BERNADETTE M. MUGO
Nairobi
Summary
Results-oriented administrative professional with over 8 years of experience in education, customer service, and communication. Proven track record in executive support, project management, and stakeholder management. Skilled in scheduling, communication, and problem-solving. Proficient in multiple languages and committed to continuous learning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Executive Assistant and Media Coordinator
Braeburn Garden Estate School
08.2018 - Current
- Provide principal administrative support to the Headteacher and teaching staff, coordinating various tasks within the school administration
- Schedule and coordinate parents' appointments with head teachers, deputies, and various coordinators; act as a key liaison with middle school parents
- Process admissions for new students entering middle school, and track the implementation of policies related to student administration
- Organize, monitor, and maintain accurate records for middle school students, ensuring compliance with school and educational regulations
- Campaign Management: Assisting in developing and tracking media campaigns to promote school initiatives and enrollment opportunities
- Content Creation: Collaborating with the marketing team to create engaging content for various platforms, such as social media, the school website, and newsletters
- Social Media Management: Actively managing social media accounts to build a strong online presence and increase engagement with the school community
- Ensure effective implementation of school policies and track progress in student administration
- Use organizational skills to efficiently schedule appointments, balancing the needs of parents and the availability of school staff
- Place special emphasis on being a key liaison with middle school parents, recognizing the unique needs and challenges of students in this age group
- Handle sensitive information with confidentiality, ensuring compliance with relevant privacy and educational laws
Communication Liaison
Vault 360
04.2016 - 07.2018
- Conducted research using the internet and other resources to accommodate specific client needs
- Checked voicemails and screened emails for effective communication management
- Transcribed audio messages accurately and efficiently
- Provided interpretation services in sign language, English, and local dialects as required
- Ensured that agendas stayed on track and aligned with projected guidelines
- Managed multiple stakeholders' interests and needs.
Office Administrator
America East Africa Corporation
05.2013 - 12.2015
- Trained and on boarded new hires, ensuring their smooth integration into the team
- Maintained a well-organized filing system (electronic and paper) for efficient document retrieval
- Provided executive support to the CEO, including managing banking, handling sensitive data, and organizing schedules
- Conducted research for managers, scheduled and delegated administrative tasks as part of project management
- Utilised financial and HR expertise to process monthly payroll, create presentations, and handle payroll advice and leave forms
- Increased staff productivity by 15% through the implementation of effective onboarding and training programs
- Executed a new filing system, resulting in a 20% reduction in document retrieval time
- Reduced office downtime by 10% through proactive coordination of equipment maintenance
- Achieved a 15% reduction in office expenditures through strategic cost-control measures on supplies and the implementation of standardized ordering procedures
- Developed and enforced streamlined workflows to accommodate the growing workload within a lean team, maximizing overall productivity and output
- Consistently received positive feedback from executives for exceeding expectations and delivering exceptional service
- Maintained electronic and paper filing systems for easy retrieval of information.
Education
Bachelor of Arts - International Management
International University of Applied Sciences
Berlin. Germany11-2025
Certificate in Customer Care Service -
Kenya Utalii College
01.2010
Diploma - Public Relations Management
University of Nairobi
01.2009
Skills
- Administrative Expertise: Proven skills in office management, executive support, and administrative tasks
- Communication Proficiency: Strong verbal and written communication skills, including interpersonal and presentation abilities
- Organizational Skills: Exceptional time management, prioritization, and attention to detail
- Project Management: Experience in planning, executing, and monitoring projects
- Technical Proficiency: Proficient in various software applications, including Microsoft Office Suite
- Problem-Solving and Decision-Making: Ability to analyze complex problems and implement effective solutions
- Adaptability and Continuous Learning: Open to change and committed to professional development
Accomplishments
- Implemented a Document Management System (DMS) at America East Africa Corporation, standardizing filing procedures and centralizing documents.
- Early adopter and proficient user of the new school record system, actively participating in developing and implementing new procedures and workflows.
- Contributed to increased school revenue and established a waitlist, indicating high demand for the middle school program.
