Carren Katenya
Mombasa
Summary
Dedicated Communication Officer with a proven track record in drafting effective communication strategies for social change, development, and advocacy.
Seeking to contribute my expertise to a dynamic organization committed to driving positive impact in Kenya
Overview
8
8
years of professional experience
1
1
Certification
Work History
Communications Officer
Advocacy for Change Foundation
06.2023 - Current
- Developed and implemented comprehensive communication strategies to support social change and advocacy initiatives
- Proactively engaged with stakeholders, including local communities, media, and government bodies, to amplify advocacy messages.
- Created compelling content, including press releases, articles, and social media posts, to enhance the organisation visibility and impact.
- Supported documentation of programs success stories and facilitated the sharing of program results and feedback from partners.
- Reviewed and formatted monthly and annual reports, ensuring accuracy and coherence in presenting program achievements and challenges.
Customer Service Executive
Airtel Kenya
09.2019 - 12.2021
- Managed customer inquiries, ensuring timely and effective resolution.
- Collaborated with cross-functional teams to enhance customer experience.
- Contributed to training initiatives, improving team response times and accuracy.
- Added value to customer purchases by upselling additional products and services.
Corporate Communication Intern
Mombasa Water Supply And Sanitation Company
01.2017 - 12.2018
- Served as liaison between the Department of Water and Mombasa Water Company
- Assisted in organizing corporate events such as press conference and stakeholder meetings ensuring seamless logistics and achieving a 95% attendee satisfaction
- Developed and maintained positive relationships with community partners, stakeholders, and the general public.
- Assisted in the development and execution of internal and external communication strategies.
- Drafting press releases and handling media relations
- Worked on World Bank funded project as a social expert
Education
Bachelor of Science - Communication and Public Relations
Moi University
Skills
- Strategic Communication
- Advocacy and Awareness Campaign Development
- Media Relations
- Content Creation and Management
- Stakeholder Engagement
Affiliations
- Public Relations Society of Kenya(PRSK)
- ISSUP Kenya
- Movendi International
- Ambassadors of Peace Uasin Gishu County
Certification
- July 2024: Attended Three Days Training of Trainers on Gender Responsive Reporting and Communication offered by Aga Khan University Graduate School of Media and Communications.
- July 2023: Attended One Week Mental Health Training on the Community Group Based Substance Use Counseling Intervention offered by Ampath
- March 2023 : Completed a short course on The Fundamentals of Digital Marketing offered by Google
- February 2023 : Completed a short course on Responsible Leadership on Transparency and Good Governance offered by YALI
International Conference
- Lead Where You Are: Global Leadership Summit 2023|Eldoret Kenya
- Pre- CSW68 Virtual Youth Forum 2024 : Youth Driving forward Gender Equality by addressing poverty and strengthening institutions
- May 2024 United Nations Civil Society Conference|Nairobi Kenya
- June 2024 : The Art of Healing - A new Era in Substance Use Prevention, Harm Reduction, Treatment and Recovery Support| Greece
Volunteer Experience
- Serve the City International - Kenya : Communication support
- Regional Centre of Expertise (RCE) Northrift : Education for Sustainable Development
Timeline
Communications Officer
Advocacy for Change Foundation
06.2023 - Current
Customer Service Executive
Airtel Kenya
09.2019 - 12.2021
Corporate Communication Intern
Mombasa Water Supply And Sanitation Company
01.2017 - 12.2018
Bachelor of Science - Communication and Public Relations
Moi University
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