Summary
Overview
Work History
Education
Skills
Salary Expectation
Professional Highlights
Accomplishments
Certification
References
Timeline
Generic
ELIZABETH ANYANGO ASIN

ELIZABETH ANYANGO ASIN

Nairobi

Summary

Dynamic Senior Clerical Officer with over 10 years at Business Registration Services, excelling in customer service and data analysis. Recognized for enhancing client satisfaction and maintaining a 99% accuracy rate in data management. Adept at problem-solving and effective communication, driving team success and operational efficiency.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Clerical Officer

Business Registration Services
Nairobi
04.2023 - 01.2025
  • Delivered exceptional customer service, consistently exceeding performance targets in response time, resolution rate, and customer satisfaction scores.
  • Resolved a high volume of inbound and outbound customer inquiries efficiently, maintaining professionalism under pressure.
  • Played a key role in retaining customers by handling complaints calmly, offering effective solutions, and following up to ensure satisfaction.
  • Demonstrated in-depth knowledge of company products/services, enabling accurate information delivery and confident support.
  • Maintained accurate and detailed call logs and customer records using CRM systems, supporting better service delivery and team reporting.
  • Assisted in training and mentoring new agents, contributing to team development and performance improvement.
  • Received positive feedback from supervisors and customers for communication skills, patience, and reliability.
  • Supported promotional campaigns by guiding customers through new offers and upselling when appropriate.

Senior Clerical Officer

Business Registration Services
Nairobi
08.2014 - 03.2023
  • Dedicated and highly experienced Senior Clerical Officer with over 10 years of expertise in business registration and data analysis at the Business Registration Service.
  • Passionate about facilitating seamless business registration processes by accurately analyzing and approving submitted business data to ensure compliance with legal standards.
  • Accurately captured and updated data related to business name registrations, company incorporations, and post-registration changes into the government's Integrated Business Registration System (IBRS).
  • Conducted verification and validation of business registration documents, ensuring compliance with legal and regulatory requirements under the Companies Act, 2015.
  • Assisted clients in the registration of sole proprietorships, partnerships, private limited companies, and other business structures in accordance with Kenyan law.
  • Generated and reviewed compliance reports and statistical summaries for internal use and stakeholder presentations.
  • Supported the digitization and archiving of business records, enhancing accessibility and efficiency in service delivery.
  • Provided customer support services, responding to inquiries, guiding clients through the registration process, and resolving technical issues related to the eCitizen portal.
  • Collaborated with legal and administrative teams to ensure accuracy and consistency in registered company details, including director/shareholder information and company addresses.
  • Assisted in the review and approval of amendments, such as CR8 (residential addresses), CR6 (changes in directorship), and BN2 forms, ensuring legal compliance before upload and approval.
  • Trained junior staff on data entry procedures and compliance checks, contributing to overall team efficiency and service quality.

Court Clerk

Ministry of Labor and Human Resource Development
Nairobi
10.2010 - 07.2014
  • Enthusiastic and detail oriented Court Clerk with a strong passion for upholding justice and supporting the legal process.
  • Committed to maintaining the highest standards of accuracy, confidentiality, and professionalism in court operations.
  • Prepared, organized, and maintained court documents, files, and records for ongoing and concluded cases.
  • Assisted in the scheduling of court hearings, trials, and mention dates, ensuring accurate calendar management for judicial officers.
  • Managed filing of pleadings, affidavits, and supporting documents, verifying accuracy and adherence to court procedures.
  • Provided clerical support during court sessions, including calling out case files, swearing in witnesses, and taking notes for official records.
  • Handled correspondence with litigants, lawyers, and government departments, ensuring prompt and professional communication.
  • Ensured courtrooms were properly set up and equipped before proceedings began, including availability of stationery and case files.
  • Maintained confidentiality and integrity of sensitive case information and judicial records.
  • Assisted judicial officers in drafting and dispatching court rulings, notices, and judgments.
  • Acted as liaison between the court registry, legal practitioners, and the public.
  • Ensured compliance with the Judiciary's code of conduct and standard court procedures.

Data Entry and Analyst/ Personal Assistant

Northwest Offshore Limited
Nairobi
09.2009 - 08.2010
  • Entered, cleaned, and validated high volumes of survey and research data with a 99% accuracy rate.
  • Analyzed quantitative data from customer and social research studies, generating meaningful insights for internal and client reports.
  • Worked closely with researchers and project leads to ensure data consistency and integrity across multiple research projects.
  • Assisted in developing data collection tools and maintained databases used for tracking marketing campaign results and social indicators.
  • Produced charts, tables, and summaries to support presentation of findings to clients and stakeholders.
  • Maintained strict confidentiality and adhered to data protection standards in all research-related activities.
  • Provided administrative support to senior management, including scheduling meetings, managing calendars, and coordinating appointments with clients and stakeholders.
  • Acted as the first point of contact for inquiries, ensuring effective communication between clients, agents, and the management team.
  • Maintained and organized property files, legal documents, lease agreements, and confidential records both digitally and physically.
  • Assisted in the preparation of property listings, marketing materials, and client presentations.
  • Coordinated property viewings, inspections, and site visits, ensuring timely communication with prospective buyers and tenants.
  • Managed travel arrangements, event planning, and logistics for company meetings and property expos.
  • Oversaw email correspondence, call handling, and follow-ups on behalf of executives.
  • Supported financial tasks such as tracking invoices, expense reports, and petty cash management.
  • Helped monitor and update the company's CRM system and databases, ensuring client information and sales leads were current.
  • Maintained a high level of professionalism, discretion, and confidentiality in all duties.

