EMMANUEL WILLIAM OYUGA

Pre-Opening & Operational Readiness

· Led the commissioning, certification, and handover of MEP systems, GRMS, BMS, FLS, and structural infrastructure for the hotel's launch.

· Ensured full operational readiness through rigorous testing, integration, and compliance alignment.

Maintenance Planning & Compliance

· Developed and implemented departmental SOPs, preventive maintenance programs, and compliance protocols to support seamless 24/7 operations.

· Championed the rollout of CMMS (SAMFEX), achieving 98% maintenance reporting compliance and improving task closure tracking.

· Conducted internal audits and risk assessments in accordance with OSHA, NFPA, and DOSH standards to enhance safety and minimize disruptions.

Sustainability & Energy Management

· Spearheaded Hilton LightStay program, achieving 94% audit compliance and delivering measurable reductions in utility consumption.

· Integrated BMS automation and smart controls to optimize energy usage, reducing utility costs by 35% of the allocated budget.

Budget Management & Cost Optimization

· Managed capital and operational budgets, invoice approvals, and service contracts, improving cost efficiency by 45% relative to revenue.

· Conducted vendor evaluations and led cost-benefit-based procurement for engineering systems and consumables.

Safety & Risk Mitigation

· Directed safety inspections, emergency drills, and statutory audits, ensuring full regulatory and brand compliance.

· Implemented corrective actions based on risk findings, significantly improving workplace safety and operational continuity.

Project Execution & System Optimization

· Oversaw spa, public area upgrades, and machinery calibration projects, delivering them on schedule with minimal guest disruption.

· Streamlined workflows and optimized spare parts inventory, reducing downtime and maintenance-related losses by 40%.

· Diagnosed and resolved technical faults using root cause analysis, ensuring sustained system reliability.

Leadership, Recruitment & Strategic Collaboration

· Recruited, trained, and developed the pre-opening engineering team, guiding them through operational stabilization.

· Led ongoing professional development initiatives, cross-training, and succession planning.

· Collaborated with senior leadership to align engineering goals with business objectives and guest experience expectations.

· Built strong vendor and sourcing relationships to drive innovation, ensure timely delivery, and reduce procurement costs.

Documentation & Reporting

· Reviewed and approved engineering designs, project scopes, and equipment proposals to ensure technical feasibility and compliance.

· Generated detailed technical reports, asset evaluations, and maintenance insights to support strategic planning and executive decision-making.

Key Responsibilities & Achievements

Urban & Remote Infrastructure Management

• Directed engineering operations at both a luxury city hotel and a remote tented safari camp, overseeing infrastructure ranging from urban high-rise systems to solar-powered off-grid solutions.
• At Villa Rosa, managed complex hotel utilities including HVAC, boilers, BMS, water systems, and power distribution for 200+ rooms and multiple F&B outlets.
• At Olare Mara, ensured continuous performance of solar energy systems and a reverse osmosis (RO) plant for safe water supply and sustainable power in remote conditions.

Preventive Maintenance & Renovation Projects

• Developed and executed preventive maintenance schedules, aligning with Kempinski brand standards, local regulations, and operational demands.
• Led major renovation projects at both properties, including guest room upgrades, BOH refurbishments, spa enhancements, and tent overhauls during low-season periods.
• Planned and delivered CAPEX projects, ensuring quality execution within timelines and budgets across both city and camp environments.

Fleet & Technical Logistics Management (Olare Mara)

• Conducted full overhauls and continuous maintenance of safari jeeps and logistics vehicles, ensuring high reliability for guest game drives and operational mobility.
• Managed spare parts inventory and procurement planning for vehicle and generator support systems in the conservancy.
• Over saw the technical team ensuring Maintenance schedules are adhered to and strictly and timely adheres to with minimal interruption to operations.
• Shared the Periodic Technical report with management team for planning.

Safety, Compliance & Risk Management

• Conducted facility safety inspections, emergency drills, and implemented engineering risk mitigation strategies tailored to both urban hotel and wilderness environments.
• Ensured full compliance with DOSH, OSHA, NFPA, and local authority requirements across both properties, reducing risk exposure and enhancing guest and staff safety.

Energy Efficiency & Sustainability

• Championed the Kempinski Sustainability program (Earth check) for the hotel to receive Bronze. Silver & gold Certification.
• Championed and implemented an effective waste management that Villarosa was considered as top performing Hotel in AMEA region in Kempinski waste program
• Optimized energy and water consumption through innovative engineering practices at Villa Rosa, contributing to brand sustainability goals.
• Integrated manual and automated utility tracking tools for solar, fuel, and water usage in the camp, supporting conservation and operational decisions.

