Anna Nthusi
Nairobi, Nairobi Province
Summary
Accomplished Senior Tour Consultant with a proven track record at Serene East Africa Safaris, enhancing client satisfaction through exceptional customer service and expert itinerary planning. Leveraged in-depth destination knowledge and strong negotiation skills to secure competitive rates, significantly improving company offerings. Excelled in client relationship building and teamwork, driving positive outcomes and fostering a supportive work environment.
Overview
9
9
years of professional experience
Work History
Senior Tour Consultant
Serene East Africa Safaris
05.2018 - Current
- Participated in continuous professional development opportunities such as workshops and conferences to stay updated on industry changes.
- Build strong relationships with travel suppliers, securing competitive rates and exclusive deals for clients.
- Collaborated with team members to share knowledge, resources, and best practices, fostering a supportive work environment.
- Organized group tours for special interest groups, coordinating all aspects from itinerary planning to transportation logistics.
- Coordinated with internal and external stakeholders, providing logistical support for tour operations and ensuring all elements ran smoothly.
- Enhanced company reputation through exceptional customer service and prompt resolution of issues or concerns.
- Conducted comprehensive research on various destinations, staying current on trends and developments in the travel industry.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Generated travel-related reports for clients to facilitate decision-making.
- Maintained accurate client records in the company's database, allowing for efficient tracking of sales performance and client preferences.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Increased client satisfaction by providing personalized tour recommendations based on their interests and preferences.
Tour Consultant
Phellisa Tours and Travel
05.2016 - 06.2017
- Developed targeted marketing campaigns to attract new clientele, increasing overall brand visibility.
- Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
- Championed sustainable travel practices by promoting eco-friendly tours and educating clients on responsible tourism.
- Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
Tour Consultant
Branson Travels
10.2015 - 05.2016
- Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
- Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Created promotional materials to increase visibility and attract larger market share.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
Internship Student
Kairi Tours and Travel
06.2015 - 09.2015
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Education
High School Diploma -
Nibs Technical College
Nairobi, Nairobi Province, KenyaSkills
- In-depth destination knowledge
- Strong negotiation skills
- Exceptional customer service
- Effective problem solving
- Client Relationship Building
- Hotel Accommodations
- Expert itinerary planning
- Company guidelines and procedures
- Teamwork and Collaboration
volunteering,travel,sports
Been empathetic ,caring and happy i sacrifice my time to help others
Travelling proves am not afraid of stepping outside my comfort zone and learning new things
Sports improves my physical ability and skills.
Timeline
Senior Tour Consultant
Serene East Africa Safaris
05.2018 - Current
Tour Consultant
Phellisa Tours and Travel
05.2016 - 06.2017
Tour Consultant
Branson Travels
10.2015 - 05.2016
Internship Student
Kairi Tours and Travel
06.2015 - 09.2015
High School Diploma -
Nibs Technical College
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