BERNADETTE M. MUGO
Nairobi
Summary
Results-oriented administrative professional with over 8 years of experience in education, customer service, and communication. Proven track record in executive support, project management, and stakeholder management. Skilled in scheduling, communication, and problem-solving. Proficient in multiple languages and committed to continuous learning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Executive Assistant and Media Coordinator
Braeburn Garden Estate School
08.2018 - Current
- Provide principal administrative support to the Headteacher and teaching staff, coordinating various tasks within the school administration
- Schedule and coordinate parents' appointments with head teachers, deputies, and various coordinators; act as a key liaison with middle school parents
- Process admissions for new students entering middle school, and track the implementation of policies related to student administration
- Organize, monitor, and maintain accurate records for middle school students, ensuring compliance with school and educational regulations
- Campaign Management: Assisting in developing and tracking media campaigns to promote school initiatives and enrollment opportunities
- Content Creation: Collaborating with the marketing team to create engaging content for various platforms, such as social media, the school website, and newsletters
- Social Media Management: Actively managing social media accounts to build a strong online presence and increase engagement with the school community
- Ensure effective implementation of school policies and track progress in student administration
- Use organizational skills to efficiently schedule appointments, balancing the needs of parents and the availability of school staff
- Place special emphasis on being a key liaison with middle school parents, recognizing the unique needs and challenges of students in this age group
- Handle sensitive information with confidentiality, ensuring compliance with relevant privacy and educational laws
Communication Liaison
Vault 360
04.2016 - 07.2018
- Conducted research using the internet and other resources to accommodate specific client needs
- Checked voicemails and screened emails for effective communication management
- Transcribed audio messages accurately and efficiently
- Provided interpretation services in sign language, English, and local dialects as required
- Ensured that agendas stayed on track and aligned with projected guidelines
- Managed multiple stakeholders' interests and needs.
Office Administrator
America East Africa Corporation
05.2013 - 12.2015
- Trained and on boarded new hires, ensuring their smooth integration into the team
- Maintained a well-organized filing system (electronic and paper) for efficient document retrieval
- Provided executive support to the CEO, including managing banking, handling sensitive data, and organizing schedules
- Conducted research for managers, scheduled and delegated administrative tasks as part of project management
- Utilised financial and HR expertise to process monthly payroll, create presentations, and handle payroll advice and leave forms
- Increased staff productivity by 15% through the implementation of effective onboarding and training programs
- Executed a new filing system, resulting in a 20% reduction in document retrieval time
- Reduced office downtime by 10% through proactive coordination of equipment maintenance
- Achieved a 15% reduction in office expenditures through strategic cost-control measures on supplies and the implementation of standardized ordering procedures
- Developed and enforced streamlined workflows to accommodate the growing workload within a lean team, maximizing overall productivity and output
- Consistently received positive feedback from executives for exceeding expectations and delivering exceptional service
- Maintained electronic and paper filing systems for easy retrieval of information.
Education
Bachelor of Arts - International Management
International University of Applied Sciences
Berlin. Germany11-2025
Certificate in Customer Care Service -
Kenya Utalii College
01.2010
Diploma - Public Relations Management
University of Nairobi
01.2009
Skills
- Administrative Expertise: Proven skills in office management, executive support, and administrative tasks
- Communication Proficiency: Strong verbal and written communication skills, including interpersonal and presentation abilities
- Organizational Skills: Exceptional time management, prioritization, and attention to detail
- Project Management: Experience in planning, executing, and monitoring projects
- Technical Proficiency: Proficient in various software applications, including Microsoft Office Suite
- Problem-Solving and Decision-Making: Ability to analyze complex problems and implement effective solutions
- Adaptability and Continuous Learning: Open to change and committed to professional development
Accomplishments
- Implemented a Document Management System (DMS) at America East Africa Corporation, standardizing filing procedures and centralizing documents.
- Early adopter and proficient user of the new school record system, actively participating in developing and implementing new procedures and workflows.
- Contributed to increased school revenue and established a waitlist, indicating high demand for the middle school program.
- Provided exceptional customer service, leading to positive word-of-mouth referrals and a cultivated reputation for excellence.
Languages
English
Proficient
C2
Kenya Sign Language
Advanced
C1
Swahili
Proficient
C2
French
Intermediate
B1
Industryexpertise
- Language Generation and Translation
- Information Access, Processing and Information Handling
- Problem-solving and Reasoning
- Child Protection and Safety Compliance
- Adaptability and Continuous Learning
- Education Administration
Certification
- Alliance Françoise, Ongoing-Level 3, level 4 French.
- Child Protection-National College 2024.
- Training in Data Protection Regulations
Warehouse Kenya limited on the October 2023
- Child Protection Refresher-Educare 2023
- First Aid Training-Braeburn Schools Limited, 2023
- Child Protection refresher-Educare 2022
- Foundations of project management-Coursera- 2021
- Child protection for international schools refresher course
Educare- 2021
- Community journalism: Basic principles of effective story telling-YaliNetwork 2021
- Introduction to Early childhood development.-Global Health eLearning Center, 2020
- Strategies of personal growth and development.-Yali Network 2019
- Management strategies for people and resources.
Yali Network 2019
- Basics of public and private partnerships-Yali Network 2019
- Understanding the rights of women and girls.
Yali Network 2019
- Work force collaboration and development.-Yali Network
- Child Protection 2019 for international schools.-Educare 2019
- Level 2 First Aid Essentials. Level 2-Educare 2018
- Preventing Bullying. Level 2 The prevent duty. Level 2-Educare 2018
- Sage line 50-Institute of Advanced Technology, 2014
- Interpreting Kenya sign language
University of Nairobi, 2012
- Elementary French.
Alliance Françoise, 2009
- Child protection
Books
- Don't sweat the small stuff - Richard Carlson
- A thousand Splendid Suns - Khaled Hosseini
Timeline
Executive Assistant and Media Coordinator
Braeburn Garden Estate School
08.2018 - Current
Communication Liaison
Vault 360
04.2016 - 07.2018
Office Administrator
America East Africa Corporation
05.2013 - 12.2015
Certificate in Customer Care Service -
Kenya Utalii College
Diploma - Public Relations Management
University of Nairobi
Bachelor of Arts - International Management
International University of Applied Sciences
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