Summary
Overview
Work History
Education
Skills
Websites
Community Service
Work Availability
Work Preference
Interests
Languages
Timeline
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Ivy Cecilia Muchai

Ivy Cecilia Muchai

Communication officer
Nairobi,Nairobi

Summary

Versatile and highly motivated communication professional with an impressive track record of implementing creative and effective integrated communication plans and public relations strategies. Exceptional talent in strategic relationships using tact and diplomacy to find common ground and achieve win-win outcomes. Capable of devising innovative and targeted approaches to promote messages, enhance image, and improve engagement. Skillful in driving digital communication, lead generation, and putting together engaging content for social media. I aim to become a valuable mutual asset by providing efficient strategic communication/public relations expertise, contributing effectively to organizational success. Polished PR professional accomplished in coordinating strategic communication, marketing, and media relations strategies. Talented writer and diplomatic relationship-builder with five-year record of success in different industries. Excellent event planning and program management abilities. Experienced with data entry, database management, and record-keeping. Utilizes organizational skills to maintain data accuracy and streamline processes. Track record of ensuring data integrity and supporting team objectives effectively.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Communications Officer

Dove International Wellness Centre
Kikuyu, Nairobi
03.2025 - Current
  • Develop and implement internal and external communication strategies to enhance brand awareness and stakeholder engagement.
  • Draft press releases, speeches, newsletters, and social media content aligned with organizational goals and tone.
  • Oversee content creation for the organization's website, social media platforms, and publications to ensure timely and consistent messaging.
  • Coordinate events and promotional activities to support public relations campaigns and increase community outreach.
  • Handle crisis communication efforts by providing accurate and timely information to the public and media.
  • Conduct communication audits to assess effectiveness and recommended improvements.
  • Collaborated with cross-functional teams (HR, Marketing, Program Officers) to align communication efforts across departments.
  • Monitor and analyze communication metrics to assess reach, engagement, and impact, using tools like Google Analytics and social media insights.
  • Ensure brand consistency across all platforms and materials in line with organizational values and visual identity.
  • Enhanced brand visibility by developing and implementing strategic communication plans.
  • Managed crisis communications, effectively mitigating potential reputational damage.
  • Crafted persuasive speeches and talking points for executive presentations at industry conferences or meetings.

Online Data Processing Clerk

Nielsen Kenya Limited
01.2021 - Current
  • Conducted daily quality checks on dataset entries, ensuring accuracy in data integrity for market research analysis.
  • Utilized tools like Microsoft Excel and SPSS for data cleaning, transformation, and analysis, streamlining data processing workflows and improving reporting efficiency.
  • Managed timely execution of data processing tasks, reducing project turnaround time and consistently meeting client deadlines.
  • Created comprehensive Standard Operating Procedures (SOPs) for data processing operations, increasing team productivity.
  • Verified data accuracy by cross-referencing input and output data with source documents, ensuring compliance with client and organizational standards.
  • Validated online databases for client projects, ensuring data accuracy and making corrections that improved data usability and reliability for market insights.
  • Prepared detailed coding books and conducted accurate data coding for client surveys, enabling comprehensive market research analysis and actionable insights.
  • Documented data processing operations using tools like Confluence, improving knowledge transfer and reducing onboarding time for new team members.

Administrative Assistant

Public Transport Operators Union (PUTON)
Nairobi, Nairobi
01.2023 - 04.2023
  • Conducted field visits and sensitization meetings, engaging transport workers to raise awareness about labor rights and safety compliance.
  • Organized and documented minutes for stakeholder meetings, ensuring actionable outcomes and effective follow-up on union objectives.
  • Facilitated the recruitment of informal transport workers, strengthening union membership and advocacy efforts.
  • Conducted research and led focus groups involving participants, uncovering critical issues affecting transport workers and passengers, which informed policy recommendations.
  • Updated the union register to include new members, ensuring accurate record-keeping and improved union engagement.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Public Relations Officer

