friendliness
Accomplishments
- Team leadership training and development, trained my staff to embrace teamwork and always maintain high knowledge on our products and promotions, we embarked on cold calls campaign, this led to an increase in sales by 20% in the first quarter.
- Negotiated with office supplies vendors, saving the company 30% from the previous expense annually.
- Implemented an online inventory system, which improved our method of stock and record keeping. This saved on the amount of time that was used during the audit process by a half.
Languages
English
Swahili
References
- Sophia Hiuhu, Jubilee Insurance, 254721857219/254785663100
- Nadeem Khan, Head of Dealer Relations, Watu Credit, 254721875303
- Tecla Sergon, Watu Credit Limited, Retail Manager, 254729820002
Timeline
RETAIL MANAGER
Watu Credit Limited
05.2022 - 11.2024
ASSISTANT BRANCH MANAGER
Watu Credit Limited
09.2021 - 04.2022
SENIOR ASSET FINANCE OFFICER, PETTY CASH OFFICER
Watu Credit Limited
09.2020 - 08.2021
ASSET FINANCE OFFICER AND OFFICE ADMINISTRATOR
Watu Credit Limited
04.2018 - 08.2020
SALES REPRESENTATIVE
Jubilee Insurance
08.2015 - 07.2016
IT TECHNICAL SUPPORT INTERN
Kenya Power Limited
05.2012 - 08.2012
VOLUNTEER
Family Care Health Institution
01.2012 - 03.2012
K.C.S.E - Grade Attained: C+
ARUTANI SECONDARY SCHOOL
Bachelor of Science - COMPUTER SCIENCE
KABARAK UNIVERSITY
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