June Lihanda

Dynamic sales professional with a proven track record at I&M Bank, excelling in client acquisition and relationship management. Adept at leveraging analytical problem-solving skills to drive sales growth and enhance customer satisfaction. Recognized for outstanding communication abilities and a strong commitment to achieving targets while maintaining compliance and operational excellence.

English - Reading, Writing and Speaking, Swahili - Reading, Writing and Speaking

• Served customers in a positive way, receiving two customer service awards in year 2020
• Implemented a demonstration system, which increased client interest in services and products by 50%.
• Collaborated with other sales teams, hence, achieved better sales Identified product improvements, and coordinated with research and analysis teams, thereby improving products by 20% returns.
• Established and enforced organizational structures, as a result, maintained consistent quality services
• Successfully built and maintained professional work relationships that increased business opportunities.
• Revived 50+ dormant accounts, resulting in meeting sales targets
• Increased client satisfaction through the provision of excellent sales and aftersales services.
• Improved work efficiency by tracking and monitoring work processes.
• Communication and welfare champion at Absa Bank, UoN branch.
• Signing-off companies and organizations to a check-off system have brought business to the bank to a tune of up to 500M in 5 years.
• On-boarded four companies with over 1000 employees to offer scheme products and services bringing in annual revenue of over 100 million
• In 2019, recorded outstanding appraisal performance having grown existing liability a book and onboarded a high number of new clientele.
• Achieved clients’ strategies, brand, and business objectives by working closely with internal teams in the execution of these strategies.
• Led a branch team in the execution of marketing initiatives and client-centered campaigns.
• Developed and implemented client service program, which expanded small-to-medium client base by 25%
• Implemented a new accounting system.
• Implemented a new accounting system for multiple locations reducing time for customer inquiries
• Developed a new employee orientation program that 100% of the company locations adopted.
• Responded to over 50 customer calls daily and solved 70% of their concerns

Part of the Winning Team for Ksh100,000 1st Prize Annual Performance beating over 84 branches in 2018., Awarded Best Sales Executive 2016 & 2018., Best Customer Service Experience Officer 2020 - 2022.

University of Nairobi Branch of ABSA Bank, Welfare Champion, 2017, Present, Organized volunteer initiatives for a team of 12 people raising Ksh. 50,000 in support of spinal cord injury patients

• Professional Digital Marketer (ACIM - 40079747)
• Member; Certified Institute of Marketing (CIM)

• Sanctions and Anti-money laundering training (AML) (Annual training).
• Customer Obsession, Business Etiquette, Treating Customers Fairly (Annual training).
• Corporate, Imaging, and Workflow Process.
• InspireME Conference 2022
• African Marketers Conference

• Smart listening, smart thinking, patience, as well as resilience
• Superb time management and organizational skills.
• Accustomed to operating under minimal supervision.
• Smart, enthusiastic with a positive attitude.
• Dynamic, self-motivated, highly flexible
• Ability to manage multiple tasks, priorities and deadlines.
• Admirable strategic thinking in a fast-paced environment.