Tour Coordinator
Lydia Lagat
Tour Consultant
Uasin Gishu
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure and Corporate Travel with a focus on marketing and providing customer satisfaction. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Providing exceptional and quality service obtained from 10 years of hands-on experience in corporate travel .
Overview
13
13
years of professional experience
18
18
years of post-secondary education
Work History
Senior Tour Consultant
ATS Travel
03.2020 - Current
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
- Boosted sales revenue by identifying potential clients and showcasing available tour packages.
- Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
- Initiated cost-saving measures by analyzing budgetary constraints and seeking alternative options where necessary..
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Conducted comprehensive research on various destinations to maintain up-to-date knowledge of travel trends and offerings.
- Optimized itinerary planning with thorough attention to detail, maximizing customers'' vacation time while minimizing potential complications.
- Promoted repeat business by establishing strong relationships with clients, offering exceptional service and follow-up support.
- Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
- Streamlined booking process for increased efficiency, improving client relations and overall experience.
- Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.
- Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
- Introduced new destination options based on market demand analysis that led to increase in bookings.
- Developed targeted marketing campaigns to attract new clientele, increasing overall brand visibility.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Helped customers with visa applications.
- Created promotional materials to increase visibility and attract larger market share.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Helped senior managers make effective decisions based on current and accurate reporting..
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Updated and maintained customer databases to increase customer retention.
- Followed up with customers to increase customer service with travel plans.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Senior Sales Executive
Desert Rangers And Tourism LLC
03.2019 - 03.2020
- Expanded market presence by identifying new business opportunities and successfully closing deals.
- Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in marketplace.
- Championed a customer-centric approach within sales team, fostering environment where client satisfaction was always prioritized.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
- Forged strategic alliances with complementary firms for joint ventures and co-marketing initiatives, expanding the company''s reach in the market.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Secured key partnerships with industry influencers, enhancing brand visibility and credibility in the market.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Delivered compelling presentations to prospective clients, showcasing the value of company offerings and driving business growth.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
Senior Tours/Travel Consultant
Abana Safaris
07.2018 - 02.2019
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
- Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
- Implemented strategies to enhance online presence, driving web traffic and generating more leads from potential customers.
- Conducted comprehensive research on various destinations to maintain up-to-date knowledge of travel trends and offerings.
- Optimized itinerary planning with thorough attention to detail, maximizing customers'' vacation time while minimizing potential complications.
- Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
- Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.
- Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
- Assisted colleagues with complex client requests or concerns when needed, fostering a positive and collaborative work environment..
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Helped customers with visa applications.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Tour Leader
African Dew Safaris
03.2016 - 06.2018
- Increased tour bookings through effective marketing strategies and compelling presentation of tour offerings.
- Regularly reviewed feedback from clients and incorporated suggestions into future tours for continuous improvement of offerings.
- Delivered exceptional customer service, promptly addressing concerns and resolving issues to maintain client satisfaction.
- Developed strong relationships with local vendors, negotiating favorable prices and guaranteeing quality services for clients.
- Ensured timely communication with clients before, during, and after tours to address any questions or concerns they had.
- Streamlined tour logistics for smoother operations, ensuring timely departures and arrivals at destinations.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Checked tour vehicles for cleanliness, safety and functionality.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Tour Consultant/Transportation Coordinator/Receptionist
ATS TRAVEL
01.2014 - 04.2016
- Conducted comprehensive research on various destinations to maintain up-to-date knowledge of travel trends and offerings.
- Boosted sales revenue by identifying potential clients and showcasing available tour packages.
- Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
- Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Operated multi-line telephone system to answer and direct high volume of calls..
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Trainee
Mara Sopa Lodge
08.2011 - 11.2011
- Mice and Conferencing
- Customer care and Front Office.
- Reception/ Switch Board
- Housekeeping and Laundry
- Food and beverage service
Education
High School Diploma -
Mogotio Girls High School
Mogotio,Kenya 01.2005 - 11.2008
Amadeus -
Regional School of Tourism And Foreign Languages
Nairobi,Kenya 01.2013 - 04.2024
Diploma in Tourism Management - Tourism Management
Moi University-Kitale Campus
Kitale ,Kenya 01.2010 - 11.2012
Skills
Contract Negotiation
Creativity and Innovation
Training and mentoring
Exceptional customer service
Effective problem solving
Strong negotiation skills
In-depth destination knowledge
Travel industry trends
Tour Management Experience
Hotel Accommodations
Travel Arrangements
Executive Travel
Administrative tasks
Company guidelines and procedures
Special needs travelers
Overseas tours
Relationship Management
Logistics support
Itinerary Planning
Transportation Coordination
Reservations Booking
Tour Package Sales
Customized Travel Package
Excellent Communication
Attention to Detail
Team building
Multitasking
Contract Negotiation
Interests
Timeline
Senior Tour Consultant
ATS Travel
03.2020 - Current
Senior Sales Executive
Desert Rangers And Tourism LLC
03.2019 - 03.2020
Senior Tours/Travel Consultant
Abana Safaris
07.2018 - 02.2019
Tour Leader
African Dew Safaris
03.2016 - 06.2018
Tour Consultant/Transportation Coordinator/Receptionist
ATS TRAVEL
01.2014 - 04.2016
Amadeus -
Regional School of Tourism And Foreign Languages
01.2013 - 04.2024
Trainee
Mara Sopa Lodge
08.2011 - 11.2011
Diploma in Tourism Management - Tourism Management
Moi University-Kitale Campus
01.2010 - 11.2012
High School Diploma -
Mogotio Girls High School
01.2005 - 11.2008