The Immigration Department
04.2020 - 10.2022
  • Company Overview: Ministry of Interior and Co-ordination of National Government
  • Streamlined the digitization process for documents, including passports, permits, and citizenship records, enhancing government service delivery efficiency.
  • Coordinated internal and external communications for key government events, improving stakeholder engagement and ensuring alignment with departmental goals.
  • Managed media and public inquiries weekly via email and phone, ensuring accurate dissemination of departmental information and fostering positive relationships.
  • Authored and distributed press releases to targeted media outlets, increasing positive media coverage of departmental initiatives.
  • Edited and published in-house magazines and annual reports, enhancing organizational transparency and improving stakeholder communication.
  • Fostered community relations through open days and community initiatives, increasing public awareness of departmental services.
  • Spearheaded CSR programs, including corporate partnerships and community-based projects, positively affecting beneficiaries and enhancing the department's public image.
  • Leveraged key cultural moments to ensure that PR executions are timely, relevant, and impactful.
  • Organized high-profile facility visits for government officials and foreign dignitaries, ensuring smooth coordination and positive stakeholder experiences.
  • Ministry of Interior and Co-ordination of National Government
  • Provided internal communication support, facilitating information flow among employees and departments.

Public Relations Intern

HOPE Worldwide
01.2020 - 04.2020
  • Coordinated event planning, design, and production while managing all project delivery elements within time limits.
  • Liaised with clients to identify their needs and ensured customer satisfaction.
  • Conducted market research, gathered information, and negotiated contracts before closing any deals.
  • Managed projects planning of community service (where we visited different homes), Valentine's week, and an amazing race.
  • Monitored and evaluated crews like noticeboard crew (who work on internal matters), social media crew (what would be posted, when and to signify what) and projects and hr. crews.
  • Made proposed budgets, appointed committee members, and wrote the report.
  • Researched places to visit for Community outreach projects.
  • Developed and led external communication strategies in line with the company's business strategy and marketing mission.
  • Managed and updated information and engaged with users on social media sites such as Twitter, Facebook, and Instagram.

Education

Bachelor of Arts - COMMUNICATION MAJOR IN PUBLIC RELATIONS

Daystar University
Kenya
08.2016 - 11.2020

Associate of Arts - FRENCH

Alliance Française
Kenya

Skills

  • Communications
  • Process Development
  • Management
  • Information Release
  • Coordination
  • Writing
  • Strategic & Tactical Planning
  • Presentation Strategies
  • Correspondences
  • Marketing Communications
  • Digital Strategies
  • Special Event Coordination
  • Branding/Integrated Campaigns
  • Media Releases and Briefings
  • Google Analytics
  • Social media coordinator
  • Administrative coordinator
  • Customer care
  • Cooperate Communications
  • Strategic Communication
  • Listening skills
  • Public Relations
  • Presentation Skills
  • Marketing Communication
  • Flexibility and Adaptability
  • Diplomacy
  • Problem-solving skills
  • ICT Competency
  • Prepare speeches
  • Research proficiency
  • Social media account administration
  • Community outreach
  • Social media management
  • Microsoft office
  • Numeric data entry
  • Typing speed

Community Service

  • Volunteer, Place of Grace Children's home Donholm, 2022-10-01, Present
  • Event Planner, Daystar University Freshman Dinner, 2022-01-01, 2022-01-31
  • Event Planner, House of Banter Events, 2023-08-01, 2024-02-29

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Interests

Reading

Photography

Languages

English
Bilingual or Proficient (C2)
French
Beginner (A1)

Timeline

Communications Officer

Dove International Wellness Centre
03.2025 - Current

Administrative Assistant

Public Transport Operators Union (PUTON)
01.2023 - 04.2023

Online Data Processing Clerk

Nielsen Kenya Limited
01.2021 - Current

Public Relations Officer

The Immigration Department
04.2020 - 10.2022

Public Relations Intern

HOPE Worldwide
01.2020 - 04.2020

Bachelor of Arts - COMMUNICATION MAJOR IN PUBLIC RELATIONS

Daystar University
08.2016 - 11.2020

Associate of Arts - FRENCH

Alliance Française

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Ivy Cecilia MuchaiCommunication officer