Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Ann Mathenge

Ann Mathenge

Nairobi

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Safety and Security Officer

Jambojet
Lamu
08.2021 - Current
  • Patrol assigned areas maintaining ground security, respond to emergency situations,observe and reports incidents.
  • Execute security rules and procedures and calmly and promptly escorted non-compliant individuals out of the waiting lounge /Aircraft
  • Passenger profiling at the check in and boarding gates to eliminate unauthorized guests.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Conduct Threat and Risk Assessment of unruly passengers before boarding.
  • Write detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Update shift logs and produce daily reports to document security activities and specific incidents.
  • Investigate suspicious activities and persons to maintain security of passengers and staffs.
  • Ensure adherence of policies,procedures and regulations and safeguarding assets.
  • Carrying out inspections and search after disembarkation of passengers

Sales and Customer Service Representative

Jambojet
Mombasa
06.2017 - 07.2021
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Acting team leader, ensuring standard procedures are followed.
  • Enhanced revenue collection and exceeded targets
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Customer Service Agent Internship

Kenya Airways
Nairobi
01.2017 - 05.2017
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Delivered services to customer locations within specific timeframes.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.


Receptionist

Dumbursters/ Nixen Restaurants
Nairobi
01.2011 - 11.2014
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

Diploma - Security Science And Management

Kenyatta University
Kenya
05.2024

Certificate - Aviation Security Course

Jambojet.com
Nairobi
07.2021

Diploma - Passenger Handling Service

Kenya Airways Pride Centre
Nairobi, Kenya
03.2016

Certificate - Hospitality Administration

Paragon Hospitality Training Programme
Nairobi, Kenya
12.2010

Skills

  • Internal Auditing
  • Attentive and Observant
  • Report Writing
  • Crime Prevention Methods
  • Firearms Expertise
  • Investigative Skills
  • Background Checks
  • Conflict Resolution Techniques
  • File and Records Management
  • Security Assessments
  • Superior Customer Service
  • De-Escalation Techniques
  • Emergency Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Safety and Security Officer

Jambojet
08.2021 - Current

Sales and Customer Service Representative

Jambojet
06.2017 - 07.2021

Customer Service Agent Internship

Kenya Airways
01.2017 - 05.2017

Receptionist

Dumbursters/ Nixen Restaurants
01.2011 - 11.2014

Diploma - Security Science And Management

Kenyatta University

Certificate - Aviation Security Course

Jambojet.com

Diploma - Passenger Handling Service

Kenya Airways Pride Centre

Certificate - Hospitality Administration

Paragon Hospitality Training Programme

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Ann Mathenge