JOSEPH KAROKI
Nairobi,Kenya
Summary
I am a passionate Bartender/Barista with experience in fast-paced environments, skilled in mixology and coffee artistry. Committed to crafting exceptional beverages and enhancing guest experiences. Ready to contribute to a vibrant atmosphere that encourages customer loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/ Barista
Holiday inn Hotel Tworivers
Nairobi, Kenya
09.2022 - 06.2026
- Managed high-volume bar service during peak hours, serving up to 200 customers per shift while ensuring quality standards.
- Prepared signature cocktails and specialty coffees, boosting menu appeal and sales.
- Provided top-tier customer service, earning a 90+ satisfaction rating through personalized drink suggestions and quick service.
- Created seasonal drink menus that enhanced customer engagement and drove sales.
- Improved prep efficiency through workflow improvements and multitasking.
- Streamlined inventory management processes, minimizing waste and maintaining optimal stock levels.
- Ensured health and safety compliance, earning perfect scores on inspections.
- Mentored team members, enhancing service quality.
Head Bartender/ Barista
Jakoni Restaurant
Nairobi, Kenya
09.2021 - 09.2022
- Spearheaded the design of a drinks menu, elevating brand identity and enhancing customer experience, resulting in an increase in repeat clientele.
- Established and enforced high standards of cleanliness and organization, achieving a high health inspection rating and enhancing overall ambiance.
- Implemented a customer feedback system, leading to actionable insights that improved beverages and service, driving an increase in positive reviews.
- Curated and managed diverse wine and craft beer selection, increasing beverage sales and attracting wider customer demographic.
- Developed and executed marketing strategies for happy hour specials and themed events, increasing foot traffic and overall sales.
- Developed and executed marketing strategies for happy hour specials and themed events, driving foot traffic and enhancing overall sales.
Bartender
Nyeri Golf Club
Nyeri, Kenya
11.2019 - 08.2020
- Demonstrated comprehensive knowledge of all menu items, contents, and preparation methods to provide suggestions based on customer preferences.
- Maintained high cleanliness standards in all work areas, ensuring compliance with health and safety regulations.
- Creatively presented drinks using various glass styles such as jars and vintage containers.
- Delivered personalized product recommendations to customers, enhancing their experience through food pairings and special promotions.
- Uphold high standards of cleanliness in all work areas to comply with health and safety regulations.
- Maintained brand image by ensuring a neat personal appearance.
- Created and refined new cocktail recipes, enriching menu offerings and attracting customer interest.
- Assisted with stock counting, ordering, and replenishing.
Bartender / Barista /Cashier
White rhino Hotel
Nyeri, Kenya
01.2018 - 09.2019
- Ensured the bar was fully stocked and organized for easy access and quick service to customers.
- Delivered top-quality food and beverage service.
- Designed and developed stunning coffee art on cappuccinos, mochas, and lattes.
- Creatively presented drinks using various glass styles.
- Exhibited thorough knowledge of all menu items, contents, and preparation methods to provide informed suggestions to customers.
- Processed cash, credit card, and voucher payments to expedite transactions, handling cashier duties as well.
- Greeted and seated guests to establish prompt, high-quality service.
- Conducted inventory checks to track stock levels and identify ordering needs.
Education
Diploma - Hospitality Management
Mt. Kenya University
KenyaSkills
- Craft Cocktails
- Espresso Techniques
- Cocktail Presentation
- Sales Techniques
- Point-of-Sale Systems
- Inventory Management
- Cash Handling
- Health and Safety Compliance
- Multitasking
- Time Management
- Problem Solving
- Team Collaboration
- Communication Skills
- Attention to Detail
- Glassware management
- Bar operations management
- Customer service
Certification
- First Aid
- Fire Marshall
- Diploma in Hospitality Management
- Good Hygiene Practices
Accomplishments
- Proven track record of increasing sales through innovative drink menus and promotional strategies.
- Oversaw an increase of positive online reviews for our establishment.
- Achieved a remarkable 90% customer satisfaction rating while managing high-volume service environments.
- Consistently achieved top health inspection scores.
Languages
- English
- Swahili
Websites And Social Links - Linked In
https://www.linkedin.com/in/joseph-karoki-97159287?utm_source=share_via&utm_content=profile&utm_medium=member_android
Timeline
Bartender/ Barista
Holiday inn Hotel Tworivers
09.2022 - 06.2026
Head Bartender/ Barista
Jakoni Restaurant
09.2021 - 09.2022
Bartender
Nyeri Golf Club
11.2019 - 08.2020
Bartender / Barista /Cashier
White rhino Hotel
01.2018 - 09.2019
Diploma - Hospitality Management
Mt. Kenya University