Data Entry and Analyst /Event Management Assistant

Marketing and Social Research Association
Nairobi
02.2007 - 08.2009
  • Detail oriented and results-driven Data Entry and Research Analyst with hands-on experience in data processing, accuracy verification, and insights generation within the marketing and social research space.
  • Proven ability to manage large datasets, maintain data integrity, and support high-quality decision-making through data analysis.
  • Adept at using digital tools for survey management, data cleaning, and reporting.
  • Committed to meeting tight deadlines with precision and professionalism.
  • Entered, cleaned, and validated high volumes of survey and research data with a 99% accuracy rate.
  • Analyzed quantitative data from customer and social research studies, generating meaningful insights for internal and client reports.
  • Worked closely with researchers and project leads to ensure data consistency and integrity across multiple research projects.
  • Assisted in developing data collection tools and maintained databases used for tracking marketing campaign results and social indicators.
  • Produced charts, tables, and summaries to support presentation of findings to clients and stakeholders.
  • Maintained strict confidentiality and adhered to data protection standards in all research-related activities.
  • Planned and coordinated both physical and virtual events, including stakeholder forums, research dissemination workshops, and training sessions.
  • Developed event budgets, managed expenses, and ensured cost-effective resource allocation.
  • Liaised with vendors and service providers, including venues, caterers, AV technicians, and branding partners to ensure seamless event execution.
  • Prepared event schedules, run-of-show scripts, and briefing documents for speakers and facilitators.
  • Managed event logistics, including registration, invitations, venue setup, and onsite coordination.
  • Oversaw virtual event platforms (Zoom, MS Teams, Google Meet), including setup, technical support, and post-event recordings.
  • Created and distributed event marketing materials, such as invitations, posters, and digital announcements across email and social platforms.
  • Facilitated attendee engagement, moderated Q&A sessions, and ensured follow-up on action items and feedback collection.
  • Compiled post-event reports, summarizing attendance, participant feedback, and key outcomes for internal review and client reporting.
  • Ensured all events aligned with the organization's communication and public relations objectives.

Education

Certificate - Government Protocol, Etiquette & Events Management

Kenya School of Government (KSG)
Mombasa, Kenyant
02-2024

Diploma - Public Relations Management

Kenya Institute of Management
Nairobi, Kenya
09-2019

Advanced Certificate - Business Management

Kenya Institute of Management
Nairobi, Kenya
06-2010

Certificate - Business Management

Kenya Institute of Management
Nairobi, Kenya
12-2008

BSc. - Communications (Public Relations & Advertising)

Daystar University
Nairobi, Kenya

Skills

  • Communication Skills
  • Customer service
  • Data analysis
  • Document management
  • Event coordination
  • Effective communication
  • Problem solving
  • Time management
  • Communication
  • Multitasking Abilities
  • Computer skills
  • Analytical thinking
  • Interpersonal Skills
  • Financial Skills
  • Analytical Skills
  • Teamwork

Salary Expectation

Net: Kes.150,000

Professional Highlights

  • Consistently Exceeded QA Standards: Achieved exceptional Quality Assurance (QA) scores month after month, demonstrating a commitment to delivering high quality service and meeting and surpassing performance benchmarks.
  • Ensured Customer Satisfaction: Consistently delivered exceptional customer service, resulting in high levels of customer satisfaction and positive feedback.
  • Recognized for Upholding JetBlue Values: Awarded a certificate embodying JetBlue's core values of Safety, Caring, Integrity, Passion, and Fun in every customer interaction. Ensuring a unique and memorable experience on every call.

Accomplishments

  • Certificate of appreciation for dedicated service delivery and invaluable contribution towards BRS transformation into a progressive, customer-centric institution

Certification

  • ISO 9001: 2015 Quality Management Systems and ISO/IEC 27001: 2013 Information Security Management Systems Awareness Training
  • Winning customer care skills
  • Personal Branding

References

References available upon request.

Timeline

Senior Clerical Officer

Business Registration Services
04.2023 - 01.2025

Senior Clerical Officer

Business Registration Services
08.2014 - 03.2023

Court Clerk

Ministry of Labor and Human Resource Development
10.2010 - 07.2014

Data Entry and Analyst/ Personal Assistant

Northwest Offshore Limited
09.2009 - 08.2010

Data Entry and Analyst /Event Management Assistant

Marketing and Social Research Association
02.2007 - 08.2009

Certificate - Government Protocol, Etiquette & Events Management

Kenya School of Government (KSG)

Diploma - Public Relations Management

Kenya Institute of Management

Advanced Certificate - Business Management

Kenya Institute of Management

Certificate - Business Management

Kenya Institute of Management

BSc. - Communications (Public Relations & Advertising)

Daystar University

Similar Profiles

CREATE PROFILE
ELIZABETH ANYANGO ASIN