Team Leadership & Cross-Property Coordination

• Led engineering teams across both locations, balancing city hotel complexities with remote logistical challenges.
• Provided training, performance management, and cross-exposure opportunities to build team competencies and support staff development.
• Coordinated closely with procurement, finance, and operations to deliver engineering solutions aligned with broader business objectives.

Monitoring, Reporting & Documentation

• Enhanced maintenance tracking through internal reporting systems, supporting evidence-based decision-making for asset lifecycle management.
• Generated technical reports, budget proposals, vendor evaluations, and compliance documentation for leadership and regulatory review

Key Responsibilities & Achievements

Strategic Leadership & Departmental Oversight

• Directed daily engineering operations across both a luxury city hotel and a remote tented safari camp, ensuring efficient service delivery and asset uptime.
• Oversaw departmental manning, workflow planning, and resource utilization based on dynamic operational needs.
• Provided technical leadership in major renovations, hotel repairs, and system upgrades while aligning engineering objectives with hotel business strategies

Project Management & Renovations

• Led all capital projects and property improvement plans (PIPs), including contract negotiation, scope definition, execution monitoring, and final delivery.
• Streamlined engineering workflows, eliminated process redundancies, and implemented project tracking systems, accelerating turnaround time and improving quality control.
• Upgraded critical equipment and optimized systems to increase production capacity and reduce operational bottlenecks.

Budgeting, Procurement & Cost Control

• Developed and managed departmental budgets, balancing cost constraints with long-term investment goals.
• Aligned procurement strategies with maintenance planning and vendor performance reviews to enhance ROI.
• Negotiated service contracts and vendor terms to improve quality of service while controlling costs.

Preventive Maintenance & Operational Efficiency

• Designed and implemented preventive maintenance schedules that significantly reduced equipment downtime and prolonged asset life cycles.
• Enhanced engineering task assignment and execution through structured frameworks and performance monitoring tools.
• Achieved improved turnaround times and reduced operating costs through process optimization and strategic resource allocation.

Compliance, Safety & Audits

• Ensured compliance with industry standards and government regulations through periodic system audits, documentation reviews, and corrective action plans.
• Supported both EarthCheck and brand sustainability initiatives with clear reporting, energy conservation programs, and facility retrofits.

Team Development & Stakeholder Engagement

• Mentored junior engineers and technicians, fostering continuous learning and professional growth.
• Built productive relationships with stakeholders including hotel leadership, vendors, and interdepartmental teams to drive collaboration and shared success.
• Represented the engineering department in leadership meetings and regional technical forums, contributing to cross-property knowledge sharing and innovation.

Key Responsibilities & Achievements

Departmental Operations & Team Leadership

• Managed daily departmental activities including work scheduling, team supervision, and delegation of technical assignments across two distinct properties (urban and remote).
• Supervised and trained a team of 18–22 engineers and technicians, promoting a culture of accountability, skill development, and cross-functionality.
• Facilitated smooth transitions during staff turnovers by maintaining accurate operational documentation and continuity protocols.
• Mentored junior engineers and supported staff development through structured training programs and on-the-job coaching.

Maintenance & Facilities Management

• Developed and enforced preventive and corrective maintenance procedures to maximize equipment reliability and lifespan.
• Led implementation of Computerized Maintenance Management System (CMMS – SAMFEX), streamlining maintenance processes and improving work order tracking.
• Conducted routine inspections and compliance checks to ensure adherence to safety standards, regulatory requirements, and brand SOPs.
• Performed or participated in emergency response drills and ensured operational readiness of life safety systems.

Project Planning & Budgeting

• Assisted the Director of Engineering (DOE) in preparing annual CAPEX budgets, setting priorities for asset improvement and lifecycle planning.
• Prepared project statements of work for vendor guidance and oversaw execution in line with contractual and quality standards.
• Completed invoice reviews, managed supplier contracts, and optimized procurement through strong vendor relationships.

Energy Management & Sustainability

• Served as Head of the Energy Management Team, identifying and implementing energy-saving and water conservation measures.
• Championed EarthCheck sustainability program under DOE leadership, contributing to Bronze Certification (2018) and Silver Certification (2021).
• Conducted energy audits and introduced environmentally friendly practices, leading to significant waste reduction and reduced carbon footprint.

Compliance, Safety & Quality Control

• Supported regulatory compliance through regular audits, log reviews, and inspection programs aligned with local authority and brand standards.
• Acted as Emergency Health & Safety Committee Secretary, organizing monthly meetings and follow-ups on safety action points.
• Collaborated with DOE on platform management (Farnek, UL audits, Kempinski standards) and coordinated departmental documentation and compliance tracking.

