Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Lydia Lagat

Tour Consultant
Uasin Gishu

Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure and Corporate Travel with a focus on marketing and providing customer satisfaction. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Providing exceptional and quality service obtained from 10 years of hands-on experience in corporate travel .

Overview

13
13
years of professional experience
18
18
years of post-secondary education

Work History

Senior Tour Consultant

ATS Travel
03.2020 - Current
  • Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
  • Boosted sales revenue by identifying potential clients and showcasing available tour packages.
  • Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
  • Initiated cost-saving measures by analyzing budgetary constraints and seeking alternative options where necessary..
  • Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
  • Conducted comprehensive research on various destinations to maintain up-to-date knowledge of travel trends and offerings.
  • Optimized itinerary planning with thorough attention to detail, maximizing customers'' vacation time while minimizing potential complications.
  • Promoted repeat business by establishing strong relationships with clients, offering exceptional service and follow-up support.
  • Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
  • Streamlined booking process for increased efficiency, improving client relations and overall experience.
  • Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.
  • Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
  • Introduced new destination options based on market demand analysis that led to increase in bookings.
  • Developed targeted marketing campaigns to attract new clientele, increasing overall brand visibility.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Helped customers with visa applications.
  • Created promotional materials to increase visibility and attract larger market share.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Helped senior managers make effective decisions based on current and accurate reporting..
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Updated and maintained customer databases to increase customer retention.
  • Followed up with customers to increase customer service with travel plans.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Senior Sales Executive

Desert Rangers And Tourism LLC
03.2019 - 03.2020
  • Expanded market presence by identifying new business opportunities and successfully closing deals.
  • Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in marketplace.
  • Championed a customer-centric approach within sales team, fostering environment where client satisfaction was always prioritized.
  • Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
  • Forged strategic alliances with complementary firms for joint ventures and co-marketing initiatives, expanding the company''s reach in the market.
  • Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
  • Exceeded sales targets by effectively managing a diverse portfolio of products and services.
  • Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
  • Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
  • Secured key partnerships with industry influencers, enhancing brand visibility and credibility in the market.
  • Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
  • Delivered compelling presentations to prospective clients, showcasing the value of company offerings and driving business growth.
  • Established long-lasting relationships with key clients through effective account management and consistent communication.

Senior Tours/Travel Consultant

Abana Safaris
07.2018 - 02.2019
  • Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
  • Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
  • Implemented strategies to enhance online presence, driving web traffic and generating more leads from potential customers.
  • Conducted comprehensive research on various destinations to maintain up-to-date knowledge of travel trends and offerings.
  • Optimized itinerary planning with thorough attention to detail, maximizing customers'' vacation time while minimizing potential complications.
  • Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
  • Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.
  • Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
  • Assisted colleagues with complex client requests or concerns when needed, fostering a positive and collaborative work environment..


  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.


  • Helped customers with visa applications.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Tour Leader

African Dew Safaris
03.2016 - 06.2018
  • Increased tour bookings through effective marketing strategies and compelling presentation of tour offerings.
  • Regularly reviewed feedback from clients and incorporated suggestions into future tours for continuous improvement of offerings.
  • Delivered exceptional customer service, promptly addressing concerns and resolving issues to maintain client satisfaction.
  • Developed strong relationships with local vendors, negotiating favorable prices and guaranteeing quality services for clients.
  • Ensured timely communication with clients before, during, and after tours to address any questions or concerns they had.
  • Streamlined tour logistics for smoother operations, ensuring timely departures and arrivals at destinations.
  • Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Checked tour vehicles for cleanliness, safety and functionality.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.

Tour Consultant/Transportation Coordinator/Receptionist

ATS TRAVEL
01.2014 - 04.2016
  • Conducted comprehensive research on various destinations to maintain up-to-date knowledge of travel trends and offerings.
  • Boosted sales revenue by identifying potential clients and showcasing available tour packages.
  • Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
  • Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
  • Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
  • Compiled information from files and research to satisfy information requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Organized, maintained and updated information in computer databases.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Operated multi-line telephone system to answer and direct high volume of calls..
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.

Trainee

Mara Sopa Lodge
08.2011 - 11.2011
  • Mice and Conferencing
  • Customer care and Front Office.
  • Reception/ Switch Board
  • Housekeeping and Laundry
  • Food and beverage service

Education

High School Diploma -

Mogotio Girls High School
Mogotio,Kenya
01.2005 - 11.2008

Amadeus -

Regional School of Tourism And Foreign Languages
Nairobi,Kenya
01.2013 - 04.2024

Diploma in Tourism Management - Tourism Management

Moi University-Kitale Campus
Kitale ,Kenya
01.2010 - 11.2012

Skills

Contract Negotiation

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Interests

Tour Coordinator

Timeline

Senior Tour Consultant

ATS Travel
03.2020 - Current

Senior Sales Executive

Desert Rangers And Tourism LLC
03.2019 - 03.2020

Senior Tours/Travel Consultant

Abana Safaris
07.2018 - 02.2019

Tour Leader

African Dew Safaris
03.2016 - 06.2018

Tour Consultant/Transportation Coordinator/Receptionist

ATS TRAVEL
01.2014 - 04.2016

Amadeus -

Regional School of Tourism And Foreign Languages
01.2013 - 04.2024

Trainee

Mara Sopa Lodge
08.2011 - 11.2011

Diploma in Tourism Management - Tourism Management

Moi University-Kitale Campus
01.2010 - 11.2012

High School Diploma -

Mogotio Girls High School
01.2005 - 11.2008

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Lydia LagatTour Consultant