JANE WARUGURU
Nairobi
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
8
8
years of professional experience
Work History
EXECUTIVE ASSISTANT
IMPACT ACTION LIMITED
12.2019 - 02.2024
- Provided comprehensive administrative support to the CEO, including managing complex calendars, scheduling meetings, and coordinating travel arrangements
- Acted as the primary point of contact between the CEO and internal/external stakeholders, demonstrating professionalism and discretion in all communications
- Prepared and editing correspondence, presentations, and reports for executive review, ensuring accuracy and adherence to corporate standards
- Coordinated board meetings and executive retreats, handling logistics, agendas, and follow-up actions
- Anticipated needs and proactively identify opportunities to streamline processes and enhance executive productivity
- Managed confidential information with the utmost discretion, maintaining strict confidentiality at all times
- Handled incoming calls and correspondence, prioritizing and routing as appropriate.
SENIOR ADMINISTRATIVE ASSISTANT
PAEDIATRIC ADOLESCENT TREATMENT ACTION(PATA)
05.2017 - 11.2019
- Coordinated activities throughout the company to ensure efficiency and compliance with company policy
- Managed emails, letters, packages, phone calls, and other forms of correspondence
- Submitted reports and prepared proposals and presentations as needed
- Supervised members of the administrative staff, including office assistants and messengers
- Supported bookkeeping and budgeting procedures for the fulfillment center
- Tracked and replenished office supplies as necessary to avoid interruptions in standard front office procedures
- Helping with data entry tasks, and maintaining accurate records and databases
- Assist in the preparation of reports, presentations, and other documents
- Assist in project management tasks, including organizing files, tracking progress, and updating project documentation.
CUSTOMER SERVICE REPRESENTATIVE
CALL CENTRE INTERNATIONAL
05.2016 - 02.2017
- Customer Service Delivery: Ensured first-rate customer service by maintaining regular follow-ups and providing customer education to enhance satisfaction and loyalty
- Reporting: Documented all customer interactions on company systems and provided accurate and timely management information and market feedback to identify customer preferences, trends, and opportunities
- Handling correspondence via email, phone calls, and other communication channels, ensuring prompt responses and effective communication
- Answering inbound calls to greet and assist customers with various needs and questions
- Resolving customer's inquiries, complaints and issues providing insightful solutions
- Addressing customer concerns and complaints and resolving issues promptly
- Relationship Management: Employed a relationship management approach to serve customers effectively, including gathering market intelligence and fostering relationships with market authorities to enhance business opportunities
- Answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients.
Education
No Degree - Procurement
Technical Institute Of Kenya
Nairobi12.2020
High School Diploma -
Generation Kenya Training Centre
Nairobi07.2017
Skills
- Excellent influential and negotiation skills: Skilled in persuading and negotiating effectively to achieve objectives, such as closing deals or resolving disputes
- Strong communication skills both verbal and written, with a friendly and enthusiastic demeanor: Proficient at conveying information clearly and positively, fostering positive relationships with colleagues and clients
- Ability to work effectively both independently and as part of a team: Capable of completing tasks autonomously while also collaborating with others to achieve shared goals
- Proficient in time management, ensuring efficient completion of tasks: Well-versed in organizing and prioritizing tasks to meet deadlines and maximize productivity
- Adherence to process discipline, including following SOPs (Standard Operating Procedures): Consistently follows established procedures and guidelines to maintain quality and consistency in work
- Flexibility and adaptability to accommodate changing priorities according to the executive’s request
- Demonstrated integrity and competence in consumer finance: Trustworthy and skilled in handling financial matters related to consumers, ensuring transparency and ethical conduct
- CRM Management: Keeping detailed records of customer interactions in the CRM system, ensuring all information is accurate and up-to-date for seamless team access and collaboration
- Solution-Oriented Approach: Maintaining a positive and solution-oriented approach to customer interactions, embodying a 'never say no' attitude
- Quick learner with the ability to understand and adapt to new concepts: Rapidly assimilates new information and concepts, adept at adapting to changing situations and environments
- Self-motivated and capable of working with minimal supervision: Intrinsically driven to succeed and proficient in managing tasks independently with minimal oversight
- Proficiency in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), as well as familiarity with calendar management and other productivity tools
- Excellent organizational and multitasking skills, with ability to prioritize tasks and manage time effectively
- A proven team player with good interpersonal skills and ambition
- Proven problem solver and strategic thinker as a Program Manager
- Experience and knowledge of current thinking and future trends and thorough understanding of international development issues
- Executive Support
- Administrative Support
- Schedule & calendar planning
- Office Administration
- Calendar Management
- Travel Coordination
Degreedates
09/2017 - 12/2020
Degreeinstitution
Technical university of Nairobi
Diploma
Diploma in Communication
Diplomadates
01/2016 - 07/2017
Diplomainstitution
Generation Kenya Training Centre
Degree
Degree in( Procurement and Supply management )
References
- Margaret Wairimu, Chief Executive Officer, Impact Action Limited, +254 783 108 477, ketesuplimited@gmail.com
- Lydia Wangui, Department Manager, Call Centre International, +254 723 300 822, lydiambugua46@gmail.com
Timeline
EXECUTIVE ASSISTANT
IMPACT ACTION LIMITED
12.2019 - 02.2024
SENIOR ADMINISTRATIVE ASSISTANT
PAEDIATRIC ADOLESCENT TREATMENT ACTION(PATA)
05.2017 - 11.2019
CUSTOMER SERVICE REPRESENTATIVE
CALL CENTRE INTERNATIONAL
05.2016 - 02.2017
No Degree - Procurement
Technical Institute Of Kenya
High School Diploma -
Generation Kenya Training Centre
Similar Profiles
Tashawna ThomasTashawna Thomas
Intake Specialist Empowerment Services at Impact Community ActionIntake Specialist Empowerment Services at Impact Community Action
Quankeya NowlinQuankeya Nowlin
Program Facilitator at Impact Community ActionProgram Facilitator at Impact Community Action
Robert ThoroughmanRobert Thoroughman
Chief Financial Officer at Impact Community ActionChief Financial Officer at Impact Community Action