Cross-Departmental Coordination

• Attended interdepartmental meetings to represent engineering interests, resolve cross-functional concerns, and support hotel-wide initiatives.
• Collaborated with contractors, suppliers, and other internal departments to ensure timely project completion and minimal disruption to hotel operations.

Key Responsibilities & Achievements

• Supported the Director of Engineering in overseeing hotel operations, ensuring adherence to Kempinski KPIs and engineering brand standards across all systems and teams.
• Represented the DOE in departmental meetings and strategic committees, maintaining operational continuity during transition periods.
• Supervised and evaluated third-party contractors and the Facility Management Company, ensuring quality, compliance, and cost-efficiency in outsourced services.
• Delivered seamless facility upgrades while maintaining uninterrupted operations and minimizing guest and staff disruption.
• Developed and conducted engineering training programs, improving technical knowledge, work practices, and team capability.
• Championed sustainability initiatives by optimizing resource utilization and reducing energy and waste footprint.
• Streamlined workflows by identifying inefficiencies and implementing targeted process improvements to enhance departmental productivity.
• Conducted performance reviews and mentored junior engineers, fostering a culture of continuous learning and professional development.
• Ensured technical proposals from vendors aligned with brand standards and hotel objectives before execution.
• Facilitated interdepartmental coordination to align project timelines, resources, and goals for smooth execution.
• Managed vendor relationships to ensure timely delivery, competitive pricing, and quality service.

Key Responsibilities & Achievements

• Led engineering operations during transition, supporting uninterrupted service delivery and compliance with Kempinski standards.
• Developed budgets and project plans aligned with operational goals and resource efficiency.
• Implemented structured preventive and corrective maintenance procedures, reducing equipment downtime and extending asset lifespan.
• Provided hands-on training and technical guidance to the engineering team, boosting productivity and technical competency.
• Optimized mechanical systems performance through targeted calibration and timely repairs.
• Partnered with leadership in planning long-term infrastructure improvements and renovations.
• Drove sustainability initiatives, achieving measurable reductions in energy consumption and environmental impact.
• Controlled departmental costs through proactive maintenance strategies and efficient resource management.

Key Responsibilities & Achievements

• Reduced equipment downtime by implementing proactive preventive maintenance schedules and timely repairs, ensuring smooth operations and system reliability.
• Planned, scheduled, and organized routine servicing and maintenance activities in alignment with contractual compliance and operational needs.
• Diagnosed faults and responded to equipment breakdowns efficiently, including maintenance of specialized assets such as camp safari jeeps and remote utilities.
• Conducted root cause analysis and implemented corrective actions to minimize recurrence of system failures.
• Supervised and coordinated special repair and maintenance projects, including general facility upgrades and engineering infrastructure works.
• Developed and enforced corrective and preventive maintenance procedures in line with Kempinski Engineering SOPs and quality standards.
• Oversaw budgeting activities including CAPEX planning, OPEX control, invoice approvals, and cost management for repairs and project execution.
• Maintained accurate engineering records, logs, and inventory for spare parts, consumables, and maintenance equipment.
• Mentored and trained junior engineers and technicians, enhancing technical capabilities and succession planning.
• Organized and led annual training calendars, HSE drills, and departmental cross-training programs to maintain operational readiness.
• Evaluated departmental performance through KPIs, introducing improvements that increased engineering efficiency and guest satisfaction.
• Collaborated with procurement, housekeeping, and F&B to streamline workflows and align support services.
• Built strong vendor and supplier relationships, improving response times and ensuring quality of materials and services.
• Compiled and submitted detailed technical reports, audit findings, and performance documentation to senior management.

Operational Efficiency & Downtime Reduction

• Reduced equipment downtime through effective troubleshooting, root cause analysis, and timely corrective actions.
• Reviewed technical documentation and standard operating procedures (SOPs) to guide maintenance practices and improve accuracy.

Preventive Maintenance & Repairs

• Planned and scheduled preventive maintenance activities aligned with operational needs and asset lifecycle.
• Conducted repairs and part replacements on complex electrical systems, fittings, and mechanical equipment.
• Directed both scheduled and emergency maintenance shutdowns/startups to minimize service interruptions.

Training & Team Supervision

• Supervised and trained maintenance technicians, ensuring compliance with safety procedures and operational standards
• Coordinated and delivered annual departmental training programs to build internal capacity and skills.

