Calvin Ochieng
FOOD AND BEVERAGE HOST & SERVER
Nairobi,30
Summary
Am a highly motivated and versatile team player who will work and excel in any Environment. Am reliable, dependable and conscious of duties and responsibilities. The ability to form good relationship with colleagues and guests is of essences to me. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
2
2
Certificates
1
1
Language
Work History
F&B Host and Server
KWETU NAIROBI CURIO COLLECTION BY HILTON
12.2023 - Current
- Performing opening duties such as setting tables, polishing glasses, folding napkins and replenishing condiments
- Assisting management to meet, greet and seat guests and issuing them food and wine menus
- Introducing yourself to guests and informing them of special offers and stock shortages before they select items off menu
- Ensuring beverages are served swiftly and replenished continuously
- Ensuring accuracy when entering orders into point of sale system
- Following up on food and beverage orders with the back of the house
- Checking on guests to establish satisfaction with the product and overall experience and issuing guests check on request and greeting and thanking them sincerely on departure
- Develop and maintain positive working relationships with others, support team to reach common goals and listen and respond appropriately.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Assisted managers with quickly resolving service- and food-related issues.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
Food and Beverage Attendant
AERO CLUB OF EAST AFRICA (private members club)
07.2023 - 12.2023
- Welcoming of guests to the club
- Recording the names of guest and their visitors
- Presenting menus to the guest and taking down their order
- Providing service to the guests
- Maintaining cleanliness around the club
- Clearing and closing of guest's bill
- Taking records of what is missing and what was used during the day.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Processed payments and provided receipts to establish proof of transaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Processed payments and provided receipts to establish proof of transaction
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service
Waiter
Artcaffe Coffee And Bakery
06.2022 - 07.2023
- Preparing tables for meals, including setting up items such as silverware and glassware
- Welcoming and escorting guests to their tables
- Presenting menus to guests and answering questions about menu items
- Making recommendations upon request
- Informing guests of daily specials.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waiter
Hilton Hotel Kenya
02.2018 - 05.2022
- Remove dishes,glasses from tables and taking them to kitchen for cleaning
- Inform guests of daily specials
- Prepare tables for meals, including setting up items such as linens, silverware and glassware
- Filling salt,pepper,sugar and condiments.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waiter
Utalii Hotel
10.2017 - 12.2017
- Preparing tables for meals, including setting up items such as silverware and glassware
- Welcoming and escorting guests to their tables
- Presenting menus to patrons and answering questions about menu items
- Making recommendations upon request
- Informing guests of daily specials.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Certificate in Food, Beverage & Service - Food And Beverage Service
01.2016 - 04.2018
Kenya Certificate of Secondary Education - High School Education
01.2011 - 04.2014
Kenya Certificate of Primary Education - Primary Education
01.2003 - 04.2010
Skills
Ability to come up with new ideas that will help the company to attain its goals
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementPersonal development programsHealthcare benefitsTeam Building / Company RetreatsCertification
Food and beverage service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
F&B Host and Server - KWETU NAIROBI CURIO COLLECTION BY HILTON
12.2023 - Current
Food and Beverage Attendant - AERO CLUB OF EAST AFRICA (private members club)
07.2023 - 12.2023
Waiter - Artcaffe Coffee And Bakery
06.2022 - 07.2023
Food and beverage service
10-2018
Waiter - Hilton Hotel Kenya
02.2018 - 05.2022
Waiter - Utalii Hotel
10.2017 - 12.2017
55Th EUHOFA International congress
10-2016
Kenya Utalii College - Certificate in Food, Beverage & Service, Food And Beverage Service
01.2016 - 04.2018
Munzatsi High School - Kenya Certificate of Secondary Education, High School Education
01.2011 - 04.2014
Nabongo Primary School - Kenya Certificate of Primary Education, Primary Education
01.2003 - 04.2010
Telephone
+254704409845
Personal Information
- Date of Birth: 07/25/97
- Gender: Male
- Nationality: Kenya
- Marital Status: Single
- Religion: Christian
References
- Elizabeth Taiti, Ibis Styles Hotel, Food and Beverage Manager, +254725479847
- Madam Chebet, Hilton Hotel Nairobi, Human Resource Manager, +254733990123
- Robina Kibunyi, Art Caffe Coffee and Bakery, Branch Manager, +254720532940
- Duncan Mbaka, Aero Club of East Africa, General Manager, +254733832488
Telephone
+254704409845
Personal Information
- Date of Birth: 07/25/97
- Gender: Male
- Nationality: Kenya
- Marital Status: Single
- Religion: Christian
References
- Elizabeth Taiti, Ibis Styles Hotel, Food and Beverage Manager, +254725479847
- Madam Chebet, Hilton Hotel Nairobi, Human Resource Manager, +254733990123
- Robina Kibunyi, Art Caffe Coffee and Bakery, Branch Manager, +254720532940
- Duncan Mbaka, Aero Club of East Africa, General Manager, +254733832488
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