Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANN MATHENGE

Summary

Dedicated and meticulous Airline safety and Security with an exceptional record of crisis prevention and safety assurance. Adept at observing and interpreting human behavior to detect potential security threats.

Overview

7
7
years of professional experience

Work History

- Safety and Security Officer

Jambojet.com
08.2021 - Current

• Patrol assigned areas maintaining ground security, respond to emergency situations, observe and reports incidents.

• Execute security rules and procedures and calmly and promptly escorted non-compliant individuals out of the waiting lounge

/Aircraft

• Passenger profiling at the check in and boarding gates to eliminate unauthorized guests.

• Demonstrated creativity and resourcefulness through the development of innovative solutions.

• Conduct Threat and Risk Assessment of unruly passengers before boarding.

• Write detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

• Update shift logs and produce daily reports to document security activities and specific incidents.

• Investigate suspicious activities and persons to maintain security of passengers and staffs.

• Ensure adherence of policies, procedures and regulations and safeguarding assets.

Carrying out inspections and search after disembarkation of passengers

Sales and Customer Service Representative

Jambojet.com
06.2017 - 07.2021

Customer Service Agent Internship

Kenya Airways
01.2017 - 05.2017

Education

Associate of Science - Security Science And Management

Kenyatta University
Nairobi
04.2024

Associate of Science - Diploma: Passenger Handling Service

KQ PRIDE CENTRE
NAIROBI
03.2016

Associate of Arts - Hospitality Administration

Paragon Hospitality Training Programme
NAIROBI
11.2010

Skills

  • Physical Security
  • Access Control
  • Public Safety
  • Internal Auditing
  • Report Writing
  • Expertise in leadership
  • Security intelligence
  • Management
  • Investigative Skills
  • Background Checks
  • Conflict Resolution Techniques
  • File and Records Management
  • Security Risk and Threat
  • Assessments
  • De-Escalation Techniques

Timeline

- Safety and Security Officer

Jambojet.com
08.2021 - Current

Sales and Customer Service Representative

Jambojet.com
06.2017 - 07.2021

Customer Service Agent Internship

Kenya Airways
01.2017 - 05.2017

Associate of Science - Security Science And Management

Kenyatta University

Associate of Science - Diploma: Passenger Handling Service

KQ PRIDE CENTRE

Associate of Arts - Hospitality Administration

Paragon Hospitality Training Programme
ANN MATHENGE