BENJAMIN SPEAR
BARISTA, BARTENDER, MIXOLOGIST, CUTOMER SERVICE
Nairobi
Summary
Professional barista, bartender and mixologist with strong expertise in crafting innovative and classic cocktails. Adept at providing exceptional customer service, maintaining bar inventory, and ensuring clean, organized workspace. Known for effective teamwork, adaptability, and achieving high standards. Skilled in mixology techniques, latte art, drink presentation, and customer engagement. Reliable and efficient, always ready to contribute to dynamic bar environment.
Overview
2
2
years of professional experience
20
20
years of post-secondary education
2
2
Languages
Work History
Cocktail Bartender
Club 213
03.2024 - Current
- Increased customer satisfaction by crafting visually appealing and delicious cocktails.
- Participated in local mixology competitions to showcase skillset and gain recognition for the establishment within the community.
- Implemented successful upselling techniques to increase overall revenue for the establishment.
- Grew returning clientele base through building relationships with regular customers, remembering personal preferences and favorite drinks.
- Kept up-to-date with industry trends and developments, attending workshops and seminars to continuously enhance professional knowledge.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
Barista and Mixologist
Big Square
02.2023 - 02.2024
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Certificate - International awards in barista skills
Nairobi Bar School
Nairobi 11.2021 - 01.2022
Bachelor's Degree - Wildlife Management
University of Nairobi
Nairobi 01.2017 - Current
Certificate - Computer Accounting
Unity College of Computer Studies
Nairobi 01.2017 - 03.2017
K.C.S.E Certificate -
St. Thomas Aquinas Kalawa High School
Kitui, Kitui District, Kenya 01.2013 - 12.2016
K.C.P.E Certificate -
Unity Primary School
Nairobi 01.2005 - 12.2012
Skills
- Espresso techniques
- Bar equipment operation
- Salesmanship
- Upselling strategies
- Flexibility
- Patience and empathy
- Analytical skills
- Mixology expertise
- Speed and efficiency
- Proficient in Ms Office
- Excellent customer service
- Ability to work under pressure
Leadership Responsibilities
- Chairman, Debate Club, St. Thomas Aquinas Kalawa High School
- Vice Chairman, Wildlife Club Kenya, St. Thomas Aquinas Kalawa High School
Awards
Most Outstanding Employee of the month, Begi's Law Offices and Chambers
Timeline
Cocktail Bartender
Club 213
03.2024 - Current
Barista and Mixologist
Big Square
02.2023 - 02.2024
Certificate - International awards in barista skills
Nairobi Bar School
11.2021 - 01.2022
Bachelor's Degree - Wildlife Management
University of Nairobi
01.2017 - Current
Certificate - Computer Accounting
Unity College of Computer Studies
01.2017 - 03.2017
K.C.S.E Certificate -
St. Thomas Aquinas Kalawa High School
01.2013 - 12.2016
K.C.P.E Certificate -
Unity Primary School
01.2005 - 12.2012
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