Caroline Muthoni Njiru
Senior Clerical Officer
Embu
Summary
Highly motivated and committed Senior Clerical Officer with proven history of excellent performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring human resource,medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Senior Clerical Officer
University of Embu
Embu
01.2021 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Attending to customers visiting our office and responding to queries accordingly.
- Filing documents related to Medical, Pension and Interviews as per ISO procedures.
- Analyzing and writing reports on monthly medical invoices received from contracted Medical Facilities.
- Uploading and updating members of staff and dependents data to University Medical System
- Taking minutes during sectional meetings
- Taking care of sectional assets, ensuring needed Stationary are availed and well utilized before doing another requisition.
- Attending to office calls and emails and responding appropriately.
- Writing monthly reports about complaints and compliments received.
- Processing monthly payments for Smart Applications International.
- Preparing list of Staff medical cards for printing and payment.
- Partly processing pension exit forms and delivering physical forms to the required office.
Clerical Officer 1
University of Embu
Embu
01.2018 - 01.2021
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Attended training on digital filing .
- Increased customer satisfaction by resolving issues.
- Supervised team of employees after temporary deployment to University Reception.
- Filed documents related to Medical, Pension and Interviews as per ISO procedures.
- Took care of sectional assets, ensuring needed Stationary are availed, well utilized before doing another requisition.
- Participated in team-building activities to enhance working relationships.
- Analyzed and wrote reports on monthly medical invoices received from contracted medical facilities.
- Uploaded and updated Staff medical data in University Medical system.
- Awarded certificate for participating in activities that led to University emerging as top performing state corporation during financial year 2021/2022.
Medical Records Clerk
University of Embu
Embu
01.2016 - 12.2017
- Processed medical claims made by members of Staff.
- Attended to customers and responded appropriately to requests and queries.
- Created and updated staff medical data in medical database.
- Analyzed and wrote reports on monthly medical invoices received from contracted Medical facilities.
- Filed documents related to Medical, Pension and Interviews as per ISO procedures.
- Took care of sectional assets, ensuring needed Stationary are availed and well utilized before doing another requisition.
Medical Records Clerk
University of Embu
Embu
04.2014 - 12.2015
- Participated in two trainings on how to handle with disability cases when attending to customers and effective communication when handling customers.
- Processed medical claims made by members of Staff.
- Attended to customers in our offices and responded appropriately to their requests.
- Created and updated staff medical data in medical database.
- Analyzed and wrote reports on monthly medical invoices received from from contracted Medical facilities.
- Filed documents related to Medical, Pension and Interviews as per ISO procedures.
- Took care of sectional assets, ensuring needed Stationary are availed, well monitored and utilized before doing another requisition.
Cashier
Medkam East Africa Pharmacy
Kerugoya
10.2010 - 12.2010
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Diploma in Business Administration - Business Administration
Meru University of Science And Technology
Meru 01.2011 - 07.2013
High School Diploma -
Kerugoya Girls High School
Kerugoya, Kenya 01.2005 - 12.2008
Skills
Medical records
undefinedCooking, Studying about wildlife, Charity work
I love cooking variety of food mostly I love cooking beef and chicken related dishes.
Wildlife fascinates me and I cant get enough of learning more about them. My favorite channel is Nat Geo
I love serving the community and taking care of our environment by embracing activities such as tree planting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Senior Clerical Officer
University of Embu
01.2021 - Current
Clerical Officer 1
University of Embu
01.2018 - 01.2021
Medical Records Clerk
University of Embu
01.2016 - 12.2017
Medical Records Clerk
University of Embu
04.2014 - 12.2015
Diploma in Business Administration - Business Administration
Meru University of Science And Technology
01.2011 - 07.2013
Cashier
Medkam East Africa Pharmacy
10.2010 - 12.2010
High School Diploma -
Kerugoya Girls High School
01.2005 - 12.2008
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