Compliance & Safety Management

• Supported the hotel in achieving compliance with occupational health and safety (OHS) legislation and Kempinski brand standards
• Created and reviewed Preventive Maintenance Plans and Property Operation Procedures (POPs) to enhance facility performance.

Inventory & Cost Control

• Maintained engineering statistical and financial records while monitoring equipment repair budgets
• Managed departmental stock levels of tools, supplies, and critical spare parts, ensuring operational continuity
• Oversaw special engineering projects and facility upgrade works with a focus on cost-effectiveness and timely delivery.

Training Execution & Recognition

• Successfully planned and executed all departmental training programs in close collaboration with the Chief Engineer and Training Manager, earning internal recognition and awards for training excellence.

Staff Development & Mentorship

• Mentored new hires, contributing to faster onboarding and enhanced team performance.
• Delivered one-on-one mentoring and coaching sessions, supporting individual professional growth and career development.

Performance Coaching

• Guided team members on engineering best practices, operational procedures, and safety compliance, improving departmental consistency and service quality.
• Provided ongoing feedback and coaching, reinforcing skills and encouraging a culture of continuous improvement.

Evaluation & Impact Measurement

• Assessed training effectiveness through feedback collection and performance tracking, using insights to improve future training content and delivery.

Building Management Systems (BMS) Operations

• Scheduled and managed Planned Preventive Maintenance (PPM), reactive calls, and service activities related to the BMS.
• Operated, programmed, and modified Honeywell BMS logic, including graphical user interface (GUI) adjustments to match operational needs.
• Oversaw system upgrades and modifications, working closely with the Chief Engineer and external contractors for successful commissioning and integration.
• Monitored system performance, implemented control adjustments, and ensured real-time reporting accuracy across integrated systems.

Integrated Systems & Infrastructure Support

• Provided technical guidance for the integration of HVAC, fire alarm systems, CCTV, elevators, boilers, generators, power stabilizers, cold rooms, sprinkler systems, and energy meters into the BMS.
• Conducted 90% compliance-level quality inspections based on SOPs, ensuring system reliability and operational efficiency.
• Ensured calibration of instruments in line with Occupational Health and Safety (OHS) standards.

Energy Management & Optimization

• Implemented energy conservation initiatives by analyzing energy costs and proposing efficiency improvements.
• Recommended corrective actions for underperforming systems, minimizing energy wastage and enhancing system performance.

Maintenance Planning & Equipment Lifecycle

• Developed comprehensive PPM schedules for engineering machinery and critical equipment, reducing downtime and extending operational lifespan.
• Supported feasibility studies for system upgrades and modifications, providing leadership with data-driven recommendations.

Team Training & Knowledge Transfer

• Trained engineering staff on efficient BMS utilization, promoting system adoption and understanding of benefits.
• Conducted knowledge-sharing sessions on emerging BMS trends and technologies, fostering a learning culture within the department.
• Advised team leads on workflow and process enhancements, leading to improved departmental efficiency.

Project & Contractor Management

• Managed contractors involved in the installation, configuration, and commissioning of BMS and interfaced systems.
• Provided technical direction during SCADA panel modifications to align with operational demands.

• BMS Operations & System Configuration
• Successfully managed the installation and commissioning of the hotel's full Building Management System (BMS).
• Configured, optimized, and modified BMS system graphics and controls for enhanced user experience.
• Programmed and integrated access control systems , fire alarms , and CCTV , ensuring seamless interoperability with the BMS.
• Regularly tested and diagnosed system components to ensure maximum uptime and operational efficiency.
• Completed preventive and corrective maintenance with a focus on safety, speed, and effectiveness.

Energy Management & Technical Optimization

• Provided detailed data analysis on power consumption, supporting decisions that led to a 30% energy reduction.
• Conducted root cause analysis and continuous system monitoring, reducing downtimes and extending equipment lifespan.
• Recommended and implemented energy-efficient solutions to promote sustainability.
• Automated repetitive technical tasks, enhancing operational efficiency.

Training, Documentation & Reporting

• Trained the engineering team on BMS logic, system use, and interfaced technologies to standardize departmental performance.
• Conducted one-on-one and group training sessions for new technicians, improving team competency and consistency.
• Maintained detailed records of maintenance activities, system tests, and PPM logs in compliance with safety and quality standards.
• Assisted the Chief Engineer in drafting monthly POMEC reports and data-driven system analysis for strategic decision-making.

