Creating Mental Health Awareness support groups
Grace Ngonyo Mbugua
Administration
Nairobi
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Sales Representative
JumboChem Kenya Limited
Nairobi
11.2022 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Generated new leads through networking and attending industry events.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed strong rapport with customers and created positive impression of business.
- Utilized CRM software to manage customer accounts and track performance metrics.
Operations Assistant
B HOUSE Ltd
Nairobi
11.2021 - 03.2022
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted with facility scheduling and customer service.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Managed day-to-day department operations with effective workflow coordination.
- Developed strategies to streamline operational processes and reduce costs.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Provided administrative support with accurate document preparation and data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
Administrative Assistant
New Kenya Co-operative Creameries
Nairobi
01.2019 - 12.2019
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
Office Administration Assistant
STANLIB Kenya Limited
Nairobi
01.2016 - 12.2019
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Assisted with budgeting and financial management to keep office operating within budget.
- Maintained and updated office records, both digital and physical.
- Created purchase orders and tracked invoices to avoid missed or delayed delivery.
- Monitored security to help maintain equipment, data and information safety.
- Collaborated with various departments to complete assigned tasks.
- Scheduled and coordinated travel arrangements for office staff members.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Liaised between clients and vendors and maintained effective lines of communication.
Merchandise Associate
Uniliver Kenya Ltd
Nairobi
01.2015 - 12.2015
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted, serviced and thanked all customers.
- Updated signage and price tags to reflect current sales.
- Created attractive displays to promote items.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Inspected merchandise for quality and arranged proper display location on floor.
- Implemented sales strategies to generate leads and maximize profit margins.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
Brand Ambassador
EXP Marketimg Firm
Nairobi
01.2012 - 12.2013
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Conducted consumer surveys and analyzed purchasing trends.
- Planned future sampling opportunities and special events.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Educated customers on product features and answered questions regarding product use.
- Assisted customers with product selection based on individual needs and preferences.
- Maintained clean, organized and professional work environment.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Engaged customers to communicate key product features.
- Increased sales by effectively communicating product benefits.
Education
Diploma in Public Relations - Public Relations
Kenya Advanced College of Computing
Limuru, Kenya 09.2011 - 12.2012
Certificate in Public Relations - Public Relations
University of Nairobi
Nairobi, Kenya 09.2010 - 12.2011
High School Diploma -
Loreto Girls
Kiambu, Kenya 01.2004 - 11.2008
Skills
Interpersonal communication skills
Client Service
Customer Relations
Performance improvement
Strategic planning
Multitasking Abilities
Attention to Detail
Critical Thinking
Guest seating arrangements
Micro-strategizing
Customer/Client relations
Customer and client relations
Travel planning
Documentation and reporting
Professional demeanor
Security awareness
Office administration
Mail handling
Correspondence distribution
Telephone skills
Verbal and written communication
Multi-line Telephone Systems
Staff Management
Time management
Office management
Travel coordination
Organization skills
Administrative support
Scheduling
Bookkeeping
Certification
Administration
Interests
Writing. Creating Mental Health Awareness,
Creating a healthy space that will allow everyone to be themselves without fear or judgment.
An environment where they are able to capitalize into their potential and tap into their inner self boldly and with courage.
A tribe that is not afraid to bring down walls and open its gates to venture.
Timeline
Sales Representative
JumboChem Kenya Limited
11.2022 - Current
Operations Assistant
B HOUSE Ltd
11.2021 - 03.2022
Administrative Assistant
New Kenya Co-operative Creameries
01.2019 - 12.2019
Office Administration Assistant
STANLIB Kenya Limited
01.2016 - 12.2019
Merchandise Associate
Uniliver Kenya Ltd
01.2015 - 12.2015
Brand Ambassador
EXP Marketimg Firm
01.2012 - 12.2013
Diploma in Public Relations - Public Relations
Kenya Advanced College of Computing
09.2011 - 12.2012
Certificate in Public Relations - Public Relations
University of Nairobi
09.2010 - 12.2011
High School Diploma -
Loreto Girls
01.2004 - 11.2008