ASHLEY LILIAN BULIVA
Nairobi
Summary
I want to gain more experience in my specific areas of work, enhance my performance, and take on challenging opportunities. I'm looking to advance my career in both national and international organizations.
Personal Attributes;
- Adaptable.
- Proactive.
- Customer focus.
- Ethical.
- Self motivated .
- Reliable.
- Problem solver.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
Kenya Airways
02.2012 - Current
Customer Service Agent (10 years):
- Always maintain highest standards of safety and security.
- Entered customer information into customized computer system with Altea DCS to document and organize client records.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Provided exemplary customer service to passengers, addressing inquiries, and resolving issues to enhance the overall travel experience.
- Handled check-in procedures, baggage claims, and boarding processes with a focus on efficiency and customer satisfaction.
- Collaborated with cross-functional teams to address operational challenges and improve service delivery.
ULD (Unit Load Device) Controller (To Date0;
- Managed the efficient loading, unloading, and storage of Unit Load Devices, ensuring compliance with safety and regulatory standards.
- Coordinated with ground operations teams to optimize cargo handling processes, resulting in a reduction of turnaround times.
- Other duties as assigned
Education
Bachelor - Civil Aviation Management
Moi University (E.A.S.A Campus)
NAIROBI12.2023
Diploma - Business Management
Moi University (E.A.S.A Campus)
Nairobi, 3009.2016
Chinese Language (Basic one -
East Africa Utalii College
Nairobi, 3005.2011
Certificate in Airline Passenger Handling -
Kenya Airways Pride Center
Nairobi05.2011
St. Cecilia Girls Misikhu
WEBUYE2009
Webuye A.C.K Primary School K.C.P..E
WEBUYE,KENYA2005
Skills
- ULD Management
- Operational Efficiency
- Safety Compliance
- Quality Control
- Customer Service Excellence
- Team Collaboration
- Time Management
- Crisis Management
Languages
Swahili
Native language
English
Proficient
C2
Chinese (Mandarin)
Beginner
A1
Hobbies
- Hiking
- Traveling
- Photography
Referees:
1. Juliana Wanyonyi.
Customer Airline coordinator.
Kenya Airways Limited.
P. O. BOX 19002-00501.
Cell: +254720881569
2. Mr. Reuben Alusiola .
East African School of Aviation.
Cell: +254722347321
Email: ralusiola@kcaa.or.ke.
3. Mr.Edward Nasiuma.
Manager Passenger Ramp
Kenya Airways.
P.O BOX 19002-00501
Cell: +254722581586
Timeline
Customer Service Agent
Kenya Airways
02.2012 - Current
Bachelor - Civil Aviation Management
Moi University (E.A.S.A Campus)
Diploma - Business Management
Moi University (E.A.S.A Campus)
Chinese Language (Basic one -
East Africa Utalii College
Certificate in Airline Passenger Handling -
Kenya Airways Pride Center
St. Cecilia Girls Misikhu
Webuye A.C.K Primary School K.C.P..E
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