BERNARD LEKURANA

• Assisting customers in their selection of various accounts and financial services
• Cross-selling the Bank's products and services
• Promoting business for the Bank by maintaining good customer relations and referring customers to the appropriate staff for the new services
• Opening of the new accounts and engaging customers on the new products
• Processing of loan applications forms and advising customers according on the progress of their loan exposure.
• Tracked orders and diplomatically handled complaints to resolve issues.
• Correctly identified client needs, providing tailored, personalized guidance to ensure outstanding customer experiences.
• Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
• Exceeded targets by upselling and cross-selling products.
• Identified and effectively resolved customer issues, consistently meeting call time targets.
• Offered detailed advice on product and service benefits.
• Record and processed customer data accurately.
• Maintained up-to-date product and service knowledge by attending regular training opportunities.
• Adhered strictly to policies and procedures for continued company compliance.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Liaised with team to develop strategies in improving customer service.
• Registered and updated accurate customer information on database.
• Participated in staff meetings to discuss new developments.

• School and Household based data collection
• Training in basic research methods
• Instant feedback to parents
• Conducted surveys and documented all responses.
• Uploaded or transmitted data using secure protocols.
• Gathered and submitted observational information in addition to required data points.
• Created databases and spreadsheets to improve inventory management and reporting accuracy.
• Gathered data to create Excel spreadsheets for budget and inventory management.
• Wrote reports and correspondence from dictation and handwritten notes.

• Coordinating the activities between the community in Samburu county and the Fly sister Fly team from Nairobi
• Worked with colleagues and third-sector organization's to meet community priorities.
• Gathered comprehensive information and intelligence to support team objectives.
• Coming up with ideas and initiatives.

• Exercise Northern Quest 33 AES Squadron)
• Ensure that the accommodation area and working sites were kept secure covering a number of different areas
• Running with the welfare of the security department staff.
• Maintained compliance standards, conducting background checks to verify training and qualification of security staff.
• Identified unlawful activities that would have resulted in property loss.

• Compiles and verifies voter lists from official registration records.
• Requests identification of voters at polling place.
• Obtains signatures and records names of voters to prevent voting of unauthorized persons.
• Distributes ballots to voters.
• Communicated professionally during written and verbal interactions, upholding the commission values.
• Counts valid ballots.

Introduction to micro-computers.

Microsoft Word 2003/7

Microsoft Excel 2003/7

Microsoft Access 2003/7

Microsoft PageMaker 2003/7

Microsoft PowerPoint 2003/7

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