- Provided exceptional customer service, leading to positive word-of-mouth referrals and a cultivated reputation for excellence.
Languages
English
Proficient
C2
Kenya Sign Language
Advanced
C1
Swahili
Proficient
C2
French
Intermediate
B1
Industryexpertise
- Language Generation and Translation
- Information Access, Processing and Information Handling
- Problem-solving and Reasoning
- Child Protection and Safety Compliance
- Adaptability and Continuous Learning
- Education Administration
Certification
- Alliance Françoise, Ongoing-Level 3, level 4 French.
- Child Protection-National College 2024.
- Training in Data Protection Regulations
Warehouse Kenya limited on the October 2023
- Child Protection Refresher-Educare 2023
- First Aid Training-Braeburn Schools Limited, 2023
- Child Protection refresher-Educare 2022
- Foundations of project management-Coursera- 2021
- Child protection for international schools refresher course
Educare- 2021
- Community journalism: Basic principles of effective story telling-YaliNetwork 2021
- Introduction to Early childhood development.-Global Health eLearning Center, 2020
- Strategies of personal growth and development.-Yali Network 2019
- Management strategies for people and resources.
Yali Network 2019
- Basics of public and private partnerships-Yali Network 2019
- Understanding the rights of women and girls.
Yali Network 2019
- Work force collaboration and development.-Yali Network
- Child Protection 2019 for international schools.-Educare 2019
- Level 2 First Aid Essentials. Level 2-Educare 2018
- Preventing Bullying. Level 2 The prevent duty. Level 2-Educare 2018
- Sage line 50-Institute of Advanced Technology, 2014
- Interpreting Kenya sign language
University of Nairobi, 2012
- Elementary French.
Alliance Françoise, 2009
- Child protection
Books
- Don't sweat the small stuff - Richard Carlson
- A thousand Splendid Suns - Khaled Hosseini
Timeline
Executive Assistant and Media Coordinator
Braeburn Garden Estate School
08.2018 - Current
Communication Liaison
Vault 360
04.2016 - 07.2018
Office Administrator
America East Africa Corporation
05.2013 - 12.2015
Certificate in Customer Care Service -
Kenya Utalii College
Diploma - Public Relations Management
University of Nairobi
- Alliance Françoise, Ongoing
Level 3, level 4 French.
- Child Protection
National College 2024.
- Training in Data Protection Regulations
Warehouse Kenya limited on the October 2023
- Child Protection Refresher
Educare 2023
- First Aid Training
Braeburn Schools Limited, 2023
- Child Protection refresher
Educare 2022
- Foundations of project management
Coursera- 2021
- Child protection for international schools refresher course
Educare- 2021
- Community journalism: Basic principles of effective story telling
Yali Network 2021
- Introduction to Early childhood development.
Global Health eLearning Center, 2020
- Strategies of personal growth and development.
Yali Network 2019
- Management strategies for people and resources.
Yali Network 2019
- Basics of public and private partnerships.
Yali Network 2019
- Understanding the rights of women and girls.
Yali Network 2019
- Work force collaboration and development.
Yali Network 2019 for international schools.
Educare 2019
- Level 2 First Aid Essentials. Level 2
Educare 2018
- Preventing Bullying. Level 2 The prevent duty. Level 2
Educare 2018
- Sage line 50
Institute of Advanced Technology, 2014
- Interpreting Kenya sign language
University of Nairobi, 2012
- Elementary French.
Alliance Françoise, 2009
- Child protection
Bachelor of Arts - International Management
International University of Applied Sciences
Similar Profiles
Pascal Matthieu LelongPascal Matthieu Lelong
Volunteer at High School PrefectVolunteer at High School Prefect
Makena Seii-GithaigaMakena Seii-Githaiga
Volunteer at Garden Estate Secondary SchoolVolunteer at Garden Estate Secondary School
Samwel OwinoSamwel Owino
High School Math and Chemistry Teacher at Garden Estate Secondary SchoolHigh School Math and Chemistry Teacher at Garden Estate Secondary School