Summary
Overview
Work History
Education
Skills
Timeline
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Annbright Ombati

TRAVEL AGENT
Nairobi-kenya,

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience
16
16
years of post-secondary education
2
2
Languages

Work History

Sales Representative

Corporate Aviation Limited
Nairobi ,kenya
05.2022 - 08.2022
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Built relationships with customers and community to promote long term business growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Helped customers with preparation of Invoices,packing lists and other related document.

Customer Service Agent

Kenya Airport Authority
Nairobi ,kenya
03.2021 - 06.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed Flight Information Display System in liaison with information Communication Technology and Ground Flight Safety sections.

Education

Diploma - IATA Diploma In Managing The Travel Business

East African School of Aviation
Nairobi,kenya
09.2019 - 12.2022

Certificate - Introduction To Computers

CHAEMA COMPUTER COLLEGE
Kisii,kenya
11.2018 - 12.2018

Certificate - Kenya Certificate Of Secondary Education

NDURU GIRLS SECONDARY SCHOOL
Kisii,kenya
01.2015 - 11.2018

Certificate - Kenya Certificate Of Primary Education

RIANYAKWARA PRIMARY SCHOOL
Kisii,kenya
01.2006 - 11.2014

Skills

    Customer Relations

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Timeline

Sales Representative

Corporate Aviation Limited
05.2022 - 08.2022

Customer Service Agent

Kenya Airport Authority
03.2021 - 06.2021

Diploma - IATA Diploma In Managing The Travel Business

East African School of Aviation
09.2019 - 12.2022

Certificate - Introduction To Computers

CHAEMA COMPUTER COLLEGE
11.2018 - 12.2018

Certificate - Kenya Certificate Of Secondary Education

NDURU GIRLS SECONDARY SCHOOL
01.2015 - 11.2018

Certificate - Kenya Certificate Of Primary Education

RIANYAKWARA PRIMARY SCHOOL
01.2006 - 11.2014

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Annbright Ombati TRAVEL AGENT