BILLY NGANGA
Nairobi,30
Summary
A hardworking and versatile professional with extensive experience in data management, adept at troubleshooting network computers, managing a technology inventory and specialized in client server networks. I am well versed in updating and maintaining files, Computer hardware and software. I pride myself to have established a rapport with customers and my colleagues’ have Excellent Installation and troubleshooting abilities. Knowledgeable Data Manager bringing 10 years and thorough, hands-on approach to analysis and handling of data-retention systems. Successful in pinpointing and addressing complex information management flaws. Expert navigation of complex data storage, disposal and security guidelines to maintain compliance with confidentiality mandates. Critical qualitative analytical support and testing to resolve troublesome content access concerns.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Data Manager
BethanyKids Kenya
08.2017 - Current
- Monitoring Data entry procedures
- Making sure the information is protected and backed up
- Ensuring all the data complies with legal regulations
- Improving the effectiveness of the databases tools and services
- Ensure accurate inventory of all IT equipment and advice the management on obsolete Equipment
- Perform troubleshooting, diagnosing, solving and replacing parts
- Setting up and configuring desktop computers, peripherals and accounts assigning security level
- Administering user accounts
- Designing and preparing basic reports
- Answering Customer Questions
Clinical Data Manager
AIC Kijabe Hospital
06.2013 - 07.2017
- Develop and implement data management plans
- Design and manage databases
- Oversee data collection and entry
- Perform data cleaning and validation
- Conduct data analysis and reporting
- Ensure regulatory compliance
- Collaborate with stakeholders
- Provide training and support
- Contribute to protocol development
- Implement data security and privacy measures
- Develop quality assurance and control procedures
- Identify areas for improvement and implement changes
IT Assistant
Kenya ICT Board
11.2012 - 06.2013
- Technical Support:
Assisting users with software, hardware, and network issues.
Troubleshooting and resolving IT-related problems in a timely manner.
System Maintenance:
Installing and updating software and hardware.
Performing routine maintenance on computers, printers, and other office equipment - Network Management:
Assisting in managing and troubleshooting network issues (e.g., internet connectivity, local area networks).
Configuring and managing network devices such as routers, switches, and firewalls. - User Account Management:
Setting up new user accounts and configuring user access permissions.
Managing email accounts and ensuring security protocols like password management are followed. - Security:
Assisting in the implementation of security measures (e.g., firewalls, antivirus programs).
Monitoring for security breaches and addressing vulnerabilities. - Data Backup and Recovery:
Ensuring regular data backups are performed.
Assisting with data recovery efforts in case of hardware failure or system crashes. - Documentation:
Maintaining records of system configurations, updates, and incidents.
Creating user guides and documentation to assist with common IT tasks. - Training and Support:
Providing basic training to users on new software or systems.
Offering guidance on best practices for using IT resources efficiently and securely.
IT Assistant
Industrial Rehabilitation Center
07.2008 - 05.2009
- Trained Staff and students
- Registered students prior to KNEC Exams
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Developed user-friendly IT solutions for improved staff productivity.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
IT Internship
Ministry of Gender Sports Culture and Social Services
10.2007 - 12.2007
- Installed Software and hardware
- Trained staff in Ministry
- Troubleshooting Networks and internet
- Hardware maintenance
- Maintained Computer hardware and software
- Terminated UTP cables for internet connection
- Day to day user support
Education
Some College (No Degree) - Information Technology
Regional Center For Mapping of Resources For Dev
Nairobi, Nairobi Province, Kenya 01.2005 - 05.2007
Diploma Part 1&2 - Management Information Systems
Institute For Management Of Information Systems
Nairobi, Nairobi Province, Kenya01.2009
Certificate - Management Information Systems
Institute For Management of Information Systems
Nairobi, Nairobi Province, Kenya01.2009
High School Diploma -
Joytown Secondary School
Thika01.2002
Kenya Certificate Of Primary Education -
Joytown Primary School
Thika01.1998
Skills
- Database Management
- Data Analysis and Visualization
- Data Cleaning and Validation
- Data Security and Privacy
- Data Warehousing and ETL
- Programming and Scripting
- Knowledge of Healthcare Data Standards
- Project Management
- Analytical Skills
Certification
- IBM Data Analytics With Excel And R, Coursera, 01/01/24, https://coursera.org/share/91317188253ad972b3795671122905af
- Google IT Support, Coursera, 01/01/24, https://coursera.org/share/75f1a2a24dae7e43553eb9ef774aafe6
Timeline
Data Manager
BethanyKids Kenya
08.2017 - Current
Clinical Data Manager
AIC Kijabe Hospital
06.2013 - 07.2017
IT Assistant
Kenya ICT Board
11.2012 - 06.2013
IT Assistant
Industrial Rehabilitation Center
07.2008 - 05.2009
IT Internship
Ministry of Gender Sports Culture and Social Services
10.2007 - 12.2007
Some College (No Degree) - Information Technology
Regional Center For Mapping of Resources For Dev
01.2005 - 05.2007
Diploma Part 1&2 - Management Information Systems
Institute For Management Of Information Systems
Certificate - Management Information Systems
Institute For Management of Information Systems
High School Diploma -
Joytown Secondary School
Kenya Certificate Of Primary Education -
Joytown Primary School
- IBM Data Analytics With Excel And R, Coursera, 01/01/24, https://coursera.org/share/91317188253ad972b3795671122905af
- Google IT Support, Coursera, 01/01/24, https://coursera.org/share/75f1a2a24dae7e43553eb9ef774aafe6
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