Benjamin Mule
Retail Banker | Alternative Channels | Project Manager
Nairobi,Nairobi
Summary
Talented retail and business banker offering more than 9 years of experience and top-notch abilities in organizing sales, workflows, solving challenges and making decisions based on sound judgment and analytical strengths. Experienced with leading teams driving in sales, back-office operations and IT projects.
Overview
17
17
years of post-secondary education
12
12
years of professional experience
Work History
ICT Project Manager
Co-operative Bank Ltd
Nairobi, Kenya
04.2021 - Current
- Monitored projects and communicated project-related issues to owners, members and steering committees, including scope changes, constraints and variances.
- Engaged project stakeholders to provide project requirements, scope and status reporting.
- Lead initiatives to analyse and resolve problems by diagnosing and identifying issues and determining proper resolutions.
- Prepared requests for proposals and conducted group meetings to facilitate selection of project services and products.
POS Maintenance and Projects Lead
Co-operative Bank Ltd
Nairobi, Kenya
01.2020 - 03.2021
- Created work synergies with project managers to ensure deadlines were observed & projects were completed on time.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting of POS terminals inventory.
- Handled day-to-day running of POS terminal repairs, new configurations, ensuring high levels of productivity and progression.
- Developed team communications and information for ground teams across the country.
- As a project leads on the business side, I Identified issues, analyzed information and proposed solutions to problems.
Regional Banker
Co-operative Bank Ltd
Mombasa, Kenya
05.2017 - 12.2019
- Managed business development, sustainability and customer satisfaction.
- Grew both Agent & Merchant portfolios by 200% between 2017 and 2019.
- Identified opportunities for growth within Coast region and collaborated with branch sales teams to reach sales goals.
- Monitored Agency & Merchant markets to map marketing initiatives and maximize customer outreach.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Managed sales teams in 14 branches, stepping in to support and deliver smooth sales processes for clients in Agency and Merchant.
- Increased revenue by 100% by working closely with government stakeholders in merchant business through KCEP-CRAL program.
- Held weekly meetings with Field officers to review, identify techniques to drive sales.
- Targeted new markets and sustained profitability levels after loosing WFP-CFA program a key income stream in 2014 - 2018.
- Reorganized and optimized leads management by championing use of MS-CRM solution.
- Increased year on year commissions from merchants from an average of Kes. 600k to over Kes. 3M (2016 - 2019)
- Delivered engaging presentations to clients, explaining technical information in simplified language through quarterly forums.
Field Officer - Agency & Merchant Banking
Co-operative Bank Ltd
Nairobi, Mwingi, Matuu & Garissa, Kenya
10.2011 - 05.2017
- Developed and led sales initiatives for colleagues.
- Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new relationships.
- Gained customer trust and confidence by demonstrating effective, compelling, persuasive and composed professionalism.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained and built close relationships with customers through regular contact and visits.
- Supported PLN credit team in implementing sales tactics and achieving growth objectives and sales targets by 200%.
- Supported branch manager using analytical skills and planning, resulting in 30% increase in new business.
- Monitored, followed-up and escalated cases to meet customer response commitments.
Administration Assistant
Kenya Connect
Wamunyu, Kenya
02.2006 - 08.2006
- Monitored pen-pal correspondences
- Performed data entry and archiving
- Monitored Kenya connect projects through photography, filming and report writing
Data Entry & Growth Monitoring Clerk
Child Fund
Wamunyu, Kenya
04.2004 - 12.2005
- Monitored growth monitoring exercise of children below 5 years
- Monitored focus group activities under the project office
- Monitored annual data collection by project office
- Supported in recruitment exercise of new needy families
Education
Primary Education
Wamunyu Primary School
Wamunyu 01.1991 - 11.1998
Secondary Education
Kathiani High School
Kathiani 02.1999 - 10.2003
Bachelor of Arts [Economics & Geography]
Egerton University
Egerton, Molo 08.2006 - 12.2010
Skills
Leadership
undefinedHobbies
Swimming, Driving & Farming
References
1. Augustine Ndaka Matheka | Finance Manger, OCP Africa,
Cell: 0727-825-738 | augustine.ndaka@gmail.com
2. Douglas Mwangi Gatimu | Regional Manager, Co-operative Bank,
Cell: 0722-228-592 | dgatimu@co-opbank.co.ke
3. Samson Sigu Aduma | Subject matter expert, Co-operative Bank,
Cell: 0723-954-244 | ssigu@co-opbank.co.ke
Timeline
ICT Project Manager
Co-operative Bank Ltd
04.2021 - Current
POS Maintenance and Projects Lead
Co-operative Bank Ltd
01.2020 - 03.2021
Regional Banker
Co-operative Bank Ltd
05.2017 - 12.2019
Field Officer - Agency & Merchant Banking
Co-operative Bank Ltd
10.2011 - 05.2017
Bachelor of Arts [Economics & Geography]
Egerton University
08.2006 - 12.2010
Administration Assistant
Kenya Connect
02.2006 - 08.2006
Data Entry & Growth Monitoring Clerk
Child Fund
04.2004 - 12.2005
Secondary Education
Kathiani High School
02.1999 - 10.2003
Primary Education
Wamunyu Primary School
01.1991 - 11.1998
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