Safety & Compliance

• Maintained a safe working environment by strictly following Occupational Health & Safety (OHS) standards and safety protocols.
• Actively participated in compliance audits and system performance checks.
• Conducted preventive maintenance on critical systems, significantly decreasing emergency repair incidents.
• Technical Support & Cross-Departmental Collaboration
• Supported project and engineering teams with expert technical insights, contributing to successful project completions.
• Coordinated with project managers, subcontractors, and hotel staff to align maintenance tasks with ongoing operations.
• Assisted in preparing technical documentation, including input logs, daily/annual PPM records, and incident reports.

Administrative & Operational Support

• Assisted the Chief Engineer in drafting monthly POMEC reports and maintaining compliance with operational procedures.
• Supported departmental personnel and hotel staff in coordinating routine and emergency maintenance tasks.
• Developed and maintained detailed project schedules to ensure timely execution of engineering deliverables.
• Improved departmental workflow by introducing time-saving organizational tools and software solutions.

Budgeting & Resource Management

• Managed budgets and departmental resources, contributing to cost reductions across multiple engineering projects.
• Maintained accurate records of financial transactions and procurement processes to ensure compliance with budgetary constraints.
• Provided technical input during procurement processes to ensure acquisition of high-quality engineering materials and services.

Strategic Planning & Reporting

• Collaborated with senior management in strategic planning initiatives, enhancing operational efficiency in the engineering division.
• Prepared regular project progress reports, keeping leadership updated on timelines, deliverables, and budget performance.
• Participated in the preparation of technical proposals and competitive bids, strengthening the department's portfolio.

Coordination & Stakeholder Engagement

• Liaised with subcontractors, project teams, and vendors to ensure adherence to SOPs and quality standards.
• Facilitated smooth communication among engineers, technicians, and cross-functional teams to enhance project delivery.
• Supported quality control programs to ensure all construction and engineering activities met set benchmarks.

Records Management & Compliance

• Maintained comprehensive databases of engineering documentation for easy retrieval and compliance auditing.
• Coordinated training records, certifications, and safety documents to ensure department-wide adherence to health and safety regulations.

Training, Development & Recruitment

• Planned and organized departmental training sessions in liaison with the Chief Engineer and training department.
• Played a key role in recruiting and onboarding skilled engineers and technicians, contributing to departmental growth.
• Mentored and supported team members through professional development events and structured knowledge sharing.

Event & Meeting Facilitation

• Prepared materials for departmental and interdepartmental meetings, including agendas, reports, and presentations.
• Supported internal engagement initiatives to foster a collaborative and motivated workplace culture.
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• Project Leadership & Coordination
• Led and coordinated a team of six project technicians through all phases of project execution, from installation to commissioning.
• Oversaw multiple high-profile projects, ensuring they were delivered on time, within scope, and aligned with client expectations.
• Managed installations and commissioning of critical systems including Fire Alarm, CCTV, Access Control, and Building Management Systems (BMS).

Technical & Operational Delivery

• Provided hands-on technical support across all project stages, ensuring high-quality standards and adherence to safety protocols.
• Verified deliverables for quality and conformance to technical specifications before final client submission.
• Delivered technical assistance on complex tasks to maintain accuracy, standardization, and team-wide knowledge consistency.

Communication & Stakeholder Engagement

• Maintained proactive communication with clients, updating them on project milestones, challenges, and achievements to ensure transparency.
• Built strong relationships with internal and external stakeholders, fostering collaboration and trust throughout project lifecycles.
• Worked closely with clients and stakeholders to define clear project scopes, deliverables, and expectations for successful outcomes.

Risk Management & Problem Solving

• Identified and mitigated potential project risks by developing contingency plans and conducting regular project reviews.
• Addressed bottlenecks promptly to keep all projects on track without compromising quality.
• Process Optimization & Documentation
• Streamlined workflows by implementing centralized databases, improving information sharing and project tracking.
• Maintained thorough project documentation to support seamless transitions between project phases and future reference needs.

Training, Mentorship & Team Building

• Improved team collaboration through structured communication channels, training sessions, and team-building activities.
• Mentored junior technicians to ensure knowledge transfer and consistent performance across the team.
• Administrative & Resource Management
• Gained essential administrative and engineering operations management skills, contributing to more efficient project delivery.
• Optimized team resource allocation by monitoring workloads and adjusting assignments based on project needs.

Key Projects Commissioned.

• Sankara Nairobi (Westlands Hotel Limited)
• Safaricom House – Wayaki Way
• Ole-Sereni Hotel
• Saudi Arabia Embassy Residence
• Hotel Inter-Continental Nairobi
• Horizon Plaza
• Fairmont Norfolk Hotel
• Hilton Hotel Nairobi